ServiceDesk Plus Cloud (Pré-visualização)

O ManageEngine ServiceDesk Plus Cloud é um help desk abrangente e compatível com ITIL com recursos integrados de gerenciamento de ativos e projetos.

Este conector está disponível nos seguintes produtos e regiões:

Serviço	Class	Regiões
Estúdio Copiloto	Premium	Todas as regiões do Power Automatic , exceto as seguintes: - Governo dos EUA (CCG) - Governo dos EUA (GCC High) - China Cloud operado pela 21Vianet - Departamento de Defesa dos EUA (DoD)
Aplicações Lógicas	Standard	Todas as regiões do Logic Apps , exceto as seguintes: - Regiões do Azure Government - Regiões do Azure China - Departamento de Defesa dos EUA (DoD)
Aplicações Power	Premium	Todas as regiões do Power Apps , exceto as seguintes: - Governo dos EUA (CCG) - Governo dos EUA (GCC High) - China Cloud operado pela 21Vianet - Departamento de Defesa dos EUA (DoD)
Automatize o poder	Premium	Todas as regiões do Power Automatic , exceto as seguintes: - Governo dos EUA (CCG) - Governo dos EUA (GCC High) - China Cloud operado pela 21Vianet - Departamento de Defesa dos EUA (DoD)

Contato
Nome	Suporte na nuvem do ServiceDesk Plus
URL	https://www.manageengine.com/products/service-desk/support.html
Email	sdp-ondemand-support@manageengine.com

Metadados do conector
Editora	ManageEngine (Uma divisão da Zoho Corporation)
Sítio Web	https://www.manageengine.com/products/service-desk/cloud/
Política de privacidade	https://www.manageengine.com/privacy.html
Categorias	Colaboração; Produtividade

A criar uma ligação

O conector suporta os seguintes tipos de autenticação:


Predefinição	Parâmetros para criar conexão.	Todas as regiões	Não compartilhável

Padrão

Aplicável: Todas as regiões

Parâmetros para criar conexão.

Esta conexão não é compartilhável. Se o aplicativo avançado for compartilhado com outro usuário, outro usuário será solicitado a criar uma nova conexão explicitamente.

Nome	Tipo	Description	Obrigatório
Selecione a região.	cadeia (de caracteres)	Selecione o domínio.	Verdade

Limites de Limitação

Name	Chamadas	Período de Renovação
Chamadas de API por conexão	100	60 segundos

Ações

Alterar atualização	Atualizar uma alteração existente
Criar alteração	Criar nova alteração no SDP Cloud
Criar Pedido	Criar nova solicitação no SDP Cloud
Pedido de atualização	Atualizar uma solicitação existente

Alterar atualização

ID da Operação:: UpdateChange

Atualizar uma alteração existente

Parâmetros

Name	Chave	Necessário	Tipo	Description
Instância do Service Desk	serviceDeskInstance	True	string	Selecione a instância do ServiceDesk Plus Cloud onde a chamada de API deve ser feita
ID de alteração	id	True	string	Especificar ID de alteração
Title	title		string	Especificar título da alteração
Comentário de status	comment		string	Especificar comentário de status de alteração
Alterar modelo	name		string	Especificar o nome do modelo de alteração
Solicitante de alteração	name		string	Especificar o nome do solicitante de alteração
Site	name		string	Especificar site para a alteração
Grupo	name		string	Especificar grupo para a alteração
Description	description		string	Descrição da alteração de tipo
Alterar endereço de e-mail do proprietário	email_id		string	Digite o endereço de e-mail do proprietário da alteração
Alterar Tipo	name		string	Especificar tipo de alteração
Priority	name		string	Especificar prioridade de alteração
Urgência	name		string	Especificar a urgência da alteração
Impacto	name		string	Especificar o impacto da alteração
Risco de Mudança	name		string	Especificar o risco de alteração
Motivo da mudança	name		string	Especificar o motivo para iniciar a alteração
Categoria	name		string	Especificar categoria de alteração para a alteração
Sub Categoria	name		string	Especificar subcategoria de alteração para uma alteração
Item	name		string	Especificar item de alteração
nome	name		string	Fornecer ativos a serem associados à alteração
Campos Adicionais	udf_fields		string	Especifique campos adicionais (por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluções

