Windows 7 can't run the Update Assistant. You must have the TLS 1.2 protocol enabled to run the Media Creation Tool, but you will find Windows 10 not activated and the device unable to run Windows 11.
TRYING TO UPDATE AND UPGRADE FROM WINDOWS 7 TO 11
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED6%3C/text%3E%3C/svg%3E)
DeatriceBowman-6197
20
Reputation points
I m trying to upgrade from windows 7 to 10 then 11. Every time I try to search for updates for windows 10 I receive this error windows10upgrade9252(13)exe is not a valid Win32 application then i try to create the media tool and receive this We're not sure what happened, but we are unable to run this tool on your pc if you continue experiencing problem, error code 0x80072F8F-0x20000 Next I tried to create media tool for 11 and got this
We encountered a problem processing your request. Please try again later.
Reference ID: 20251211T210019Z-r18fbf757c9rh766hC1BL1fe64000000086000000000hbxtPLEASE HELP.
Moved from: Windows for business | Windows 365 Business
Windows for home | Windows 10 | Install and upgrade
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DeatriceBowman-6197 20 Reputation points
2025-12-13T21:36:17.13+00:00 Thank you for providing your assistance. I verified the TLS 1.2 protocol, it is enable but I continue with the same error msg.
JUst to make sure I understand even if I am able to run the media tool, it would not work, and I will still be stuck? Recognizing that my pc is showing these error messages, would wiping it clean and installing windows 11 be a good idea?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 19%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVZ%3C/text%3E%3C/svg%3E)
Volume Z 1,220 Reputation points Volunteer Moderator2025-12-12T05:08:24.53+00:00
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721 29,300 Reputation points Independent Advisor2025-12-12T00:13:58.1666667+00:00 Hi,
I’m sorry to inform you that the free upgrade from Windows 7 to Windows 10/11 ended in 2023, so unfortunately, there’s no longer an option to upgrade your computer to Windows 10/11 for free. I understand this isn’t the news you were hoping to hear, and I truly apologize for any inconvenience this may cause.
Here's a related article that was released:
If your computer meets all the system requirements to upgrade to Windows 11, you will need to purchase a Windows 11 license from Microsoft.
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DeatriceBowman-6197 20 Reputation points
2025-12-12T22:28:35.5+00:00 Thank you. I am having internal issues with installing my upgrades.