Sign-in to local Windows account problems following BT scam

If you want to solve this problem once and for all, I'd recommend backing up your important files first, then doing a clean system reinstall to completely sever any connection with the hackers. It may be a hassle, but it's the most thorough solution.

How to perform a clean system reinstall: https://www.windowscentral.com/how-do-clean-install-windows-11

To resolve the issues with your local Windows account after the scam incident, you can follow these steps:

1. Reset Local Account Password: Since you do not know the password set by the scammer, you can reset it using another account with administrative privileges. If you don't have another account, you may need to use a password reset disk if you created one prior to the incident.
2. Use Safe Mode: You can try booting into Safe Mode to access the built-in Administrator account, which might allow you to reset your local account password. To do this:
   • Restart your PC and repeatedly press the F8 key until the Advanced Boot Options menu appears.
   • Select "Safe Mode" and log in to the Administrator account.
   • Once logged in, you can change the password for your local account.
3. Microsoft Account Recovery: If you want to switch to your Microsoft Account but cannot remember the password, you can reset your Microsoft Account password online by visiting the Microsoft account recovery page. Follow the prompts to recover access to your account.
4. Contact Support: If you continue to experience difficulties, consider reaching out to Microsoft Support for further assistance. They can provide specific guidance based on your situation.
5. Security Measures: After regaining access, ensure that you run a full scan with Microsoft Defender Antivirus to check for any malware that may have been installed during the scam. Also, consider changing passwords for all accounts to enhance security.

Make sure to document any changes you make and keep your information secure moving forward.