Name	Caminho	Tipo	Description
status_code	response_status.status_code	integer	status_code
estado	response_status.status	string	estado
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> valor
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> móvel
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> telefone
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> nome
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.nome_primeiro	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Emergência	change.emergency	boolean	Emergência
change_type.color	change.change_type.color	string	change_type -> cor
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> nome
change_type.id	change.change_type.id	string	change_type -> id
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	ativos -> site
assets.name	change.assets.name	string	ativos -> nome
assets.id	change.assets.id	string	Ativos -> ID
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> id
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> status -> nome
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> status -> id
rel.lançamentos	change.rel.releases	object	rel -> lançamentos
id	change.id	string	alterar -> id
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.móvel	change.change_requester.mobile	string	change_requester -> móvel
change_requester.sobrenome_nome	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.telefone	change.change_requester.phone	string	change_requester -> telefone
change_requester.name	change.change_requester.name	string	change_requester -> nome
change_requester.id	change.change_requester.id	string	change_requester -> id
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_usuário	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.departamento	change.change_requester.department	string	change_requester -> departamento
change_requester.nome_próprio	change.change_requester.first_name	string	change_requester -> first_name
change_requester.título_do_trabalho	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	grupo -> site
grupo.suprimido	change.group.deleted	boolean	grupo -> suprimido
group.name	change.group.name	string	grupo -> nome
group.id	change.group.id	string	Grupo -> ID
created_time.display_valor	change.created_time.display_value	string	created_time -> display_value
created_time.valor	change.created_time.value	string	created_time -> valor
item.name	change.item.name	string	item -> nome
item.id	change.item.id	string	item -> id
fluxo de trabalho.validado	change.workflow.validated	boolean	fluxo de trabalho -> validado
workflow.name	change.workflow.name	string	fluxo de trabalho -> nome
workflow.id	change.workflow.id	string	fluxo de trabalho -> id
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impacto -> nome
impact.id	change.impact.id	string	impacto -> id
release_details.release_atual_start	change.release_details.release_actual_start	object	release_details -> release_atual_start
release_details.release_atual_end	change.release_details.release_actual_end	object	release_details -> release_atual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> valor
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> valor
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> móvel
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> telefone
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> nome
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> ID
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.nome_do_primeiro	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	prioridade -> cor
priority.name	change.priority.name	string	prioridade -> nome
priority.id	change.priority.id	string	prioridade -> id
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.valor	change.scheduled_end_time.value	string	scheduled_end_time -> valor
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_atual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> telemóvel
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> telefone
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> nome
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> ID
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.nome_primeiro	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_detalhes_descrição	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> valor
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_atual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_atual_start
reason_for_change.nome	change.reason_for_change.name	string	reason_for_change -> nome
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> ID
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> valor
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> telemóvel
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> telefone
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> nome
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> ID
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.nome_do_primeiro	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.descrição_detalhes_do_impacto	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	subcategoria -> nome
subcategory.id	change.subcategory.id	string	Subcategoria -> ID
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	Status -> internal_name
status.stage.id	change.status.stage.id	string	Status -> Estágio -> ID
status.name	change.status.name	string	status -> nome
status.id	change.status.id	string	Status -> ID
scheduled_start_time.valor_de_exibição	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.valor	change.scheduled_start_time.value	string	scheduled_start_time -> valor
template.inativo	change.template.inactive	boolean	modelo -> inativo
template.name	change.template.name	string	modelo -> nome
template.id	change.template.id	string	Modelo -> ID
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.valor	change.display_id.value	string	display_id -> valor
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	funções -> papel -> internal_name
roles.role.user_type	change.roles.role.user_type	string	Papéis -> Papel -> user_type
roles.role.name	change.roles.role.name	string	funções -> função -> nome
roles.role.id	change.roles.role.id	string	funções -> função -> id
roles.id	change.roles.id	string	funções -> id
roles.user.email_id	change.roles.user.email_id	string	funções -> usuário -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	funções -> usuário -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	funções -> usuário -> sms_mail
funções.usuário.móvel	change.roles.user.mobile	string	funções -> usuário -> móvel
roles.user.last_name	change.roles.user.last_name	string	funções -> usuário -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	funções -> usuário -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	funções -> usuário -> sms_mail_id
funções.usuário.telefone	change.roles.user.phone	string	funções -> usuário -> telefone
roles.user.name	change.roles.user.name	string	funções -> usuário -> nome
roles.user.id	change.roles.user.id	string	funções -> usuário -> id
roles.user.photo_url	change.roles.user.photo_url	string	funções -> usuário -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	funções -> usuário -> is_vip_user
funções.usuário.departamento.site.excluído	change.roles.user.department.site.deleted	boolean	funções -> usuário -> departamento -> site -> excluído
roles.user.department.site.name	change.roles.user.department.site.name	string	funções -> usuário -> departamento - site ->> nome
roles.user.department.site.id	change.roles.user.department.site.id	string	funções -> usuário -> departamento - site ->> id
roles.user.department.name	change.roles.user.department.name	string	funções -> usuário -> departamento -> nome
roles.user.department.id	change.roles.user.department.id	string	Funções -> Usuário -> Departamento -> ID
roles.user.first_name	change.roles.user.first_name	string	funções -> usuário -> first_name
roles.user.job_title	change.roles.user.job_title	string	funções -> usuário ->job_title
descrição	change.description	string	descrição
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.móvel	change.change_owner.mobile	string	change_owner -> móvel
change_owner.sobrenome_nome	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.custo_por_hora	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.telefone	change.change_owner.phone	string	change_owner -> telefone
change_owner.nome	change.change_owner.name	string	change_owner -> nome
change_owner.id	change.change_owner.id	string	change_owner -> ID
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_usuário	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.departamento	change.change_owner.department	string	change_owner -> departamento
change_owner.nome_próprio	change.change_owner.first_name	string	change_owner -> first_name
change_owner.título_do_trabalho	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	urgência -> nome
urgency.id	change.urgency.id	string	Urgência -> ID
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> valor
close_details.close_detalhes_descrição	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.código_de_encerramento.nome	change.close_details.closure_code.name	string	close_details -> closure_code -> nome
close_details.código_de_encerramento.id	change.close_details.closure_code.id	string	close_details -> closure_code -> id
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> telemóvel
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> telefone
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> nome
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> ID
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.nome_primeiro	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
retrospetiva	change.retrospective	boolean	retrospetiva
checklist.checklist_description	change.checklist.checklist_description	string	Lista de verificação -> checklist_description
checklist.checklist_updated_on.valor_de_exibição	change.checklist.checklist_updated_on.display_value	string	Lista de verificação -> checklist_updated_on -> display_value
checklist.checklist_updated_on.valor	change.checklist.checklist_updated_on.value	string	lista de verificação -> checklist_updated_on -> valor
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	Lista de verificação -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	Lista de verificação -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	Lista de verificação -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.móvel	change.checklist.checklist_updated_by.mobile	string	Lista de verificação -> checklist_updated_by -> Mobile
checklist.checklist_updated_by.sobrenome_nome	change.checklist.checklist_updated_by.last_name	string	Lista de verificação -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	Lista de verificação -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	Lista de verificação -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.telefone	change.checklist.checklist_updated_by.phone	string	Lista de verificação -> checklist_updated_by -> Telefone
checklist.checklist_updated_by.nome	change.checklist.checklist_updated_by.name	string	lista de verificação -> checklist_updated_by -> nome
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	Lista de verificação -> checklist_updated_by -> ID
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	Lista de verificação -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_usuário	change.checklist.checklist_updated_by.is_vip_user	boolean	Lista de verificação -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.departamento	change.checklist.checklist_updated_by.department	string	lista de verificação -> checklist_updated_by -> departamento
checklist.checklist_updated_by.nome_próprio	change.checklist.checklist_updated_by.first_name	string	Lista de verificação -> checklist_updated_by -> first_name
checklist.checklist_updated_by.título_do_trabalho	change.checklist.checklist_updated_by.job_title	string	Lista de verificação -> checklist_updated_by -> job_title
services	change.services	array of object	services
serviços.inativo	change.services.inactive	boolean	Serviços -> Inativos
services.name	change.services.name	string	serviços -> nome
services.id	change.services.id	string	Serviços -> ID
services.sort_index	change.services.sort_index	integer	serviços -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> móvel
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> telefone
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> nome
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> ID
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.nome_primeiro	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> excluído
site.name	change.site.name	string	site -> nome
site.id	change.site.id	string	site -> id
stage.internal_name	change.stage.internal_name	string	Palco -> internal_name
stage.stage_index	change.stage.stage_index	integer	Palco -> stage_index
stage.name	change.stage.name	string	Palco -> Nome
stage.id	change.stage.id	string	Estágio -> ID
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.valor	change.completed_time.value	string	completed_time -> valor
risk.name	change.risk.name	string	risco -> nome
risk.id	change.risk.id	string	Risco -> ID
categoria.suprimido	change.category.deleted	boolean	categoria -> suprimida
category.name	change.category.name	string	categoria -> nome
category.id	change.category.id	string	Categoria -> ID
notes_present	change.notes_present	boolean	notes_present

