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Need to turn off folder backup in your Personal account

Jordyn Robare 0 Reputation points
2025-12-13T17:01:24.3133333+00:00

I just purchased 1 TB of space on OneDrive so I could backup my computer. When I try to backup my computer to OneDrive, I get the message, "Before you can back up your folders in OneDrive - (undergrad institution), you need to turn off folder backup in your Personal account."

  1. I'm not sure why I have two account.
  2. When I try to manage backup settings with the other account, OneDrive crashes. Yes, I have restarted my computer.

Moved from: Microsoft System Center | Other

Microsoft 365 and Office | OneDrive | Other | Other
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  1. Q&A Assist
    2025-12-13T17:01:35.6666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To turn off folder backup in your Personal account, you can follow these steps:

    1. Open OneDrive Settings: Right-click the OneDrive cloud icon in the system tray and select Settings.
    2. Backup Tab: Go to the Backup tab.
    3. Manage Backup: Click on Manage backup.
    4. Turn Off Backup: You should see options for the folders that are currently being backed up. Uncheck the folders you want to stop backing up, then click OK or Save.

    If OneDrive crashes when you try to manage backup settings, you might want to try resetting OneDrive. You can do this by:

    1. Pressing Windows + R to open the Run dialog.
    2. Typing in onedrive /reset and pressing Enter.

    This will reset the OneDrive app, and you may need to sign in again afterward. If the issue persists, consider checking for updates to the OneDrive app or reinstalling it.

    Regarding having two accounts, it's possible that you have a personal account and a work or school account. You can check which account you are signed into by looking at the account settings in OneDrive.

    References:

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