Office 2024 (lifetime) which was to be shipped with this newly purchased device auto-updated to Microsoft 365 basic during first time user-side Windows 11 configuration.

Hi CTSC,

The laptop manufacturer is liable to provide the key.

Could you please go to the Microsoft Store > Library > Included with device section in order to claim Office 2024?

I’m eager to hear back and work together to find a solution.

To resolve the issue of not receiving your Office 2024 product key after your device auto-updated to Microsoft 365 Basic, you may need to check the following:

1. Check Your Purchase Documentation: Ensure that your purchase of the device included Office 2024 as part of the package. Sometimes, the product key may be included in the documentation that came with the device.
2. Microsoft Account: Log into your Microsoft account and check the services and subscriptions section. If Office 2024 was included with your device, it should appear there.
3. Contact Support: If you still cannot find the product key, it is advisable to contact Microsoft Support. They can assist you in retrieving your Office 2024 product key if it was indeed part of your purchase. You can also ask about the auto-update to Microsoft 365 Basic and how it affects your Office 2024 installation.
4. Installation Instructions: If you have access to the product key, you can follow the installation instructions provided by Microsoft to install Office 2024 on your device.

Unfortunately, I cannot provide the product key directly, as it is tied to your specific purchase and account information.