Criar alteração

ID da Operação:: CreateChange

Criar nova alteração no SDP Cloud

Parâmetros

Name	Chave	Necessário	Tipo	Description
Instância do Service Desk	serviceDeskInstance	True	string	Selecione a instância do ServiceDesk Plus Cloud onde a chamada de API deve ser feita
Title	title	True	string	Especificar título da alteração
Comentário de status	comment		string	Especificar comentário de status de alteração
Alterar modelo	name		string	Especificar o nome do modelo de alteração
Solicitante de alteração	name		string	Especificar o nome do solicitante de alteração
Site	name		string	Especificar site para a alteração
Grupo	name		string	Especificar grupo para a alteração
Description	description		string	Descrição da alteração de tipo
Alterar endereço de e-mail do proprietário	email_id		string	Digite o endereço de e-mail do proprietário da alteração
Alterar Tipo	name		string	Especificar tipo de alteração
Priority	name		string	Especificar prioridade de alteração
Urgência	name		string	Especificar a urgência da alteração
Impacto	name		string	Especificar o impacto da alteração
Risco de Mudança	name		string	Especificar o risco de alteração
Motivo da mudança	name		string	Especificar o motivo para iniciar a alteração
Categoria	name		string	Especificar categoria de alteração para a alteração
Sub Categoria	name		string	Especificar subcategoria de alteração para uma alteração
Item	name		string	Especificar item de alteração
nome	name		string	Fornecer ativos a serem associados à alteração
Campos Adicionais	udf_fields		string	Especifique campos adicionais (por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluções

