If your account is blocked due to multiple incorrect password attempts, you can try the following steps to resolve the issue:
- Wait for the Lockout Period: If you've entered the incorrect username or password three times, your account will be locked out for a period of five minutes. You can attempt to log in again after this waiting period.
- Reset Your Password: If you are still unable to access your account after the lockout period, you may need to reset your password. If self-service password reset is enabled for your account, go to the Password reset portal and follow the instructions to reset your password.
- Contact Your Administrator: If self-service password reset is not available, or if you continue to experience issues, reach out to your IT administrator for assistance in unlocking your account and resetting your password.
By following these steps, you should be able to regain access to your account.