Azure tenant is blocked due to inactivity and I cannot log into my Azure account to create a support request

Question

Azure tenant is blocked due to inactivity and I cannot log into my Azure account to create a support request

Karamveer Singh 0

It seems like my tenant id is been blocked and now i'm not able to login as that was my default directory for login. i want my tenant id to be unlock and use it further. please suggest.

VEMULA SRISAI 3,590 Reputation points Microsoft External Staff Moderator

2025-12-13T18:28:09.92+00:00

Hello Karamveer Singh,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

VEMULA SRISAI 3,590 Reputation points Microsoft External Staff Moderator

2025-12-13T18:28:09.92+00:00

Hello Karamveer Singh,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

If your Azure tenant is blocked due to inactivity, you will need to take action to reactivate it. Here are the steps you can follow:

Contact Microsoft Support: Since you cannot log in to create a support request, you may need to reach out to Microsoft directly. You can find the global support phone numbers here.
Reactivation Window: You can request reactivation within 20 days of the tenant entering an inactive state. If the tenant remains inactive for longer than 20 days, it will be deleted and cannot be recovered.
Data Protection Policies: If you decide not to reactivate the tenant, be aware that it will be deleted after 20 days of inactivity. You can review Microsoft's data protection policies for more information.

Make sure to take action quickly to avoid permanent deletion of your tenant.

Karamveer Singh 0 Reputation points

2025-12-13T13:23:37.8766667+00:00

i need from support team to help me unlock tenant

Share via

Azure tenant is blocked due to inactivity and I cannot log into my Azure account to create a support request

1 answer

Your answer