Name	Caminho	Tipo	Description
status_code	response_status.status_code	integer	status_code
estado	response_status.status	string	estado
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> valor
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> móvel
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> telefone
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> nome
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> id
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departamento
roll_out_plan.roll_out_plan_updated_by.nome_primeiro	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Emergência	change.emergency	boolean	Emergência
change_type.color	change.change_type.color	string	change_type -> cor
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> nome
change_type.id	change.change_type.id	string	change_type -> id
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	ativos -> site
assets.name	change.assets.name	string	ativos -> nome
assets.id	change.assets.id	string	Ativos -> ID
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> id
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> status -> nome
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> status -> id
rel.lançamentos	change.rel.releases	object	rel -> lançamentos
id	change.id	string	alterar -> id
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.móvel	change.change_requester.mobile	string	change_requester -> móvel
change_requester.sobrenome_nome	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.telefone	change.change_requester.phone	string	change_requester -> telefone
change_requester.name	change.change_requester.name	string	change_requester -> nome
change_requester.id	change.change_requester.id	string	change_requester -> id
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_usuário	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.departamento	change.change_requester.department	string	change_requester -> departamento
change_requester.nome_próprio	change.change_requester.first_name	string	change_requester -> first_name
change_requester.título_do_trabalho	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	grupo -> site
grupo.suprimido	change.group.deleted	boolean	grupo -> suprimido
group.name	change.group.name	string	grupo -> nome
group.id	change.group.id	string	Grupo -> ID
created_time.display_valor	change.created_time.display_value	string	created_time -> display_value
created_time.valor	change.created_time.value	string	created_time -> valor
item.name	change.item.name	string	item -> nome
item.id	change.item.id	string	item -> id
fluxo de trabalho.validado	change.workflow.validated	boolean	fluxo de trabalho -> validado
workflow.name	change.workflow.name	string	fluxo de trabalho -> nome
workflow.id	change.workflow.id	string	fluxo de trabalho -> id
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impacto -> nome
impact.id	change.impact.id	string	impacto -> id
release_details.release_atual_start	change.release_details.release_actual_start	object	release_details -> release_atual_start
release_details.release_atual_end	change.release_details.release_actual_end	object	release_details -> release_atual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> valor
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> valor
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> valor
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> móvel
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> telefone
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> nome
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> ID
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departamento
release_details.release_details_updated_by.nome_do_primeiro	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	prioridade -> cor
priority.name	change.priority.name	string	prioridade -> nome
priority.id	change.priority.id	string	prioridade -> id
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.valor	change.scheduled_end_time.value	string	scheduled_end_time -> valor
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_atual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> telemóvel
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> telefone
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> nome
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> ID
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departamento
uat_details.uat_details_updated_by.nome_primeiro	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_detalhes_descrição	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> valor
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_atual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_atual_start
reason_for_change.nome	change.reason_for_change.name	string	reason_for_change -> nome
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> ID
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> valor
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> telemóvel
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> telefone
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> nome
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> ID
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departamento
impact_details.impact_details_updated_by.nome_do_primeiro	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.descrição_detalhes_do_impacto	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	subcategoria -> nome
subcategory.id	change.subcategory.id	string	Subcategoria -> ID
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	Status -> internal_name
status.stage.id	change.status.stage.id	string	Status -> Estágio -> ID
status.name	change.status.name	string	status -> nome
status.id	change.status.id	string	Status -> ID
scheduled_start_time.valor_de_exibição	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.valor	change.scheduled_start_time.value	string	scheduled_start_time -> valor
template.inativo	change.template.inactive	boolean	modelo -> inativo
template.name	change.template.name	string	modelo -> nome
template.id	change.template.id	string	Modelo -> ID
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.valor	change.display_id.value	string	display_id -> valor
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	funções -> papel -> internal_name
roles.role.user_type	change.roles.role.user_type	string	Papéis -> Papel -> user_type
roles.role.name	change.roles.role.name	string	funções -> função -> nome
roles.role.id	change.roles.role.id	string	funções -> função -> id
roles.id	change.roles.id	string	funções -> id
roles.user.email_id	change.roles.user.email_id	string	funções -> usuário -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	funções -> usuário -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	funções -> usuário -> sms_mail
funções.usuário.móvel	change.roles.user.mobile	string	funções -> usuário -> móvel
