I have had M365 Private for several years. That subscription was extended on the 2nd of Nov. Then I bought a Family subscription on the 23rd of Nov. So I need the private subscription canceled and get a refund.

To cancel your Microsoft 365 Private subscription and potentially receive a refund, you need to follow the cancellation process based on your billing account type. Since you mentioned that your subscription was extended on November 2nd, you may be eligible for a prorated credit or refund if you cancel within seven days of the renewal. Here’s how to proceed:

1. Determine your billing account type: You can find out what type of billing account you have by checking the Microsoft 365 admin center.
2. Cancel your subscription:
   • Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
   • Select the subscription you want to cancel.
   • On the subscription details page, in the Billing settings section, select Cancel subscription.
   • If you are within the grace period, select a reason for canceling, provide optional feedback, and confirm the cancellation.
3. Refund eligibility: If you cancel within the seven-day window after the renewal, you may receive a prorated credit or refund on your next invoice.

If more than seven days have passed since your renewal, you can only turn off recurring billing, which will prevent future charges but will not provide a refund for the current billing period.

If you encounter any issues or need further assistance, consider contacting Microsoft support for help.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Determine your cancellation option