How to use Outlook on the web (formerly know as Outlook Web App) and the new Outlook for Windows to remotely wipe an ActiveSync device in Microsoft 365

Introduction

This article describes how to use Outlook on the web (formerly known as Outlook Web App OWA) and the new Outlook for Windows to remotely wipe a mobile device in Microsoft 365.

To remotely wipe a mobile device in Outlook on the web or the new Outlook for Windows, the mobile device must be connected to Exchange Online by using Microsoft Exchange ActiveSync. If you lose the mobile device, you can use the remote wiping feature to prevent someone from obtaining your personal information from the device.

Procedure

To remotely wipe a device by using Outlook Web App or Outlook on the web, follow these steps:

1. Sign in to the Microsoft 365 portal.
2. Click Mail.
3. Click Settings, and then click Options.
4. In the left navigation pane, click Phone.
5. Select the device that you want to wipe.
6. Click Wipe Device, and then click Yes when you're prompted.
7. When the wipe operation is completed, you should remove the device completely. To do this, click Delete, and then click Yes when you're prompted.

More information

Still need help? Go to Microsoft Community.