Cannot log into Admin center to reactivate account

If you are unable to log into the Microsoft 365 admin center to reactivate your account, there are several potential issues you might be facing:

1. Account Type: Ensure that you are signing in with the correct account type. If you are using a personal Microsoft account (MSA) instead of a Microsoft Entra ID, you will not be able to access the admin center. Make sure to use the work or school account associated with your organization.
2. Redirect to Azure Portal: If you are being redirected to the Azure portal when trying to access the admin center, this could be due to your organization's Outlook settings. You may need to ask your IT administrators to check the safe links list in their Microsoft Defender policy settings.
3. Profile Setup Error: If you see an error like "An error occurred while setting up your profile," it may indicate that you are trying to sign in with an invalid account type or an account that is not managed by your organization. Ensure you are using the correct Microsoft Entra ID.
4. Admin Role: If you have a Microsoft Online Services Agreement (MOSA), make sure you are at least a Billing Administrator, as this is required to perform tasks in the admin center.

If you continue to experience issues, consider reaching out to your organization's IT support for further assistance.

References:

• Sign in to the Microsoft 365 admin center (volume licensing)
• Sign in issues when activating Microsoft 365 Apps

Hi @Jan Cox 

Welcome to Microsoft Q&A forum.  

Thank you for reaching out to us. I understand how important it is to regain access to your Microsoft 365 Admin Center, and I’m here to assist you. 

To better diagnose the issue and provide the right solution, could you please share the following details: 

1. Could you clarify the nature of the login issue? For example, is it related to Multi-Factor Authentication (MFA), a password reset, or another specific error? 
2. Could you provide a screenshot or the exact error message you’re seeing? This will help us accurately identify the root cause of the issue. 
3. Are you the sole Global Administrator for your tenant, or do other administrators also have access to the Admin Center? 

In the meantime, please try these quick troubleshooting steps: 

1/ Clear cookies  

• In your browser, go to Settings > Privacy and Security  
• Select Clear browsing data  
• Choose Cookies and other site data  
• Click Clear data  
• Restart your browser and try signing in again  

2/ Use a private/incognito browser Window  

• Open your browser (e.g., Chrome, Edge, Firefox)  
• Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac) to open a private window  
• Go to Microsoft 365 admin center   
• Sign in with your account  

3/ Try a different browser or device  

• Alternatively, try signing in from a different browser or device (e.g., another computer or mobile phone)  

Once we have the requested details, we’ll guide you through the appropriate steps to reactivate your account. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to your thoughts on this. 

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