roles.user.last_name	change.roles.user.last_name	string	funções -> usuário -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	funções -> usuário -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	funções -> usuário -> sms_mail_id
funções.usuário.telefone	change.roles.user.phone	string	funções -> usuário -> telefone
roles.user.name	change.roles.user.name	string	funções -> usuário -> nome
roles.user.id	change.roles.user.id	string	funções -> usuário -> id
roles.user.photo_url	change.roles.user.photo_url	string	funções -> usuário -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	funções -> usuário -> is_vip_user
funções.usuário.departamento.site.excluído	change.roles.user.department.site.deleted	boolean	funções -> usuário -> departamento -> site -> excluído
roles.user.department.site.name	change.roles.user.department.site.name	string	funções -> usuário -> departamento - site ->> nome
roles.user.department.site.id	change.roles.user.department.site.id	string	funções -> usuário -> departamento - site ->> id
roles.user.department.name	change.roles.user.department.name	string	funções -> usuário -> departamento -> nome
roles.user.department.id	change.roles.user.department.id	string	Funções -> Usuário -> Departamento -> ID
roles.user.first_name	change.roles.user.first_name	string	funções -> usuário -> first_name
roles.user.job_title	change.roles.user.job_title	string	funções -> usuário ->job_title
descrição	change.description	string	descrição
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.móvel	change.change_owner.mobile	string	change_owner -> móvel
change_owner.sobrenome_nome	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.custo_por_hora	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.telefone	change.change_owner.phone	string	change_owner -> telefone
change_owner.nome	change.change_owner.name	string	change_owner -> nome
change_owner.id	change.change_owner.id	string	change_owner -> ID
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_usuário	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.departamento	change.change_owner.department	string	change_owner -> departamento
change_owner.nome_próprio	change.change_owner.first_name	string	change_owner -> first_name
change_owner.título_do_trabalho	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	urgência -> nome
urgency.id	change.urgency.id	string	Urgência -> ID
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> valor
close_details.close_detalhes_descrição	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.código_de_encerramento.nome	change.close_details.closure_code.name	string	close_details -> closure_code -> nome
close_details.código_de_encerramento.id	change.close_details.closure_code.id	string	close_details -> closure_code -> id
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> telemóvel
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> telefone
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> nome
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> ID
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departamento
close_details.close_details_updated_by.nome_primeiro	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
retrospetiva	change.retrospective	boolean	retrospetiva
checklist.checklist_description	change.checklist.checklist_description	string	Lista de verificação -> checklist_description
checklist.checklist_updated_on.valor_de_exibição	change.checklist.checklist_updated_on.display_value	string	Lista de verificação -> checklist_updated_on -> display_value
checklist.checklist_updated_on.valor	change.checklist.checklist_updated_on.value	string	lista de verificação -> checklist_updated_on -> valor
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	Lista de verificação -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	Lista de verificação -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	Lista de verificação -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.móvel	change.checklist.checklist_updated_by.mobile	string	Lista de verificação -> checklist_updated_by -> Mobile
checklist.checklist_updated_by.sobrenome_nome	change.checklist.checklist_updated_by.last_name	string	Lista de verificação -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	Lista de verificação -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	Lista de verificação -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.telefone	change.checklist.checklist_updated_by.phone	string	Lista de verificação -> checklist_updated_by -> Telefone
checklist.checklist_updated_by.nome	change.checklist.checklist_updated_by.name	string	lista de verificação -> checklist_updated_by -> nome
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	Lista de verificação -> checklist_updated_by -> ID
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	Lista de verificação -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_usuário	change.checklist.checklist_updated_by.is_vip_user	boolean	Lista de verificação -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.departamento	change.checklist.checklist_updated_by.department	string	lista de verificação -> checklist_updated_by -> departamento
checklist.checklist_updated_by.nome_próprio	change.checklist.checklist_updated_by.first_name	string	Lista de verificação -> checklist_updated_by -> first_name
checklist.checklist_updated_by.título_do_trabalho	change.checklist.checklist_updated_by.job_title	string	Lista de verificação -> checklist_updated_by -> job_title
services	change.services	array of object	services
serviços.inativo	change.services.inactive	boolean	Serviços -> Inativos
services.name	change.services.name	string	serviços -> nome
services.id	change.services.id	string	Serviços -> ID
services.sort_index	change.services.sort_index	integer	serviços -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> móvel
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> telefone
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> nome
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> ID
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departamento
back_out_plan.back_out_plan_updated_by.nome_primeiro	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> valor
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> excluído
site.name	change.site.name	string	site -> nome
site.id	change.site.id	string	site -> id
stage.internal_name	change.stage.internal_name	string	Palco -> internal_name
stage.stage_index	change.stage.stage_index	integer	Palco -> stage_index
stage.name	change.stage.name	string	Palco -> Nome
stage.id	change.stage.id	string	Estágio -> ID
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.valor	change.completed_time.value	string	completed_time -> valor
risk.name	change.risk.name	string	risco -> nome
risk.id	change.risk.id	string	Risco -> ID
categoria.suprimido	change.category.deleted	boolean	categoria -> suprimida
category.name	change.category.name	string	categoria -> nome
category.id	change.category.id	string	Categoria -> ID
notes_present	change.notes_present	boolean	notes_present

