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ServiceDesk Plus Cloud (versão prévia)

O ManageEngine ServiceDesk Plus Cloud é um suporte técnico abrangente compatível com ITIL com recursos integrados de gerenciamento de ativos e projetos.

Esse conector está disponível nos seguintes produtos e regiões:

Service Class Regions
Copilot Studio Premium Todas as regiões do Power Automate , exceto as seguintes:
     – Governo dos EUA (GCC)
     – Governo dos EUA (GCC High)
     - China Cloud operado pela 21Vianet
     - Departamento de Defesa dos EUA (DoD)
Aplicativos Lógicos Standard Todas as regiões dos Aplicativos Lógicos , exceto as seguintes:
     – Regiões do Azure Governamental
     - Regiões do Azure China
     - Departamento de Defesa dos EUA (DoD)
Power Apps Premium Todas as regiões do Power Apps , exceto as seguintes:
     – Governo dos EUA (GCC)
     – Governo dos EUA (GCC High)
     - China Cloud operado pela 21Vianet
     - Departamento de Defesa dos EUA (DoD)
Power Automate Premium Todas as regiões do Power Automate , exceto as seguintes:
     – Governo dos EUA (GCC)
     – Governo dos EUA (GCC High)
     - China Cloud operado pela 21Vianet
     - Departamento de Defesa dos EUA (DoD)
Contato
Nome Suporte ao ServiceDesk Plus Cloud
URL https://www.manageengine.com/products/service-desk/support.html
Email sdp-ondemand-support@manageengine.com
Metadados do conector
Publicador ManageEngine (uma divisão da Zoho Corporation)
Site https://www.manageengine.com/products/service-desk/cloud/
Política de privacidade https://www.manageengine.com/privacy.html
Categorias Colaboração; Produtividade

Criando uma conexão

O conector dá suporte aos seguintes tipos de autenticação:
Default Parâmetros para criar conexão. Todas as regiões Não compartilhável

Padrão

Aplicável: todas as regiões

Parâmetros para criar conexão.

Essa não é uma conexão compartilhável. Se o aplicativo de energia for compartilhado com outro usuário, outro usuário será solicitado a criar uma nova conexão explicitamente.

Nome Tipo Description Obrigatório
Selecione a região. cadeia Selecione o domínio. Verdade

Limitações

Nome Chamadas Período de renovação
Chamadas à API por conexão 100 60 segundos

Ações

Atualização de alteração

Atualizar uma alteração existente
Criar alteração

Criar uma nova alteração na nuvem do SDP
Criar Solicitação

Criar uma nova solicitação no SDP Cloud
Solicitação de Atualização

Atualizar uma solicitação existente

Atualização de alteração

ID da operação:
UpdateChange

Atualizar uma alteração existente

Parâmetros

Nome Chave Obrigatório Tipo Description
Instância do Service Desk
 serviceDeskInstance True string

Selecione a instância do ServiceDesk Plus Cloud em que a chamada à API deve ser colocada
Alterar ID
 id True string

Especificar a ID de alteração
Title
 title string

Especificar o título da alteração
Comentário de status
 comment string

Especificar comentário de status de alteração
Alterar Modelo
 name string

Especificar o nome do modelo de alteração
Solicitante de Alteração
 name string

Especificar o nome do solicitante de alteração
Site
 name string

Especificar o site para a alteração
Grupo
 name string

Especificar grupo para a alteração
Description
 description string

Descrição da alteração de tipo
Alterar endereço de email do proprietário
 email_id string

Endereço de email do proprietário da alteração de tipo
Alterar Tipo
 name string

Especificar tipo de alteração
Priority
 name string

Especificar prioridade de alteração
Urgência
 name string

Especificar a urgência de alteração
Impacto
 name string

Especificar o impacto da alteração
Alterar risco
 name string

Especificar o risco de alteração
Motivo da alteração
 name string

Especificar o motivo para iniciar a alteração
Categoria
 name string

Especificar a categoria de alteração para a alteração
Subcategoria
 name string

Especificar a subcategoria de alteração para uma alteração
Item
 name string

Especificar item de alteração
nome
 name string

Fornecer ativos a serem associados à alteração
Campos adicionais
 udf_fields string

Especifique campos adicionais(por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Retornos

Nome Caminho Tipo Description
status_code
 response_status.status_code integer

status_code
status
 response_status.status string

status
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> valor
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technical
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> móvel
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> telefone
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> nome
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description
Emergência
 change.emergency boolean

Emergência
change_type.color
 change.change_type.color string

change_type -> cor
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type -> pre_approved
change_type.name
 change.change_type.name string

change_type -> nome
change_type.id
 change.change_type.id string

change_type –> ID
review_details.next_review_on
 change.review_details.next_review_on object

review_details -> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details -> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details -> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details -> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

ativos –> site
assets.name
 change.assets.name string

ativos -> nome
assets.id
 change.assets.id string

ativos –> id
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details –> ID
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details -> status -> nome
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details -> status -> id
rel.releases
 change.rel.releases object

rel -> versões
id
 change.id string

alteração –> id
change_requester.email_id
 change.change_requester.email_id string

change_requester -> email_id
change_requester.is_technical
 change.change_requester.is_technician boolean

change_requester -> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester -> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester -> móvel
change_requester.last_name
 change.change_requester.last_name string

change_requester -> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester -> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester -> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester -> telefone
change_requester.name
 change.change_requester.name string

change_requester -> nome
change_requester.id
 change.change_requester.id string

change_requester –> ID
change_requester.photo_url
 change.change_requester.photo_url string

change_requester -> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester -> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester -> departamento
change_requester.first_name
 change.change_requester.first_name string

change_requester -> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester -> job_title
group.site
 change.group.site object

grupo –> site
group.deleted
 change.group.deleted boolean

grupo –> excluído
group.name
 change.group.name string

grupo -> nome
group.id
 change.group.id string

grupo –> id
created_time.display_value
 change.created_time.display_value string

created_time -> display_value
created_time.value
 change.created_time.value string

