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Table of Contents
Note
There are two sets of required URLs for allowlisting:
Make sure you add both sets of URLs to your allowlist to ensure connectivity.
Allow the necessary URLs on your firewall or proxy server
Network administrators often deploy proxy servers, firewalls, or other devices, which can help secure and give control over how users access the internet. Rules designed to protect users can sometimes block legitimate business-related internet traffic.
This traffic includes communications between you and Engage Center over the URL listed in this article.
To allow connectivity between your network and Engage Center, add specific URLs to your allowlist. Doing so allows connectivity between your local- or wide-area network, Microsoft Engage Center, and Microsoft cloud services.
Tip
For help diagnosing issues with network connections to these domains, check Azure Self Help.
A - URLs for Microsoft Engage Center
engagehub.microsoft.comengagecenter.microsoft.comgateway.engagehub.azure.com*.portal.azure.com*.hosting.portal.azure.net*.reactblade.portal.azure.netmanagement.azure.com*.ext.azure.com*.graph.windows.net*.graph.microsoft.comlogin.microsoftonline.com*.aadcdn.msftauth.net*aadcdn.msftauthimages.net*.aadcdn.msauthimages.net*.logincdn.msftauth.netlogin.live.com*.msauth.net*.aadcdn.microsoftonline-p.com*.microsoftonline-p.com
Note
Traffic to these endpoints uses standard TCP ports for HTTP (80) and HTTPS (443).
B - URLs for Support AI Assistant
To use our enhanced Support AI Assistant experience, you need to allowlist this set of URLs.
Ensure Conditional Access Policies are not blocking access to Microsoft Engage Center
Microsoft Engage Center is built on the Azure framework, and conditional access policies utilizing the following target resources impact Engage Center’s portal experience:
- Windows Azure Service Management API
For more information on target resources, see here: Conditional Access: Target resources.
Note
If you’re accessing Microsoft Engage Center from the Azure Government environment, the target resource “Microsoft Admin Portals” will also impact access to the portal. The Engage Center team is working to decouple it from the Microsoft Admin Portals policy. We will provide an additional update when this work is complete.
Note
If a conditional access policy is enabled that blocks access to the preceding target resource, access to Engage Center’s portal experience will also be blocked.