Criar Pedido

ID da Operação:: CreateRequest

Criar nova solicitação no SDP Cloud

Parâmetros

Name	Chave	Necessário	Tipo	Description
Instância do Service Desk	serviceDeskInstance	True	string	Selecione a instância do ServiceDesk Plus Cloud onde a chamada de API deve ser feita
Assunto	subject	True	string	Especificar o assunto da solicitação
Modelo de solicitação	name		string	Especificar nome do modelo de solicitação
Tipo de Pedido	name		string	Especificar tipo de solicitação
Requerente	name		string	Forneça o nome do solicitante
Situação	name		string	Especificar o status da solicitação
Endereço de e-mail do técnico	email_id		string	Especificar endereço de e-mail do técnico
Site	name		string	Especificar site de solicitação
Grupo	name		string	Especificar grupo de solicitação
Description	description		string	Descrição do pedido de tipo
Priority	name		string	Especificar a prioridade do pedido
Urgência	name		string	Especificar a urgência do pedido
Impacto	name		string	Especificar o impacto da solicitação
Mode	name		string	Especificar modo de solicitação
Categoria	name		string	Especificar categoria de solicitação
Sub Categoria	name		string	Especificar subcategoria de solicitação
Item	name		string	Especificar item de solicitação
nome	name		string	Fornecer ativos a serem associados à solicitação
Campos Adicionais	udf_fields		string	Especifique campos adicionais(por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluções

