Outlook not accepting my email provider

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Outlook not accepting my email provider

Rich Meredith 20

My Outlook is connected to my email provider which is Xfinity/Comcast. A few days ago, I was no longer receiving emails in Outlook. I did what I've done in the past and removed the email from Outlook and then reinstalled it. That's always worked before. This time it didn't work. What can I do to correct the problem?

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Answer 1

If you're experiencing issues with Outlook not receiving emails from your Xfinity/Comcast account, here are some steps you can take to troubleshoot and potentially resolve the problem:

Check Account Settings: Ensure that your account settings in Outlook are correct. Verify the incoming and outgoing server settings for Xfinity/Comcast. You can find the correct settings on the Xfinity website or by contacting their support.
Repair Outlook: Sometimes, repairing the Office application can resolve issues. You can follow the steps to repair your Office installation. This method is most appropriate for MSI-based installations of Office. More details can be found in the Office support documentation.
Check for Third-Party Applications: Third-party applications that access the MAPISVC.inf file can interfere with Outlook. Use Process Monitor to identify any such applications and stop them if necessary.
Registry Permissions: There might be a permissions issue in the registry affecting Outlook. You can check the permissions for the relevant registry keys and ensure your user account has the necessary permissions.
Update Office: Make sure your Office installation is up to date. Sometimes, updating to the latest version can resolve connectivity issues.
Connectivity Check: Use the Microsoft Support and Recovery Assistant to check your connectivity and diagnose any issues.

If these steps do not resolve the issue, consider reaching out to Xfinity/Comcast support for further assistance, as there may be issues on their end affecting your email service.

References:

Answer 2

Hi Rich,

Thanks for reaching out. I understand how frustrating it can be when Outlook suddenly stops syncing with your Xfinity email especially since reinstalling the account has worked for you before. Let’s go through a few steps that usually resolve this issue.

First, check your Xfinity account settings online and make sure “Allow access for third-party apps” is enabled. This is important because Outlook needs that permission to connect securely.

Second, confirm your email settings in Outlook. For incoming mail, use imap.comcast.net on port 993 with SSL/TLS. For outgoing mail, use smtp.comcast.net on port 587 with STARTTLS, and make sure “My outgoing server requires authentication” is checked. These settings ensure Outlook communicates correctly with Comcast servers.

Third, if you’re using the New Outlook experience, clear the RoamCache folder by going to %LocalAppData%\Microsoft\Outlook\RoamCache and deleting its contents. This often fixes sync issues caused by cached data.

Last, if you have two-step verification enabled on your Xfinity account, generate an app password and use that in Outlook instead of your regular password. This step is necessary because standard passwords can fail when extra security is active.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,

Carlo

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Outlook not accepting my email provider

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