Need to re-enable a device that was disabled

To re-enable a device that you accidentally disabled, you can follow these steps:

1. Sign in to the Azure portal: Go to the Azure portal.
2. Access Microsoft Entra ID: Select Microsoft Entra ID > Devices.
3. Find the disabled device: Search for the device in the disabled devices list by user name or device name.
4. Enable the device: Select the device and then click on Enable.

If the device was deleted in Microsoft Entra ID, you will need to re-register it:

1. Go to Settings > Accounts > Access Work or School on the device.
2. Select the account and choose Disconnect.
3. Click on Connect and register the device again by going through the sign-in process.

Regarding the number of devices you can have on your Microsoft account for Microsoft 365, typically, you can install Microsoft 365 Apps on up to 5 devices with a single license. To manage users on your subscription, you can do the following:

1. Sign in to the Microsoft 365 Admin Center.
2. Go to Users > Active users to see the list of users.
3. From there, you can add or remove users and manage their licenses.

Make sure to check the licensing details to ensure you have enough licenses for all users you want to add.

References:

• Microsoft 365 Apps activation error: “Your organization has disabled this device”
• Microsoft 365 Apps activation error: "There's a problem with your account"

Hello,

Thank you for reaching out and explaining your situation I understand how frustrating it can be to lose access to Microsoft products on a device especially when you are the admin and need to manage everything yourself. This usually happens when a device is disabled in your organization’s directory and the good news is that there are ways to restore access without too much hassle.

Instead of using the Azure portal steps you mentioned another option is to check the Microsoft 365 Admin Center. Sign in with your admin credentials and go to Devices under the Settings or Security & Privacy section. From there you can review the list of devices associated with your account and re-enable the one that was disabled. If the device does not appear or was removed entirely you can reconnect it by going to the device itself opening Settings select Accounts select Access Work or School and re-adding your Microsoft account. This will re-register the device and restore access to your apps.

Regarding the number of devices allowed most Microsoft 365 subscriptions let each licensed user install Office apps on up to five PCs or Macs, five tablets and five mobile devices. To manage users and licenses go to the Microsoft 365 Admin Center select Users select Active Users and you’ll see options to add or remove users and assign licenses. This is also where you can check how many licenses are available and who is currently using them.

Would you like me to guide you through the exact steps in the Admin Center to verify your licenses and manage users? Also do you want instructions for reconnecting the device directly from Windows settings?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo