Printer sharing error

The error 0x00000709 typically occurs when trying to connect to a shared printer using a CNAME DNS record. This can happen in scenarios where the printer is hosted on a Windows Server and clients are attempting to connect using an alternative UNC path that includes the CNAME record. The error message usually indicates that the operation could not be completed, prompting users to double-check the printer name and connection.

To resolve this issue, you can try the following steps:

1. Ensure that you are using the actual host name of the printer server instead of the CNAME record when connecting.
2. Implement the DnsOnWire registry value on the print server, which can help with name resolution issues.
3. Edit the local Hosts file to include the CNAME record for the server, ensuring that it is entered as a NetBIOS name rather than a fully qualified domain name (FQDN).
4. Restart the Print Spooler service after making these changes.

If the problem persists, it may be related to non-Microsoft DNS solutions providing name resolution for the network.

References:

• Error 0x00000709 when you use a CNAME record for a print server in Windows Server 2008 R2: Operation could not be completed
• Errors when you connect to a shared printer by using a CNAME record

Hello Narasimharaja

Error 0x00000709 typically indicates a problem with setting or accessing the default printer, and it often arises from registry conflicts, RPC connection settings, or spooler service instability. To address this, I recommend first running the Windows Printer Troubleshooter to detect common issues. Next, verify that the Print Spooler service is running and restart it if necessary. You should also check the registry entry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows to confirm the correct default printer is set. Additionally, ensure RPC connection settings are properly configured and that printer drivers are up to date. These steps usually resolve the error and restore access to shared printers.

If this guidance helps resolve your concern, kindly click “Accept Answer” so we can close the loop 🙂.

Harry.