The pop-up you are encountering is likely a scam. Microsoft does not send unsolicited messages or make unsolicited calls to request personal information or to fix your computer. The warning message you see is a common tactic used by scammers to create fear and prompt users to click on malicious links.
To remove these pop-ups and protect your device, follow these steps:
- Do not click on the pop-up. Close the browser tab or window instead.
- Run a full scan with Microsoft Defender Antivirus to detect and remove any malware. You can do this by:
- Going to Settings > Update & Security > Windows Security > Virus & threat protection.
- Click on Quick scan or Scan options for a full scan.
- Enable Windows Defender if it is not already enabled. This will provide real-time protection against threats.
- Use Microsoft Edge for browsing, as it includes features that block known scam sites and unwanted software.
- Consider resetting your browser settings to remove any unwanted extensions or changes made by potential malware.
- Monitor your accounts for any unusual activity, especially if you have provided any personal information to the scammers.
If the issue persists, you may want to consider uninstalling any suspicious applications or resetting your device to factory settings as a last resort.