How do I fix the Copilot app to make voice and video sharing work?

nathan a 20 Reputation points
2025-12-19T23:11:10.5966667+00:00

The Copilot app has not been working recently, whenever I try to activate the voice feature or the video sharing feature, it always says "Hmm... something went wrong, please try again later." Or when I try to activate the share screen feature it immediately disconnects. Can anyone help with this?

Microsoft Copilot | Windows Copilot | App
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  1. Q&A Assist
    2025-12-19T23:11:18.63+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To troubleshoot issues with the voice and video sharing features in the Copilot app, consider the following steps:

    1. Check Internet Connectivity: Ensure that you have a stable internet connection, as connectivity issues can lead to problems with voice and video features.
    2. Verify Permissions: Make sure that the app has the necessary permissions to access your microphone and camera. You can check this in your device's settings.
    3. Update the App: Ensure that you are using the latest version of the Copilot app. Sometimes, updates can fix bugs and improve functionality.
    4. Restart the App: Close the Copilot app completely and then reopen it to see if the issue persists.
    5. Reinstall the App: If the problem continues, consider uninstalling and then reinstalling the Copilot app to reset its settings.
    6. Check for Service Outages: Sometimes, the service itself may be experiencing outages. You can check the status of the Copilot service online to see if there are any known issues.

    If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.


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