created_time -> valor
item.name
 change.item.name string

item -> nome
item.id
 change.item.id string

item –> id
workflow.validated
 change.workflow.validated boolean

fluxo de trabalho –> validado
workflow.name
 change.workflow.name string

fluxo de trabalho –> nome
workflow.id
 change.workflow.id string

fluxo de trabalho –> id
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impacto -> nome
impact.id
 change.impact.id string

impacto –> id
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details -> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details -> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details -> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> valor
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> valor
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technical
 change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> móvel
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> telefone
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> nome
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title
priority.color
 change.priority.color string

prioridade -> cor
priority.name
 change.priority.name string

prioridade -> nome
priority.id
 change.priority.id string

prioridade –> id
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time -> valor
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technical
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> móvel
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> telefone
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> nome
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> valor
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details -> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change -> nome
reason_for_change.id
 change.reason_for_change.id string

reason_for_change –> ID
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> valor
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technical
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> móvel
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> telefone
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> nome
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details -> impact_details_description
subcategory.name
 change.subcategory.name string

subcategoria -> nome
subcategory.id
 change.subcategory.id string

subcategoria –> id
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status –> internal_name
status.stage.id
 change.status.stage.id string

status –> estágio –> id
status.name
 change.status.name string

status -> nome
status.id
 change.status.id string

status –> id
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time -> valor
template.inactive
 change.template.inactive boolean

modelo –> inativo
template.name
 change.template.name string

template -> name
template.id
 change.template.id string

template –> id
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id -> display_value
display_id.value
 change.display_id.value string

display_id -> valor
funções
 change.roles array of object

funções
roles.role.internal_name
 change.roles.role.internal_name string

funções -> função -> internal_name
roles.role.user_type
 change.roles.role.user_type string

funções -> função -> user_type
roles.role.name
 change.roles.role.name string

funções -> função -> nome
roles.role.id
 change.roles.role.id string

funções -> função -> id
roles.id
 change.roles.id string

funções –> id
roles.user.email_id
 change.roles.user.email_id string

funções –> usuário –> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

funções –> usuário –> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

funções –> usuário –> sms_mail
roles.user.mobile
 change.roles.user.mobile string

funções -> usuário -> móvel
roles.user.last_name
 change.roles.user.last_name string

funções –> usuário –> last_name
roles.user.user_scope
 change.roles.user.user_scope string

funções –> usuário –> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

funções –> usuário –> sms_mail_id
roles.user.phone
 change.roles.user.phone string

funções –> usuário –> telefone
roles.user.name
 change.roles.user.name string

funções -> usuário -> nome
roles.user.id
 change.roles.user.id string

funções –> usuário –> id
roles.user.photo_url
 change.roles.user.photo_url string

funções –> usuário –> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

funções –> usuário –> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

funções -> usuário -> departamento -> site -> excluído
roles.user.department.site.name
 change.roles.user.department.site.name string

funções -> usuário -> departamento -> site -> nome
roles.user.department.site.id
 change.roles.user.department.site.id string

funções -> usuário -> departamento -> site -> id
roles.user.department.name
 change.roles.user.department.name string

funções -> usuário -> departamento -> nome
roles.user.department.id
 change.roles.user.department.id string

funções -> usuário -> departamento -> id
roles.user.first_name
 change.roles.user.first_name string

funções –> usuário –> first_name
roles.user.job_title
 change.roles.user.job_title string

funções -> usuário ->job_title
descrição
 change.description string

descrição
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner -> email_id
change_owner.is_technical
 change.change_owner.is_technician boolean

change_owner -> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner -> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner -> móvel
change_owner.last_name
 change.change_owner.last_name string

change_owner -> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner -> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner -> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner -> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner -> telefone
change_owner.name
 change.change_owner.name string

change_owner -> nome
change_owner.id
 change.change_owner.id string

change_owner –> ID
change_owner.photo_url
 change.change_owner.photo_url string

change_owner -> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner -> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner -> departamento
change_owner.first_name
 change.change_owner.first_name string

change_owner -> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner -> job_title
urgency.name
 change.urgency.name string

urgência -> nome
urgency.id
 change.urgency.id string

urgência –> id
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> valor
close_details.close_details_description
 change.close_details.close_details_description string

close_details -> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details -> closure_code -> nome
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details -> closure_code -> id
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technical
 change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> móvel
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> telefone
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> nome
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
retrospectiva
 change.retrospective boolean

retrospectiva
checklist.checklist_description
 change.checklist.checklist_description string

lista de verificação –> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

lista de verificação -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

lista de verificação -> checklist_updated_on -> valor
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

lista de verificação -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technical
 change.checklist.checklist_updated_by.is_technician boolean

lista de verificação -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

lista de verificação -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

lista de verificação -> checklist_updated_by -> móvel
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

lista de verificação -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

lista de verificação -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

lista de verificação -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

lista de verificação -> checklist_updated_by -> telefone
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

lista de verificação -> checklist_updated_by -> nome
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

lista de verificação -> checklist_updated_by -> id
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

lista de verificação -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

lista de verificação -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

lista de verificação -> checklist_updated_by -> departamento
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

lista de verificação -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

lista de verificação -> checklist_updated_by -> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

serviços –> inativos
services.name
 change.services.name string

serviços –> nome
services.id
 change.services.id string

serviços –> id
services.sort_index
 change.services.sort_index integer

serviços –> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technical
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> móvel
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> telefone
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> nome
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description
site.site
 change.site.deleted boolean

site –> excluído
site.name
 change.site.name string

site -> nome
site.id
 change.site.id string

site –> id
stage.internal_name
 change.stage.internal_name string

estágio -> internal_name
stage.stage_index
 change.stage.stage_index integer

estágio –> stage_index
stage.name
 change.stage.name string

stage -> nome
stage.id
 change.stage.id string

estágio –> id
completed_time.display_value
 change.completed_time.display_value string

completed_time -> display_value
completed_time.value
 change.completed_time.value string

completed_time -> valor
risk.name
 change.risk.name string

risco -> nome
risk.id
 change.risk.id string

risco –> id
category.deleted
 change.category.deleted boolean

categoria –> excluído
category.name
 change.category.name string

categoria -> nome
category.id
 change.category.id string

categoria –> id
notes_present
 change.notes_present boolean

notes_present

Criar alteração

ID da operação:
CreateChange

Criar uma nova alteração na nuvem do SDP

Parâmetros

Nome Chave Obrigatório Tipo Description
Instância do Service Desk
 serviceDeskInstance True string

