Hi KEVIN Shahin,
Thank you for posting your question in the Microsoft Q&A forum.
From your description, you want to locate and ideally recover an email (including its attachments) that was delivered to your mailbox in early or mid‑2023.
This situation is quite difficult because we are now at the end of 2025, your request involves content that is more than 2 years old. In Microsoft 365/Exchange environments, items deleted from a mailbox typically aren’t retained that long unless your organization explicitly enabled one or more of the following:
- In‑Place Hold / Litigation Hold (or Microsoft Purview retention policies) on the mailbox
- An Online Archive mailbox with policies and capacity that kept the item
- Third‑party journaling/archiving or backup
If none of these were in place, the probability of recovery is very low.
But if the emails were not deleted, you can use Outlook’s built‑in search to find messages with attachments. End‑user article: https://support.microsoft.com/en-us/office/find-all-messages-with-attachments-in-outlook-b1395e66-804f-4d05-99ef-0fbd9618fecf#id0ebf=new_outlook
For more insights, in Exchange Online, a message typically moves through these stages:
- Deleted Items (user deletes the item) > Deletions (soft‑deleted; visible via “Recover Deleted Items”) > Purges (hard‑deleted or copy‑on‑write)
- If Litigation/In‑Place Hold is applied, messages in the Recoverable Items folder are retained until the hold duration expires. If the hold duration is unlimited, then items are retained until the hold is removed or the hold duration is changed.
References:
If you’re fortunate and the mailbox was on hold or the item was preserved in an Online Archive, an administrator can search and export the content:
If your organization uses Exchange Server (on‑premises), you may be able to confirm delivery of the email by searching Message Tracking Logs but only if the server still retains logs from 2023. To search message tracking logs (on‑prem): https://v4.hkg1.meaqua.org/en-us/exchange/mail-flow/transport-logs/search-message-tracking-logs
Tracking logs can confirm whether the message entered your organization and whether it was delivered to a mailbox. They don’t recover content; they provide forensic delivery evidence. If logs from 2023 have been rotated or purged, this path won’t be available.
If your mailbox wasn’t on hold, the item isn’t present in the Online Archive, and there’s no journaling/backup, then regrettably, the email you’re looking for is no longer recoverable after this amount of time.
Additional references:
I hope the information above helpful.
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