Subscription cancelled even though I paid.

If your Microsoft 365 subscription has been canceled despite having made a payment, you can try the following steps to resolve the issue:

1. Check Subscription Status: Log into the Microsoft 365 Admin Center and navigate to Billing > Your products. Check if your subscription is listed as active or canceled.
2. Reactivate Subscription: If your subscription is canceled, you may have the option to reactivate it. Look for a Reactivate subscription option in the admin center.
3. Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance. They can help you verify your payment and subscription status.
4. Billing Notifications: Ensure that you are receiving billing notifications to the correct email address. Check your spam folder as well.
5. Review Payment Method: Verify that your payment method is up to date and that there were no issues with the transaction that could have led to the cancellation.

Following these steps should help you address the issue with your canceled subscription.

References:

• Reactivate your subscription in the Microsoft 365 admin center
• Manage recurring billing in the Microsoft 365 admin center

Hello,

If you go to your account https://account.live.com > subscriptions, does it show active or expired there?

If it is active, on your apps, like Word, Excel, etc, go to Files > Accounts > update license, log in and see if it works.