Name	Caminho	Tipo	Description
Assunto	request.subject	string	Assunto
project.display_id.display_valor	request.project.display_id.display_value	string	Projeto -> display_id -> display_value
project.display_id.valor	request.project.display_id.value	string	projeto -> display_id -> valor
project.project_code	request.project.project_code	object	projeto -> project_code
project.id	request.project.id	string	Projeto -> ID
projeto.título	request.project.title	string	projeto -> título
resolução.conteúdo	request.resolution.content	string	Resolução -> Conteúdo
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> pedido -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> pedido -> assunto
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> Pedido -> ID
linked_to_request.Comentários	request.linked_to_request.comments	string	linked_to_request -> comentários
mode.name	request.mode.name	string	modo -> nome
mode.id	request.mode.id	string	Modo -> ID
ciclo de vida	request.lifecycle	object	ciclo de vida
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	ativos -> site
assets.name	request.assets.name	string	ativos -> nome
assets.id	request.assets.id	string	Ativos -> ID
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
id	request.id	string	Pedido -> ID
assigned_time.display_valor	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.valor	request.assigned_time.value	string	assigned_time -> valor
group.site	request.group.site	object	grupo -> site
grupo.suprimido	request.group.deleted	boolean	grupo -> suprimido
group.name	request.group.name	string	grupo -> nome
group.id	request.group.id	string	Grupo -> ID
requester.email_id	request.requester.email_id	string	solicitante -> email_id
requester.is_technician	request.requester.is_technician	boolean	solicitante -> is_technician
requester.sms_mail	request.requester.sms_mail	string	solicitante -> sms_mail
solicitante.móvel	request.requester.mobile	string	solicitante -> móvel
requester.last_name	request.requester.last_name	string	solicitante -> last_name
requester.user_scope	request.requester.user_scope	string	solicitante -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	solicitante -> sms_mail_id
solicitante.telefone	request.requester.phone	string	solicitante -> telefone
requester.name	request.requester.name	string	solicitante -> nome
requester.id	request.requester.id	string	solicitante -> id
requester.photo_url	request.requester.photo_url	string	solicitante -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	solicitante -> is_vip_user
solicitante.departamento	request.requester.department	object	solicitante -> departamento
requester.first_name	request.requester.first_name	string	solicitante -> first_name
requester.job_title	request.requester.job_title	string	solicitante -> job_title
email_to	request.email_to	array of	email_to
created_time.display_valor	request.created_time.display_value	string	created_time -> display_value
created_time.valor	request.created_time.value	string	created_time -> valor
item.name	request.item.name	string	item -> nome
item.id	request.item.id	string	item -> id
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	nível -> nome
level.id	request.level.id	string	Nível -> ID
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impacto -> nome
impact.id	request.impact.id	string	impacto -> id
service_category.inativo	request.service_category.inactive	boolean	service_category -> inativo
service_category.nome	request.service_category.name	string	service_category -> nome
service_category.id	request.service_category.id	string	service_category -> ID
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	SLA -> Nome
sla.id	request.sla.id	string	SLA -> ID
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	prioridade -> cor
priority.name	request.priority.name	string	prioridade -> nome
priority.id	request.priority.id	string	prioridade -> id
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.móvel	request.created_by.mobile	string	created_by -> móvel
created_by.sobrenome_nome	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.telefone	request.created_by.phone	string	created_by -> telefone
created_by.nome	request.created_by.name	string	created_by -> nome
created_by.id	request.created_by.id	string	created_by -> id
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_usuário	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.departamento	request.created_by.department	object	created_by -> departamento
created_by.nome_próprio	request.created_by.first_name	string	created_by -> first_name
created_by.título_do_trabalho	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.valor	request.scheduled_end_time.value	string	scheduled_end_time -> valor
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.valor	request.first_response_due_by_time.value	string	first_response_due_by_time -> valor
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_valor	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.valor	request.last_updated_time.value	string	last_updated_time -> valor
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	subcategoria -> nome
subcategory.id	request.subcategory.id	string	Subcategoria -> ID
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	Status -> in_progress
status.internal_name	request.status.internal_name	string	Status -> internal_name
status.stop_timer	request.status.stop_timer	boolean	Status -> stop_timer
status.color	request.status.color	string	status -> cor
status.name	request.status.name	string	status -> nome
status.id	request.status.id	string	Status -> ID
scheduled_start_time.valor_de_exibição	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.valor	request.scheduled_start_time.value	string	scheduled_start_time -> valor
template.name	request.template.name	string	modelo -> nome
template.id	request.template.id	string	Modelo -> ID
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.nome	request.request_type.name	string	request_type -> nome
request_type.id	request.request_type.id	string	request_type -> id
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descrição	request.description	string	descrição
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgência -> nome
urgency.id	request.urgency.id	string	Urgência -> ID
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> id
departamento	request.department	object	departamento
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	Técnico -> email_id
technician.is_technician	request.technician.is_technician	boolean	Técnico -> is_technician
technician.sms_mail	request.technician.sms_mail	string	Técnico -> sms_mail
técnico.móvel	request.technician.mobile	string	Técnico -> Mobile
technician.last_name	request.technician.last_name	string	Técnico -> last_name
technician.user_scope	request.technician.user_scope	string	Técnico -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	Técnico -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	Técnico -> cost_per_hour
técnico.telefone	request.technician.phone	string	Técnico -> Telefone
technician.name	request.technician.name	string	técnico -> nome
technician.id	request.technician.id	string	Técnico -> ID
technician.photo_url	request.technician.photo_url	string	Técnico -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	Técnico -> is_vip_user
technician.department.id	request.technician.department.id	string	Técnico -> Departamento -> ID
technician.first_name	request.technician.first_name	string	Técnico -> first_name
technician.job_title	request.technician.job_title	string	Técnico -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.valor	request.due_by_time.value	string	due_by_time -> valor
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.excluído	request.site.deleted	boolean	site -> excluído
site.name	request.site.name	string	site -> nome
site.id	request.site.id	string	site -> id
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
categoria.suprimido	request.category.deleted	boolean	categoria -> suprimida
category.name	request.category.name	string	categoria -> nome
category.id	request.category.id	string	Categoria -> ID
manutenção	request.maintenance	object	manutenção

Pedido de atualização

ID da Operação:: UpdateRequest

Atualizar uma solicitação existente

Parâmetros

Name	Chave	Necessário	Tipo	Description
Instância do Service Desk	serviceDeskInstance	True	string	Selecione a instância do ServiceDesk Plus Cloud onde a chamada de API deve ser feita
ID do pedido	id	True	string	Especificar ID da solicitação
Assunto	subject		string	Especificar o assunto da solicitação
Modelo de solicitação	name		string	Especificar nome do modelo de solicitação
Tipo de Pedido	name		string	Especificar tipo de solicitação
Requerente	name		string	Forneça o nome do solicitante
Situação	name		string	Especificar o status da solicitação
Endereço de e-mail do técnico	email_id		string	Especificar endereço de e-mail do técnico
Site	name		string	Especificar site de solicitação
Grupo	name		string	Especificar grupo de solicitação
Description	description		string	Descrição do pedido de tipo
Priority	name		string	Especificar a prioridade do pedido
Urgência	name		string	Especificar a urgência do pedido
Impacto	name		string	Especificar o impacto da solicitação
Mode	name		string	Especificar modo de solicitação
Categoria	name		string	Especificar categoria de solicitação
Sub Categoria	name		string	Especificar subcategoria de solicitação
Item	name		string	Especificar item de solicitação
nome	name		string	Fornecer ativos a serem associados à solicitação
Campos Adicionais	udf_fields		string	Especifique campos adicionais(por exemplo, {"udf_char1":"value","udf_char2":"value",..})

