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Access to this page requires authorization. You can try changing directories.
Loss of tenant access can be due to staff turnover, outdated credentials, or loss of global admin access. If your organization loses access to its Microsoft 365 tenant, you must follow Microsoft's identity verification processes to regain administrative control.
Microsoft for Nonprofits can't bypass identity verification or provide tenant access directly. Customers can initiate recovery through standard Microsoft 365 support channels.
Common scenarios for tenant access recovery
You might need to initiate recovery of tenant access if one of these conditions applies:
- The global admin who registered your tenant is no longer with your organization.
- You don't know the sign-in credentials for your admin account.
- Your primary contact email is no longer valid.
- You created a duplicate tenant accidentally and now need access to the original.
Support activities that Microsoft for Nonprofits can and can't do
Microsoft for Nonprofits can't:
- Provide access to an existing tenant without identity verification.
- Change tenant ownership across organizations.
- Recover usernames or passwords for Microsoft 365 accounts.
All tenant ownership and access decisions are handled through Microsoft 365 support.
Although Microsoft for Nonprofits can't manually recover accounts, it can:
- Help you determine whether your account is eligible for re-registration.
- Assist with documentation needed for support escalation.
- Direct you to the appropriate Microsoft 365 support resources.
How to recover tenant access
Use the following methods to recover your access, depending on your situation.
Confirm that you're using the correct account
- Go to the admin portal.
- Try signing in with any previously used email account.
- If you're prompted to request admin access, follow the provided steps.
Submit a support request
If recovery prompts don't work, submit a support request:
Go to the Microsoft 365 support page.
Select I can't sign in or access my tenant.
You might be asked to verify your identity and ownership of the organization through:
- Official business documentation.
- Domain ownership.
- Publicly listed nonprofit registration data.
Contact your IT partner
If a Microsoft partner created your tenant or manages your tenant, reach out directly to their support team for recovery assistance.
Tips for faster resolution
- Provide as much information as possible: organization name, domain, and registration email.
- Attach proof of nonprofit status or legal documentation that matches your domain.
- Respond promptly to any follow-up requests for verification.
- Avoid creating a new tenant unless you're intentionally migrating systems.
Changes to domain and contact information
The accuracy of domain and contact information is essential for the registration and account security processes in Microsoft for Nonprofits:
Your organization's domain is reviewed and validated during initial registration. Domain validation is required to prove organizational identity.
If your domain ownership changes, you might need to update your validation or submit new documentation to Microsoft's validation partner.
The contact information (email and phone number) that you provide must remain accurate for administrative and grant communications.
You can make these updates by editing your organizational profile in the Nonprofit Hub.