how to remove d4tue3ina......

james crowell 40 Reputation points
2025-12-12T18:25:59.7666667+00:00

getting pop-up on edge "windows security your pc might be at risk you have 5 viruses windows defender can scan/click here to remove them"

scam? how to remove the pop ups?

Microsoft Edge | Website issues | Windows 11
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  1. Ivan B 88,965 Reputation points Independent Advisor
    2025-12-12T19:03:12.6766667+00:00

    Hii,

    If possible, take a screenshot of the pop-up and post it here.

    I recommend you do an analysis with Microsoft's MSRT, analyze Windows Defend Offline scan , Malwarebytes and Adwcleaner

    MSRT

    https://www.microsoft.com/en-us/download/details.aspx?id=9905

    Microsoft Defend:

    https://support.microsoft.com/en-us/windows/help-protect-my-pc-with-microsoft-defender-offline-9306d528-64bf-4668-5b80-ff533f183d6c

    After the analysis, open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

    Then perform a clean boot and if you want to uninstall applications that you do not use.

    https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Give feedback if the information was useful or not.

    Thanks

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Answer accepted by question author
  1. Q&A Assist
    2025-12-12T18:26:13.7266667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The pop-up you are encountering is likely a scam. Microsoft does not send unsolicited messages or make unsolicited calls to request personal information or to fix your computer. The warning message you see is a common tactic used by scammers to create fear and prompt users to click on malicious links.

    To remove these pop-ups and protect your device, follow these steps:

    1. Do not click on the pop-up. Close the browser tab or window instead.
    2. Run a full scan with Microsoft Defender Antivirus to detect and remove any malware. You can do this by:
      • Going to Settings > Update & Security > Windows Security > Virus & threat protection.
      • Click on Quick scan or Scan options for a full scan.
    3. Enable Windows Defender if it is not already enabled. This will provide real-time protection against threats.
    4. Use Microsoft Edge for browsing, as it includes features that block known scam sites and unwanted software.
    5. Consider resetting your browser settings to remove any unwanted extensions or changes made by potential malware.
    6. Monitor your accounts for any unusual activity, especially if you have provided any personal information to the scammers.

    If the issue persists, you may want to consider uninstalling any suspicious applications or resetting your device to factory settings as a last resort.

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