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How do I speak to support on live chat?

Si and Weezie James 0 Reputation points
2025-12-12T19:07:41.6866667+00:00

I have just purchased Microsoft 365 and installed, but can't open Outlook, I get error code 9hehw. Why is this not working?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Rez 12,905 Reputation points Independent Advisor
    2025-12-12T19:43:41.1033333+00:00

    Hi there,

    Thanks for reaching out. You can easily start a live chat with Microsoft support to resolve your Outlook issue. Here's how:

    To initiate chat support:

    • Go to Microsoft’s Contact page and sign in with the account tied to your Microsoft 365 subscription.
    • Choose your product (Microsoft 365 / Office), describe the issue briefly, and you'll see options including "chat with a support agent."
    • If chat isn’t available immediately, it's due to regional service hours. Try again later or request a callback.

    Alternatively, you can use the Get Help app on Windows or click Help > Contact Support inside any Office app (like Outlook) to access the chat directly.

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