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My Account Has been Hacked and I cant get it back, although i have FULL proof of my ownership.

Medo Saleh 0 Reputation points
2025-12-11T15:47:07.7533333+00:00

I've purchased Minecraft on my old account that i own from 2015 , year and half ago .. suddenly i woke up and found 3 accounts on different platforms are compromised , managed to save 2 out of 3.. but my Microsoft account .. i was unable to reach to a solution with online agents. but i didn't lose hope i still know that my account can be recovered. i don't know if it's permanently locked or not because i can still see my xbox account visible and the achievements are completed from another account.

Microsoft Security | Microsoft Authenticator
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  1. Q&A Assist
    2025-12-11T15:48:35.8833333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your Microsoft account has been compromised, you can attempt to recover it using the account recovery process. Here are the steps you can follow:

    1. Start the Recovery Process: Go to the Microsoft sign-in page and try to sign in. If you can't access your account, select Other ways to sign in and then click on Recover your account.
    2. Identity Verification: You will be presented with an informational screen explaining the recovery process. Follow the instructions to complete identity verification through your organization's configured identity proofing service.
    3. Identity Proofing Steps: This may involve scanning a QR code, entering your name and email, selecting your country/region, and providing a valid identity verification document (like a passport or driver's license). You will also need to take a clear photo of your face for verification.
    4. Receive Temporary Access Pass: Once your identity is verified, you will receive a Temporary Access Pass. Use this pass to sign in to your account.
    5. Regain Access: After signing in, you can register a new authentication method to fully regain access to your account.

    If you continue to face issues, consider reaching out to Microsoft support for further assistance. They may be able to provide additional help in recovering your account.

    References:

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