The chat representatives recommended this site for support.
Cannot access my Microsoft account.
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Jim Means
0
Reputation points
I cannot sign into my Microsoft Account using Microsoft Edge. This message is sent in Microsoft Private browsing. Since access is denied, OneDrive is inaccessible. Chats did nor solve the problem and suggested Windows 11 Home from Dell is corrupted etc. One of the error codes using Microsoft Edge is: 08004e4be. Another error code was 2147944153. The error codes to me are of no use. The two Chat representatives had access to my computer with no solution to the problem except contact this group.
Moved from: Microsoft Edge | Browser extensions | Android
Windows for home | Windows 11 | Accounts, profiles, and login
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Jim Means 0 Reputation points
2025-12-15T17:51:56.7266667+00:00 The credentials are correct when signing in using Microsoft Edge. The problem was not solved by 2 chat representatives. They recommend this site.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte 27,515 Reputation points Independent Advisor2025-12-15T18:23:05.7+00:00 Hi! Could you please let me know what the chat support tried?
In the meantime, please try the options below:
-Clear cookies and cache in your browser, then close and reopen the browser and try again.
-Try a Private/InPrivate window in Microsoft Edge. If your account has a secondary alias (additional sign-in email/phone), try signing in with that alias instead of the primary one.
-Test on a different network (for example, a mobile hotspot). If possible, you can also temporarily use a VPN just to test whether the issue is network-related.