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Unable to open sign in window for Microsoft accounts (Grey popup that closes immediately)

William Schulz 5 Reputation points
2025-12-14T02:53:54.5466667+00:00

Hi,

I just got a new computer and have been unable to open a sign-in screen for Microsoft accounts and receive the closing grey screen similar to the below sign in.

I have been able to add the account to show up on the above screen using netplwiz in the start + R screen, but this issue has continued to persist and blocks my attempts to sign into things such as the xbox store when I am trying to sign into the other account.

Additional information I have run sfc /scannow in the command prompt where it says there are no issues with my windows, and have run wsreset.exe

Also unable to sign into the account I made when going to switch users as the same issue of the grey screen popping in and out of existence occurs

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Bryan-V 8,435 Reputation points Microsoft External Staff Moderator
    2025-12-14T15:30:53.6166667+00:00

    Dear William Schulz,

    Thank you for reaching out to the Microsoft Q&A Forum.

    To resolve this issue, the only viable solution is to Reinstall Windows with the installation media - Microsoft Support 

    User's image Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos and more. 

    I understand this is not the news you were hoping for, as it involves a bit of work. However, this will ensure that all conflicting files are removed and prevent the issue from recurring.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Bryan-V 8,435 Reputation points Microsoft External Staff Moderator
    2025-12-15T22:30:20.2533333+00:00

    Dear William Schulz,

    I haven't received the message from you yet. 

    Please let me know if these steps I provided could help.

    If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

    Sincerely,

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