PC keeps crashing (kernel-power 41 / 0x8000400000000002)

Question

PC keeps crashing (kernel-power 41 / 0x8000400000000002)

David 0

It's been happening only on windows 11, almost all times it happens right after I boot into windows after I log in in a span of aprox 5min, checked the power supply, it's fine, played with undervolting on the cpu, that shomewhat fixed it, I crash only like once or twice a month but it drives me crazy when it happens, tried all fixes I found on the internet with power plans, efficency modes, sfc scans, bios updates, bios settings, etc

Specs:

-Cpu R5 7600x

-MB Asus Strix X670E-F

-Power supply Corsair Rm-1000E

-Gpu RX6750XT

-Ram 32gb 6000mt (EXPO)

I will attach the latest dump of the error from google drive because microsoft q&a doesn't allow .dmp files https://drive.google.com/file/d/1bio4UJ3YwqKXnQhU8csl-OBQuhr842Cq/view?usp=sharing

If anyone could offer any solutions I would be most appreciative.

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Answer 1

David-M 99,360 Independent Advisor

Hi. I'm David, and I'm happy to help you.

The minidump mentions the PCI bus as the cause of the crash.

I suggest doing the following:

Go to the Asus website using the link below, download the latest Chipset driver, and install it.

https://rog.asus.com/motherboards/rog-strix/rog-strix-x670e-f-gaming-wifi-model/helpdesk_download/

Driver name: AMD Chipset Driver V7.09.23.2230 for Windows 10 64-bit, Windows 11 64-bit.(WHQL)

(Extract the ZIP file, and double-click the file "AsusSetup" to run it. Then, follow the on-screen instructions to install the driver.)

According to the information in your minidump, your BIOS is outdated. The version reported in the minidump is 3112, while the latest version on the Asus website is 3402. Therefore, I suggest you update your motherboard BIOS by following Asus's instructions.
I also suggest leaving the BIOS settings at factory defaults.

Then, see if the system will work stably.

If the crash occurs again after doing this, please share the minidump it created.

Feel free to ask back any questions.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

David 0 Reputation points

2025-12-11T17:14:37.17+00:00

I was on the last chipset driver, I did the update before, maybe this new one works tho, who knows, I'll do the update and check back with you if it happens again
David-M 99,360 Reputation points Independent Advisor

2025-12-11T17:16:36.4433333+00:00

Ok. If you have any questions, don't hesitate to ask.
David 0 Reputation points

2025-12-11T18:00:35.6233333+00:00

it happend again after the update https://drive.google.com/file/d/1KVWHL921a2N69kbZfU-sJ2UlQ33Q9e53/view?usp=drive_link
David 0 Reputation points

2025-12-11T18:07:05.35+00:00

if i leave the factory bios settings without undervolting the cpu the pc crashes if i open any game, I did not have this problem when running in windows 10
David-M 99,360 Reputation points Independent Advisor

2025-12-12T12:05:39.9966667+00:00

Sorry for the delay in reply. I've been offline.

Your motherboard's BIOS is still out of date.

The version reported in the last minidump is "3112", and the latest version provided by Asus is "3402".

The Chipset installer does not update the BIOS. It is a separate procedure.

Did you have any problems updating the BIOS?

I await your reply.

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PC keeps crashing (kernel-power 41 / 0x8000400000000002)

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