Selecione a instância do ServiceDesk Plus Cloud em que a chamada à API deve ser colocada
Title
 title True string

Especificar o título da alteração
Comentário de status
 comment string

Especificar comentário de status de alteração
Alterar Modelo
 name string

Especificar o nome do modelo de alteração
Solicitante de Alteração
 name string

Especificar o nome do solicitante de alteração
Site
 name string

Especificar o site para a alteração
Grupo
 name string

Especificar grupo para a alteração
Description
 description string

Descrição da alteração de tipo
Alterar endereço de email do proprietário
 email_id string

Endereço de email do proprietário da alteração de tipo
Alterar Tipo
 name string

Especificar tipo de alteração
Priority
 name string

Especificar prioridade de alteração
Urgência
 name string

Especificar a urgência de alteração
Impacto
 name string

Especificar o impacto da alteração
Alterar risco
 name string

Especificar o risco de alteração
Motivo da alteração
 name string

Especificar o motivo para iniciar a alteração
Categoria
 name string

Especificar a categoria de alteração para a alteração
Subcategoria
 name string

Especificar a subcategoria de alteração para uma alteração
Item
 name string

Especificar item de alteração
nome
 name string

Fornecer ativos a serem associados à alteração
Campos adicionais
 udf_fields string

Especifique campos adicionais(por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Retornos

Nome Caminho Tipo Description
status_code
 response_status.status_code integer

status_code
status
 response_status.status string

status
roll_out_plan.roll_out_plan_updated_on.display_value
 change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value
 change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> valor
roll_out_plan.roll_out_plan_updated_by.email_id
 change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technical
 change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile
 change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> móvel
roll_out_plan.roll_out_plan_updated_by.last_name
 change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope
 change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
 change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone
 change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> telefone
roll_out_plan.roll_out_plan_updated_by.name
 change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> nome
roll_out_plan.roll_out_plan_updated_by.id
 change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url
 change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user
 change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department
 change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.first_name
 change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title
 change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description
 change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description
Emergência
 change.emergency boolean

Emergência
change_type.color
 change.change_type.color string

change_type -> cor
change_type.pre_approved
 change.change_type.pre_approved boolean

change_type -> pre_approved
change_type.name
 change.change_type.name string

change_type -> nome
change_type.id
 change.change_type.id string

change_type –> ID
review_details.next_review_on
 change.review_details.next_review_on object

review_details -> next_review_on
review_details.review_details_updated_by
 change.review_details.review_details_updated_by object

review_details -> review_details_updated_by
review_details.review_details_updated_on
 change.review_details.review_details_updated_on object

review_details -> review_details_updated_on
review_details.review_details_description
 change.review_details.review_details_description object

review_details -> review_details_description
assets
 change.assets array of object

assets
assets.site
 change.assets.site object

ativos –> site
assets.name
 change.assets.name string

ativos -> nome
assets.id
 change.assets.id string

ativos –> id
configuration_items
 change.configuration_items array of

configuration_items
workflow_instance_details.id
 change.workflow_instance_details.id string

workflow_instance_details –> ID
workflow_instance_details.status.name
 change.workflow_instance_details.status.name string

workflow_instance_details -> status -> nome
workflow_instance_details.status.id
 change.workflow_instance_details.status.id string

workflow_instance_details -> status -> id
rel.releases
 change.rel.releases object

rel -> versões
id
 change.id string

alteração –> id
change_requester.email_id
 change.change_requester.email_id string

change_requester -> email_id
change_requester.is_technical
 change.change_requester.is_technician boolean

change_requester -> is_technician
change_requester.sms_mail
 change.change_requester.sms_mail string

change_requester -> sms_mail
change_requester.mobile
 change.change_requester.mobile string

change_requester -> móvel
change_requester.last_name
 change.change_requester.last_name string

change_requester -> last_name
change_requester.user_scope
 change.change_requester.user_scope string

change_requester -> user_scope
change_requester.sms_mail_id
 change.change_requester.sms_mail_id string

change_requester -> sms_mail_id
change_requester.phone
 change.change_requester.phone string

change_requester -> telefone
change_requester.name
 change.change_requester.name string

change_requester -> nome
change_requester.id
 change.change_requester.id string

change_requester –> ID
change_requester.photo_url
 change.change_requester.photo_url string

change_requester -> photo_url
change_requester.is_vip_user
 change.change_requester.is_vip_user boolean

change_requester -> is_vip_user
change_requester.department
 change.change_requester.department string

change_requester -> departamento
change_requester.first_name
 change.change_requester.first_name string

change_requester -> first_name
change_requester.job_title
 change.change_requester.job_title string

change_requester -> job_title
group.site
 change.group.site object

grupo –> site
group.deleted
 change.group.deleted boolean

grupo –> excluído
group.name
 change.group.name string

grupo -> nome
group.id
 change.group.id string

grupo –> id
created_time.display_value
 change.created_time.display_value string

created_time -> display_value
created_time.value
 change.created_time.value string

created_time -> valor
item.name
 change.item.name string

item -> nome
item.id
 change.item.id string

item –> id
workflow.validated
 change.workflow.validated boolean

fluxo de trabalho –> validado
workflow.name
 change.workflow.name string

fluxo de trabalho –> nome
workflow.id
 change.workflow.id string

fluxo de trabalho –> id
approval_status
 change.approval_status string

approval_status
impact.name
 change.impact.name string

impacto -> nome
impact.id
 change.impact.id string

impacto –> id
release_details.release_actual_start
 change.release_details.release_actual_start object

release_details -> release_actual_start
release_details.release_actual_end
 change.release_details.release_actual_end object

release_details -> release_actual_end
release_details.release_details_description
 change.release_details.release_details_description string

