How to correct Incorrect billing

To correct an improper charge on your MasterCard account by Microsoft, you can follow these steps:

1. Check Your Billing History: Sign in to your Microsoft account and review your billing history to confirm the charge.
2. Open a Support Ticket: If you find an incorrect charge, it’s advisable to open a support ticket immediately. Provide details such as the invoice number, date, amount, and any other relevant information regarding the charge.
3. Contact Customer Support: You can also reach out to Microsoft customer support for assistance. They can help you resolve billing issues and guide you through the process of correcting any errors.
4. Follow Up: After submitting your request, keep track of the resolution process and ensure that the charge is corrected in your account.

By acting promptly, you can minimize any disruptions to your account and ensure that your billing records are accurate.

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.