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Partner Portal no access to Hardware Program - Support unreachable

Sperado 0 Reputation points
2025-12-15T09:01:58.0566667+00:00

Hi,

this is a desperate try to reach Microsoft support.

Issue

Trying to have a company driver signed by microsoft, but i dont have access to the already enroled Hardware Program. I also did upload the company certificate in the partner portal and it shows active.

Steps Taken

  • Trying to reach the Partner support forces me to select a Workspace, the drop down shows nothing though.
  • trying to reach the support on microsoft.com forces me to take the partner portal for contact.
  • Calling the official Microsoft support number, i get the number is unknown (i am calling correctly)
  • Company was found and verified upon registration, Certificate example file has been uploaded and shows active.
  • The My Access area is completely empty.

Its the first contact with microsoft, and its not the best start what can I say. If a Microsoft representive is here, please contact me, you can probably see the email and /or the company when checking my user.

Microsoft Partner Center | Other
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  1. Q&A Assist
    2025-12-15T09:02:10.19+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing significant challenges accessing the Hardware Program through the Partner Portal. Here are some steps you can consider to resolve your issue:

    1. Check Your Access Roles: Ensure that you have the appropriate roles assigned to access the Hardware Program. You can verify your roles by signing into the Partner Center and checking under the Settings (gear icon) > Account settings > My Access.
    2. Contact Support: Since you mentioned difficulties reaching support, you can create a support ticket without signing in to the Partner Center by visiting the support page directly. This may help bypass the issues you're facing with the workspace selection.
    3. Use the Right Contact Channels: If you are unable to reach support through the Partner Portal or phone, consider using the Global Customer Service phone numbers to find the correct contact for your region.
    4. Validate Your Certificate: Since your certificate is showing as active, ensure that it meets all the requirements for the Hardware Program. If there are specific guidelines for the certificate, double-check that everything is in order.
    5. Follow Up: If you have submitted any requests or tickets, keep track of them and follow up if you do not receive a timely response.

    These steps should help you in addressing the access issues with the Hardware Program. If problems persist, continuing to reach out through the available support channels is advisable.

    References:

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