release_details -> release_details_description
release_details.release_scheduled_end.display_value
 change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value
 change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> valor
release_details.release_details_updated_on.display_value
 change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value
 change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> valor
release_details.release_scheduled_start.display_value
 change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value
 change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id
 change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technical
 change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail
 change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile
 change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> móvel
release_details.release_details_updated_by.last_name
 change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope
 change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id
 change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone
 change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> telefone
release_details.release_details_updated_by.name
 change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> nome
release_details.release_details_updated_by.id
 change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id
release_details.release_details_updated_by.photo_url
 change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user
 change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department
 change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.first_name
 change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title
 change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title
priority.color
 change.priority.color string

prioridade -> cor
priority.name
 change.priority.name string

prioridade -> nome
priority.id
 change.priority.id string

prioridade –> id
scheduled_end_time.display_value
 change.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 change.scheduled_end_time.value string

scheduled_end_time -> valor
uat_details.uat_scheduled_start
 change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end
 change.uat_details.uat_actual_end object

uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id
 change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technical
 change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail
 change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile
 change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> móvel
uat_details.uat_details_updated_by.last_name
 change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope
 change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id
 change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone
 change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> telefone
uat_details.uat_details_updated_by.name
 change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> nome
uat_details.uat_details_updated_by.id
 change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id
uat_details.uat_details_updated_by.photo_url
 change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user
 change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department
 change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.first_name
 change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title
 change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description
 change.uat_details.uat_details_description string

uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value
 change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value
 change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> valor
uat_details.uat_scheduled_end
 change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end
uat_details.uat_actual_start
 change.uat_details.uat_actual_start object

uat_details -> uat_actual_start
reason_for_change.name
 change.reason_for_change.name string

reason_for_change -> nome
reason_for_change.id
 change.reason_for_change.id string

reason_for_change –> ID
impact_details.impact_details_updated_on.display_value
 change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value
 change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> valor
impact_details.impact_details_updated_by.email_id
 change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technical
 change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail
 change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile
 change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> móvel
impact_details.impact_details_updated_by.last_name
 change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope
 change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id
 change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone
 change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> telefone
impact_details.impact_details_updated_by.name
 change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> nome
impact_details.impact_details_updated_by.id
 change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id
impact_details.impact_details_updated_by.photo_url
 change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user
 change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department
 change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.first_name
 change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title
 change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description
 change.impact_details.impact_details_description string

impact_details -> impact_details_description
subcategory.name
 change.subcategory.name string

subcategoria -> nome
subcategory.id
 change.subcategory.id string

subcategoria –> id
deleted_time
 change.deleted_time object

deleted_time
is_freeze_conflicted
 change.is_freeze_conflicted boolean

is_freeze_conflicted
status.internal_name
 change.status.internal_name string

status –> internal_name
status.stage.id
 change.status.stage.id string

status –> estágio –> id
status.name
 change.status.name string

status -> nome
status.id
 change.status.id string

status –> id
scheduled_start_time.display_value
 change.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 change.scheduled_start_time.value string

scheduled_start_time -> valor
template.inactive
 change.template.inactive boolean

modelo –> inativo
template.name
 change.template.name string

template -> name
template.id
 change.template.id string

template –> id
has_release_association
 change.has_release_association boolean

has_release_association
attachments
 change.attachments array of

attachments
display_id.display_value
 change.display_id.display_value string

display_id -> display_value
display_id.value
 change.display_id.value string

display_id -> valor
funções
 change.roles array of object

funções
roles.role.internal_name
 change.roles.role.internal_name string

funções -> função -> internal_name
roles.role.user_type
 change.roles.role.user_type string

funções -> função -> user_type
roles.role.name
 change.roles.role.name string

funções -> função -> nome
roles.role.id
 change.roles.role.id string

funções -> função -> id
roles.id
 change.roles.id string

funções –> id
roles.user.email_id
 change.roles.user.email_id string

funções –> usuário –> email_id
roles.user.is_technician
 change.roles.user.is_technician boolean

funções –> usuário –> is_technician
roles.user.sms_mail
 change.roles.user.sms_mail string

funções –> usuário –> sms_mail
roles.user.mobile
 change.roles.user.mobile string

funções -> usuário -> móvel
roles.user.last_name
 change.roles.user.last_name string

funções –> usuário –> last_name
roles.user.user_scope
 change.roles.user.user_scope string

funções –> usuário –> user_scope
roles.user.sms_mail_id
 change.roles.user.sms_mail_id string

funções –> usuário –> sms_mail_id
roles.user.phone
 change.roles.user.phone string

funções –> usuário –> telefone
roles.user.name
 change.roles.user.name string

funções -> usuário -> nome
roles.user.id
 change.roles.user.id string

funções –> usuário –> id
roles.user.photo_url
 change.roles.user.photo_url string

funções –> usuário –> photo_url
roles.user.is_vip_user
 change.roles.user.is_vip_user boolean

funções –> usuário –> is_vip_user
roles.user.department.site.deleted
 change.roles.user.department.site.deleted boolean

funções -> usuário -> departamento -> site -> excluído
roles.user.department.site.name
 change.roles.user.department.site.name string

funções -> usuário -> departamento -> site -> nome
roles.user.department.site.id
 change.roles.user.department.site.id string

funções -> usuário -> departamento -> site -> id
roles.user.department.name
 change.roles.user.department.name string

funções -> usuário -> departamento -> nome
roles.user.department.id
 change.roles.user.department.id string

funções -> usuário -> departamento -> id
roles.user.first_name
 change.roles.user.first_name string

funções –> usuário –> first_name
roles.user.job_title
 change.roles.user.job_title string

funções -> usuário ->job_title
descrição
 change.description string

descrição
title
 change.title string

title
change_owner.email_id
 change.change_owner.email_id string

change_owner -> email_id
change_owner.is_technical
 change.change_owner.is_technician boolean

change_owner -> is_technician
change_owner.sms_mail
 change.change_owner.sms_mail string

change_owner -> sms_mail
change_owner.mobile
 change.change_owner.mobile string

change_owner -> móvel
change_owner.last_name
 change.change_owner.last_name string

change_owner -> last_name
change_owner.user_scope
 change.change_owner.user_scope string

change_owner -> user_scope
change_owner.sms_mail_id
 change.change_owner.sms_mail_id string

