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I am taking a certification test for az-205, OnVue is not opening after download

Navya Pagolu 0 Reputation points
2025-12-13T08:22:36.6166667+00:00

I am unable to attempt my scheduled exam because the Pearson VUE OnVUE virtual testing application is not launching after download. I have restarted my system multiple times and re-downloaded the application, but the OnVUE app does not open.

I also tried basic troubleshooting steps such as closing all background applications and running the application again, but the issue persists. Due to this technical problem, I am unable to proceed with the exam as scheduled.

I kindly request assistance with this issue

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  1. Ankit Yadav 6,760 Reputation points Microsoft External Staff Moderator
    2025-12-13T09:55:05.0733333+00:00

    Hello @Navya Pagolu ,

    Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own platform:

    Microsoft Credentials Support / Learning

    Please create your support request there and the Microsoft Learn/Cert staff will assist you.

    User's image

    Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    Certiport Support

    Certiport Technical / customer support

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