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Request for Manual Transfer of Certifications – No Access to Old Corporate Account

Pooja Jadhav 0 Reputation points
2025-12-12T14:57:31.8166667+00:00

Hi Microsoft Credentials Support Team,

Thank you for your previous response. I would like to explain that my previous employer (Fujitsu) is not responding, and they are unable to provide any access or recovery for my old corporate email ID. Therefore, accessing that account is completely impossible for me now.

Since the old company email cannot be reactivated in any way, I kindly request you to please proceed with manual certification transfer to my personal email account.

All my certifications (PL-200, PL-400, PL-900, PL-300) are linked to my old company email ID, which is permanently inaccessible. I urgently need to access my certifications to renew them.

Please transfer all my certifications to the following personal email:

New Email: ******@gmail.com

To verify my identity and certification ownership, I have attached the following documents:

Government ID proof

  • Previous employer Offer Letter / Relieving Letter

Since I cannot get any support from my old organization, I sincerely request Microsoft to help me complete this transfer.

Here are my details for your reference:
• Full Name: Pooja Hanumant Jadhav
• Microsoft Certification Email ID (previous organization email): ******@fujitsu.com
• Personal Email ID: ******@gmail.com
• Issue: Unable to renew certification due to no access to old company email
• Need: Change the primary email to my personal email and help me complete the renewal process

I am able to upload only one document in this portal. Therefore, I am sending all the required documents to you by email -

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Exchange | Other
A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.
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  1. Q&A Assist
    2025-12-12T14:57:50.3733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are facing challenges accessing your Microsoft certifications due to the inability to recover your old corporate email account. Unfortunately, Microsoft Credentials Support cannot assist with the recovery of personal Microsoft accounts or transfer the contents of a Learn profile if you are unable to access it. You may want to reach out to Microsoft Account Help for assistance with your personal account issues.

    For certification-related inquiries, including manual transfers, it is recommended to contact Microsoft directly through their support channels. They may have specific procedures in place for situations like yours.

    References:

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  2. Julian Sharp 7,196 Reputation points
    2025-12-12T15:03:01.8933333+00:00

    I am afraid, due to privacy rules in place, it is not possible to transfer certifications between Learn profiles. All Learn profiles are self-managed and you must have access to the email account(s) linked to the Learn profile. It is also why it is strongly encourages to link a personal email account to your Learn profile for exactly the situation you find yourself in https://v4.hkg1.meaqua.org/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile

    The warning given when taking an exam is explicit

    Schedule Exam

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