change_owner -> sms_mail_id
change_owner.cost_per_hour
 change.change_owner.cost_per_hour string

change_owner -> cost_per_hour
change_owner.phone
 change.change_owner.phone string

change_owner -> telefone
change_owner.name
 change.change_owner.name string

change_owner -> nome
change_owner.id
 change.change_owner.id string

change_owner –> ID
change_owner.photo_url
 change.change_owner.photo_url string

change_owner -> photo_url
change_owner.is_vip_user
 change.change_owner.is_vip_user boolean

change_owner -> is_vip_user
change_owner.department
 change.change_owner.department string

change_owner -> departamento
change_owner.first_name
 change.change_owner.first_name string

change_owner -> first_name
change_owner.job_title
 change.change_owner.job_title string

change_owner -> job_title
urgency.name
 change.urgency.name string

urgência -> nome
urgency.id
 change.urgency.id string

urgência –> id
close_details.close_details_updated_on.display_value
 change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value
 change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> valor
close_details.close_details_description
 change.close_details.close_details_description string

close_details -> close_details_description
close_details.closure_code.name
 change.close_details.closure_code.name string

close_details -> closure_code -> nome
close_details.closure_code.id
 change.close_details.closure_code.id string

close_details -> closure_code -> id
close_details.close_details_updated_by.email_id
 change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technical
 change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail
 change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile
 change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> móvel
close_details.close_details_updated_by.last_name
 change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope
 change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id
 change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone
 change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> telefone
close_details.close_details_updated_by.name
 change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> nome
close_details.close_details_updated_by.id
 change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id
close_details.close_details_updated_by.photo_url
 change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user
 change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department
 change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.first_name
 change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title
 change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title
change_manager
 change.change_manager string

change_manager
is_freezed
 change.is_freezed boolean

is_freezed
retrospectiva
 change.retrospective boolean

retrospectiva
checklist.checklist_description
 change.checklist.checklist_description string

lista de verificação –> checklist_description
checklist.checklist_updated_on.display_value
 change.checklist.checklist_updated_on.display_value string

lista de verificação -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value
 change.checklist.checklist_updated_on.value string

lista de verificação -> checklist_updated_on -> valor
checklist.checklist_updated_by.email_id
 change.checklist.checklist_updated_by.email_id string

lista de verificação -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technical
 change.checklist.checklist_updated_by.is_technician boolean

lista de verificação -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail
 change.checklist.checklist_updated_by.sms_mail string

lista de verificação -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile
 change.checklist.checklist_updated_by.mobile string

lista de verificação -> checklist_updated_by -> móvel
checklist.checklist_updated_by.last_name
 change.checklist.checklist_updated_by.last_name string

lista de verificação -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope
 change.checklist.checklist_updated_by.user_scope string

lista de verificação -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id
 change.checklist.checklist_updated_by.sms_mail_id string

lista de verificação -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone
 change.checklist.checklist_updated_by.phone string

lista de verificação -> checklist_updated_by -> telefone
checklist.checklist_updated_by.name
 change.checklist.checklist_updated_by.name string

lista de verificação -> checklist_updated_by -> nome
checklist.checklist_updated_by.id
 change.checklist.checklist_updated_by.id string

lista de verificação -> checklist_updated_by -> id
checklist.checklist_updated_by.photo_url
 change.checklist.checklist_updated_by.photo_url string

lista de verificação -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user
 change.checklist.checklist_updated_by.is_vip_user boolean

lista de verificação -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department
 change.checklist.checklist_updated_by.department string

lista de verificação -> checklist_updated_by -> departamento
checklist.checklist_updated_by.first_name
 change.checklist.checklist_updated_by.first_name string

lista de verificação -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title
 change.checklist.checklist_updated_by.job_title string

lista de verificação -> checklist_updated_by -> job_title
services
 change.services array of object

services
services.inactive
 change.services.inactive boolean

serviços –> inativos
services.name
 change.services.name string

serviços –> nome
services.id
 change.services.id string

serviços –> id
services.sort_index
 change.services.sort_index integer

serviços –> sort_index
back_out_plan.back_out_plan_updated_by.email_id
 change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technical
 change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail
 change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile
 change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> móvel
back_out_plan.back_out_plan_updated_by.last_name
 change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope
 change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id
 change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone
 change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> telefone
back_out_plan.back_out_plan_updated_by.name
 change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> nome
back_out_plan.back_out_plan_updated_by.id
 change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id
back_out_plan.back_out_plan_updated_by.photo_url
 change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user
 change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department
 change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.first_name
 change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title
 change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value
 change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value
 change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description
 change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description
site.site
 change.site.deleted boolean

site –> excluído
site.name
 change.site.name string

site -> nome
site.id
 change.site.id string

site –> id
stage.internal_name
 change.stage.internal_name string

estágio -> internal_name
stage.stage_index
 change.stage.stage_index integer

estágio –> stage_index
stage.name
 change.stage.name string

stage -> nome
stage.id
 change.stage.id string

estágio –> id
completed_time.display_value
 change.completed_time.display_value string

completed_time -> display_value
completed_time.value
 change.completed_time.value string

completed_time -> valor
risk.name
 change.risk.name string

risco -> nome
risk.id
 change.risk.id string

risco –> id
category.deleted
 change.category.deleted boolean

categoria –> excluído
category.name
 change.category.name string

categoria -> nome
category.id
 change.category.id string

categoria –> id
notes_present
 change.notes_present boolean

notes_present

Criar Solicitação

ID da operação:
CreateRequest

Criar uma nova solicitação no SDP Cloud

Parâmetros

Nome Chave Obrigatório Tipo Description
Instância do Service Desk
 serviceDeskInstance True string

Selecione a instância do ServiceDesk Plus Cloud em que a chamada à API deve ser colocada
Assunto
 subject True string

Especificar assunto da solicitação
Modelo de solicitação
 name string

Especificar o nome do modelo de solicitação
Tipo de solicitação
 name string

Especificar tipo de solicitação
Solicitante
 name string

Fornecer o nome do solicitante
Situação
 name string

Especificar o status da solicitação
Endereço de email do técnico
 email_id string

Especificar endereço de email técnico
Site
 name string

Especificar site de solicitação
Grupo
 name string

Especificar grupo de solicitações
Description
 description string

Descrição da solicitação de tipo
Priority
 name string

Especificar prioridade de solicitação
Urgência
 name string

Especificar a urgência da solicitação
Impacto
 name string

Especificar o impacto da solicitação
Mode
 name string

Especificar o modo de solicitação
Categoria
 name string

Especificar categoria de solicitação
Subcategoria
 name string

Especificar subcategoria de solicitação
Item
 name string

Especificar item de solicitação
nome
 name string

Fornecer ativos a serem associados à solicitação
Campos adicionais
 udf_fields string

Especifique campos adicionais(por exemplo,{"udf_char1":"value","udf_char2":"value",..})

Retornos

Nome Caminho Tipo Description
assunto
 request.subject string

Assunto
project.display_id.display_value
 request.project.display_id.display_value string

projeto –> display_id –> display_value
project.display_id.value
 request.project.display_id.value string

project -> display_id -> value
project.project_code
 request.project.project_code object

projeto –> project_code
project.id
 request.project.id string

project –> id
project.title
 request.project.title string

project –> title
resolution.content
 request.resolution.content string

resolução –> conteúdo
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request -> solicitação -> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request -> solicitação -> assunto
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request –> solicitação –> id
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request -> comentários
mode.name
 request.mode.name string

mode -> name
mode.id
 request.mode.id string

mode –> id
ciclo de vida
 request.lifecycle object

ciclo de vida
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

ativos –> site
assets.name
 request.assets.name string

ativos -> nome
assets.id
 request.assets.id string

ativos –> id
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
id
 request.id string

solicitação –> id
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time -> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time -> valor
group.site
 request.group.site object

grupo –> site
group.deleted
 request.group.deleted boolean

grupo –> excluído
group.name
 request.group.name string

grupo -> nome
group.id
 request.group.id string

grupo –> id
requester.email_id
 request.requester.email_id string

solicitante –> email_id
requester.is_technician
 request.requester.is_technician boolean

solicitante –> is_technician
requester.sms_mail
 request.requester.sms_mail string

solicitante –> sms_mail
requester.mobile
 request.requester.mobile string

solicitante –> móvel
requester.last_name
 request.requester.last_name string

solicitante –> last_name
requester.user_scope
 request.requester.user_scope string

solicitante –> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

solicitante –> sms_mail_id
requester.phone
 request.requester.phone string

solicitante –> telefone
requester.name
 request.requester.name string

requester -> nome
requester.id
 request.requester.id string

requester –> id
requester.photo_url
 request.requester.photo_url string

solicitante –> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

solicitante –> is_vip_user
requester.department
 request.requester.department object

requester –> departamento
requester.first_name
 request.requester.first_name string

solicitante –> first_name
requester.job_title
 request.requester.job_title string

solicitante –> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time -> display_value
created_time.value
 request.created_time.value string

created_time -> valor
item.name
 request.item.name string

item -> nome
item.id
 request.item.id string

item –> id
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

level -> name
level.id
 request.level.id string

level -> id
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impacto -> nome
impact.id
 request.impact.id string

impacto –> id
service_category.inativo
 request.service_category.inactive boolean

service_category –> inativo
service_category.name
 request.service_category.name string

service_category -> nome
service_category.id
 request.service_category.id string

service_category –> ID
service_category.sort_index
 request.service_category.sort_index integer

service_category -> sort_index
sla.name
 request.sla.name string

sla -> nome
sla.id
 request.sla.id string

sla –> id
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

prioridade -> cor
priority.name
 request.priority.name string

prioridade -> nome
priority.id
 request.priority.id string

prioridade –> id
created_by.email_id
 request.created_by.email_id string

created_by -> email_id
created_by.is_technical
 request.created_by.is_technician boolean

created_by -> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by -> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by -> móvel
created_by.last_name
 request.created_by.last_name string

created_by -> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by -> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by -> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by -> telefone
created_by.name
 request.created_by.name string

created_by -> nome
created_by.id
 request.created_by.id string

created_by –> ID
created_by.photo_url
 request.created_by.photo_url string

created_by -> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by -> is_vip_user
created_by.department
 request.created_by.department object

created_by -> departamento
created_by.first_name
 request.created_by.first_name string

created_by -> first_name
created_by.job_title
 request.created_by.job_title string

created_by -> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time -> valor
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time -> valor
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time -> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time -> valor
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

subcategoria -> nome
subcategory.id
 request.subcategory.id string

subcategoria –> id
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status –> in_progress
status.internal_name
 request.status.internal_name string

status –> internal_name
status.stop_timer
 request.status.stop_timer boolean

status –> stop_timer
status.color
 request.status.color string

status -> cor
status.name
 request.status.name string

status -> nome
status.id
 request.status.id string

status –> id
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time -> valor
template.name
 request.template.name string

template -> name
template.id
 request.template.id string

template –> id
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type -> nome
request_type.id
 request.request_type.id string

request_type –> ID
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
descrição
 request.description string

descrição
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

urgência -> nome
urgency.id
 request.urgency.id string

urgência –> id
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids –> ID
departamento
 request.department object

departamento
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

técnico –> email_id
technician.is_technician
 request.technician.is_technician boolean

técnico –> is_technician
technician.sms_mail
 request.technician.sms_mail string

técnico -> sms_mail
technical.mobile
 request.technician.mobile string

técnico –> móvel
technician.last_name
 request.technician.last_name string

técnico -> last_name
technician.user_scope
 request.technician.user_scope string

técnico –> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

técnico –> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

técnico –> cost_per_hour
technical.phone
 request.technician.phone string

técnico –> telefone
technician.name
 request.technician.name string

técnico -> nome
technician.id
 request.technician.id string

técnico –> id
technician.photo_url
 request.technician.photo_url string

técnico –> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

técnico -> is_vip_user
technician.department.id
 request.technician.department.id string

técnico -> departamento -> id
technician.first_name
 request.technician.first_name string

técnico -> first_name
technician.job_title
 request.technician.job_title string

técnico –> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time -> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time -> valor
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

site –> excluído
site.name
 request.site.name string

site -> nome
site.id
 request.site.id string

site –> id
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

categoria –> excluído
category.name
 request.category.name string

categoria -> nome
category.id
 request.category.id string

categoria –> id
manutenção
 request.maintenance object

manutenção

Solicitação de Atualização

ID da operação:
UpdateRequest

Atualizar uma solicitação existente

Parâmetros

Nome Chave Obrigatório Tipo Description
Instância do Service Desk
 serviceDeskInstance True string

Selecione a instância do ServiceDesk Plus Cloud em que a chamada à API deve ser colocada
ID da solicitação
 id True string

Especificar a ID da solicitação
Assunto
 subject string

Especificar assunto da solicitação
Modelo de solicitação
 name string

Especificar o nome do modelo de solicitação
Tipo de solicitação
 name string

Especificar tipo de solicitação
Solicitante
 name string

Fornecer o nome do solicitante
Situação
 name string

Especificar o status da solicitação
Endereço de email do técnico
 email_id string

Especificar endereço de email técnico
Site
 name string

Especificar site de solicitação
Grupo
 name string

Especificar grupo de solicitações
Description
 description string

Descrição da solicitação de tipo
Priority
 name string

Especificar prioridade de solicitação
Urgência
 name string

Especificar a urgência da solicitação
Impacto
 name string

Especificar o impacto da solicitação
Mode
 name string

Especificar o modo de solicitação
Categoria
 name string

Especificar categoria de solicitação
Subcategoria
 name string

Especificar subcategoria de solicitação
Item
 name string

Especificar item de solicitação
nome
 name string

Fornecer ativos a serem associados à solicitação
Campos adicionais
 udf_fields string

Especifique campos adicionais(por exemplo,{"udf_char1":"value","udf_char2":"value",..})

Retornos

Nome Caminho Tipo Description
assunto
 request.subject string

Assunto
project.display_id.display_value
 request.project.display_id.display_value string

projeto –> display_id –> display_value
project.display_id.value
 request.project.display_id.value string

project -> display_id -> value
project.project_code
 request.project.project_code object

projeto –> project_code
project.id
 request.project.id string

project –> id
project.title
 request.project.title string

project –> title
resolution.content
 request.resolution.content string

resolução –> conteúdo
linked_to_request.request.display_id
 request.linked_to_request.request.display_id integer

linked_to_request -> solicitação -> display_id
linked_to_request.request.subject
 request.linked_to_request.request.subject string

linked_to_request -> solicitação -> assunto
linked_to_request.request.id
 request.linked_to_request.request.id string

linked_to_request –> solicitação –> id
linked_to_request.comments
 request.linked_to_request.comments string

linked_to_request -> comentários
mode.name
 request.mode.name string

mode -> name
mode.id
 request.mode.id string

mode –> id
ciclo de vida
 request.lifecycle object

ciclo de vida
is_read
 request.is_read boolean

is_read
assets
 request.assets array of object

assets
assets.site
 request.assets.site object

ativos –> site
assets.name
 request.assets.name string

ativos -> nome
assets.id
 request.assets.id string

ativos –> id
cancellation_requested
 request.cancellation_requested boolean

cancellation_requested
is_trashed
 request.is_trashed boolean

is_trashed
has_change_initiated_request
 request.has_change_initiated_request boolean

has_change_initiated_request
id
 request.id string

solicitação –> id
assigned_time.display_value
 request.assigned_time.display_value string

assigned_time -> display_value
assigned_time.value
 request.assigned_time.value string

assigned_time -> valor
group.site
 request.group.site object

grupo –> site
group.deleted
 request.group.deleted boolean

grupo –> excluído
group.name
 request.group.name string

grupo -> nome
group.id
 request.group.id string

grupo –> id
requester.email_id
 request.requester.email_id string

solicitante –> email_id
requester.is_technician
 request.requester.is_technician boolean

solicitante –> is_technician
requester.sms_mail
 request.requester.sms_mail string

solicitante –> sms_mail
requester.mobile
 request.requester.mobile string

solicitante –> móvel
requester.last_name
 request.requester.last_name string

solicitante –> last_name
requester.user_scope
 request.requester.user_scope string

solicitante –> user_scope
requester.sms_mail_id
 request.requester.sms_mail_id string

solicitante –> sms_mail_id
requester.phone
 request.requester.phone string

solicitante –> telefone
requester.name
 request.requester.name string

requester -> nome
requester.id
 request.requester.id string

requester –> id
requester.photo_url
 request.requester.photo_url string

solicitante –> photo_url
requester.is_vip_user
 request.requester.is_vip_user boolean

solicitante –> is_vip_user
requester.department
 request.requester.department object

requester –> departamento
requester.first_name
 request.requester.first_name string

solicitante –> first_name
requester.job_title
 request.requester.job_title string

solicitante –> job_title
email_to
 request.email_to array of

email_to
created_time.display_value
 request.created_time.display_value string

created_time -> display_value
created_time.value
 request.created_time.value string

created_time -> valor
item.name
 request.item.name string

item -> nome
item.id
 request.item.id string

item –> id
cancel_flag_comments
 request.cancel_flag_comments object

cancel_flag_comments
level.name
 request.level.name string

level -> name
level.id
 request.level.id string

level -> id
approval_status
 request.approval_status object

approval_status
impact.name
 request.impact.name string

impacto -> nome
impact.id
 request.impact.id string

impacto –> id
service_category.inativo
 request.service_category.inactive boolean

service_category –> inativo
service_category.name
 request.service_category.name string

service_category -> nome
service_category.id
 request.service_category.id string

service_category –> ID
service_category.sort_index
 request.service_category.sort_index integer

service_category -> sort_index
sla.name
 request.sla.name string

sla -> nome
sla.id
 request.sla.id string

sla –> id
resolved_time
 request.resolved_time object

resolved_time
priority.color
 request.priority.color string

prioridade -> cor
priority.name
 request.priority.name string

prioridade -> nome
priority.id
 request.priority.id string

prioridade –> id
created_by.email_id
 request.created_by.email_id string

created_by -> email_id
created_by.is_technical
 request.created_by.is_technician boolean

created_by -> is_technician
created_by.sms_mail
 request.created_by.sms_mail string

created_by -> sms_mail
created_by.mobile
 request.created_by.mobile string

created_by -> móvel
created_by.last_name
 request.created_by.last_name string

created_by -> last_name
created_by.user_scope
 request.created_by.user_scope string

created_by -> user_scope
created_by.sms_mail_id
 request.created_by.sms_mail_id string

created_by -> sms_mail_id
created_by.phone
 request.created_by.phone string

created_by -> telefone
created_by.name
 request.created_by.name string

created_by -> nome
created_by.id
 request.created_by.id string

created_by –> ID
created_by.photo_url
 request.created_by.photo_url string

created_by -> photo_url
created_by.is_vip_user
 request.created_by.is_vip_user boolean

created_by -> is_vip_user
created_by.department
 request.created_by.department object

created_by -> departamento
created_by.first_name
 request.created_by.first_name string

created_by -> first_name
created_by.job_title
 request.created_by.job_title string

created_by -> job_title
scheduled_end_time.display_value
 request.scheduled_end_time.display_value string

scheduled_end_time -> display_value
scheduled_end_time.value
 request.scheduled_end_time.value string

scheduled_end_time -> valor
first_response_due_by_time.display_value
 request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value
first_response_due_by_time.value
 request.first_response_due_by_time.value string

first_response_due_by_time -> valor
is_escalated
 request.is_escalated boolean

is_escalated
last_updated_time.display_value
 request.last_updated_time.display_value string

last_updated_time -> display_value
last_updated_time.value
 request.last_updated_time.value string

last_updated_time -> valor
has_notes
 request.has_notes boolean

has_notes
impact_details
 request.impact_details string

impact_details
subcategory.name
 request.subcategory.name string

subcategoria -> nome
subcategory.id
 request.subcategory.id string

subcategoria –> id
deleted_time
 request.deleted_time object

deleted_time
email_cc
 request.email_cc array of string

email_cc
onhold_scheduler
 request.onhold_scheduler object

onhold_scheduler
status.in_progress
 request.status.in_progress boolean

status –> in_progress
status.internal_name
 request.status.internal_name string

status –> internal_name
status.stop_timer
 request.status.stop_timer boolean

status –> stop_timer
status.color
 request.status.color string

status -> cor
status.name
 request.status.name string

status -> nome
status.id
 request.status.id string

status –> id
scheduled_start_time.display_value
 request.scheduled_start_time.display_value string

scheduled_start_time -> display_value
scheduled_start_time.value
 request.scheduled_start_time.value string

scheduled_start_time -> valor
template.name
 request.template.name string

template -> name
template.id
 request.template.id string

template –> id
email_ids_to_notify
 request.email_ids_to_notify array of string

email_ids_to_notify
attachments
 request.attachments array of

attachments
request_type.name
 request.request_type.name string

request_type -> nome
request_type.id
 request.request_type.id string

request_type –> ID
completed_by_denial
 request.completed_by_denial boolean

completed_by_denial
display_id
 request.display_id string

display_id
time_elapsed
 request.time_elapsed string

time_elapsed
notification_status
 request.notification_status object

notification_status
descrição
 request.description string

descrição
responded_time
 request.responded_time string

responded_time
is_service_request
 request.is_service_request boolean

is_service_request
deleted_assets
 request.deleted_assets array of

deleted_assets
urgency.name
 request.urgency.name string

urgência -> nome
urgency.id
 request.urgency.id string

urgência –> id
has_request_initiated_change
 request.has_request_initiated_change boolean

has_request_initiated_change
request_template_task_ids
 request.request_template_task_ids array of object

request_template_task_ids
request_template_task_ids.id
 request.request_template_task_ids.id string

request_template_task_ids –> ID
departamento
 request.department object

departamento
is_reopened
 request.is_reopened boolean

is_reopened
has_draft
 request.has_draft boolean

has_draft
has_attachments
 request.has_attachments boolean

has_attachments
has_linked_requests
 request.has_linked_requests boolean

has_linked_requests
is_overdue
 request.is_overdue boolean

is_overdue
technician.email_id
 request.technician.email_id string

técnico –> email_id
technician.is_technician
 request.technician.is_technician boolean

técnico –> is_technician
technician.sms_mail
 request.technician.sms_mail string

técnico -> sms_mail
technical.mobile
 request.technician.mobile string

técnico –> móvel
technician.last_name
 request.technician.last_name string

técnico -> last_name
technician.user_scope
 request.technician.user_scope string

técnico –> user_scope
technician.sms_mail_id
 request.technician.sms_mail_id string

técnico –> sms_mail_id
technician.cost_per_hour
 request.technician.cost_per_hour string

técnico –> cost_per_hour
technical.phone
 request.technician.phone string

técnico –> telefone
technician.name
 request.technician.name string

técnico -> nome
technician.id
 request.technician.id string

técnico –> id
technician.photo_url
 request.technician.photo_url string

técnico –> photo_url
technician.is_vip_user
 request.technician.is_vip_user boolean

técnico -> is_vip_user
technician.department.id
 request.technician.department.id string

técnico -> departamento -> id
technician.first_name
 request.technician.first_name string

técnico -> first_name
technician.job_title
 request.technician.job_title string

técnico –> job_title
has_problem
 request.has_problem boolean

has_problem
due_by_time.display_value
 request.due_by_time.display_value string

due_by_time -> display_value
due_by_time.value
 request.due_by_time.value string

due_by_time -> valor
is_fcr
 request.is_fcr boolean

is_fcr
has_project
 request.has_project boolean

has_project
site.deleted
 request.site.deleted boolean

site –> excluído
site.name
 request.site.name string

site -> nome
site.id
 request.site.id string

site –> id
is_first_response_overdue
 request.is_first_response_overdue boolean

is_first_response_overdue
completed_time
 request.completed_time object

completed_time
unreplied_count
 request.unreplied_count integer

unreplied_count
email_bcc
 request.email_bcc array of

email_bcc
category.deleted
 request.category.deleted boolean

categoria –> excluído
category.name
 request.category.name string

categoria -> nome
category.id
 request.category.id string

categoria –> id
manutenção
 request.maintenance object

manutenção