Devoluções

Name	Caminho	Tipo	Description
Assunto	request.subject	string	Assunto
project.display_id.display_valor	request.project.display_id.display_value	string	Projeto -> display_id -> display_value
project.display_id.valor	request.project.display_id.value	string	projeto -> display_id -> valor
project.project_code	request.project.project_code	object	projeto -> project_code
project.id	request.project.id	string	Projeto -> ID
projeto.título	request.project.title	string	projeto -> título
resolução.conteúdo	request.resolution.content	string	Resolução -> Conteúdo
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> pedido -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> pedido -> assunto
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> Pedido -> ID
linked_to_request.Comentários	request.linked_to_request.comments	string	linked_to_request -> comentários
mode.name	request.mode.name	string	modo -> nome
mode.id	request.mode.id	string	Modo -> ID
ciclo de vida	request.lifecycle	object	ciclo de vida
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	ativos -> site
assets.name	request.assets.name	string	ativos -> nome
assets.id	request.assets.id	string	Ativos -> ID
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
id	request.id	string	Pedido -> ID
assigned_time.display_valor	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.valor	request.assigned_time.value	string	assigned_time -> valor
group.site	request.group.site	object	grupo -> site
grupo.suprimido	request.group.deleted	boolean	grupo -> suprimido
group.name	request.group.name	string	grupo -> nome
group.id	request.group.id	string	Grupo -> ID
requester.email_id	request.requester.email_id	string	solicitante -> email_id
requester.is_technician	request.requester.is_technician	boolean	solicitante -> is_technician
requester.sms_mail	request.requester.sms_mail	string	solicitante -> sms_mail
solicitante.móvel	request.requester.mobile	string	solicitante -> móvel
requester.last_name	request.requester.last_name	string	solicitante -> last_name
requester.user_scope	request.requester.user_scope	string	solicitante -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	solicitante -> sms_mail_id
solicitante.telefone	request.requester.phone	string	solicitante -> telefone
requester.name	request.requester.name	string	solicitante -> nome
requester.id	request.requester.id	string	solicitante -> id
requester.photo_url	request.requester.photo_url	string	solicitante -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	solicitante -> is_vip_user
solicitante.departamento	request.requester.department	object	solicitante -> departamento
requester.first_name	request.requester.first_name	string	solicitante -> first_name
requester.job_title	request.requester.job_title	string	solicitante -> job_title
email_to	request.email_to	array of	email_to
created_time.display_valor	request.created_time.display_value	string	created_time -> display_value
created_time.valor	request.created_time.value	string	created_time -> valor
item.name	request.item.name	string	item -> nome
item.id	request.item.id	string	item -> id
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	nível -> nome
level.id	request.level.id	string	Nível -> ID
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impacto -> nome
impact.id	request.impact.id	string	impacto -> id
service_category.inativo	request.service_category.inactive	boolean	service_category -> inativo
service_category.nome	request.service_category.name	string	service_category -> nome
service_category.id	request.service_category.id	string	service_category -> ID
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	SLA -> Nome
sla.id	request.sla.id	string	SLA -> ID
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	prioridade -> cor
priority.name	request.priority.name	string	prioridade -> nome
priority.id	request.priority.id	string	prioridade -> id
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.móvel	request.created_by.mobile	string	created_by -> móvel
created_by.sobrenome_nome	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.telefone	request.created_by.phone	string	created_by -> telefone
created_by.nome	request.created_by.name	string	created_by -> nome
created_by.id	request.created_by.id	string	created_by -> id
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_usuário	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.departamento	request.created_by.department	object	created_by -> departamento
created_by.nome_próprio	request.created_by.first_name	string	created_by -> first_name
created_by.título_do_trabalho	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.valor	request.scheduled_end_time.value	string	scheduled_end_time -> valor
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.valor	request.first_response_due_by_time.value	string	first_response_due_by_time -> valor
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_valor	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.valor	request.last_updated_time.value	string	last_updated_time -> valor
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	subcategoria -> nome
subcategory.id	request.subcategory.id	string	Subcategoria -> ID
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	Status -> in_progress
status.internal_name	request.status.internal_name	string	Status -> internal_name
status.stop_timer	request.status.stop_timer	boolean	Status -> stop_timer
status.color	request.status.color	string	status -> cor
status.name	request.status.name	string	status -> nome
status.id	request.status.id	string	Status -> ID
scheduled_start_time.valor_de_exibição	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.valor	request.scheduled_start_time.value	string	scheduled_start_time -> valor
template.name	request.template.name	string	modelo -> nome
template.id	request.template.id	string	Modelo -> ID
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.nome	request.request_type.name	string	request_type -> nome
request_type.id	request.request_type.id	string	request_type -> id
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
descrição	request.description	string	descrição
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	urgência -> nome
urgency.id	request.urgency.id	string	Urgência -> ID
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> id
departamento	request.department	object	departamento
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	Técnico -> email_id
technician.is_technician	request.technician.is_technician	boolean	Técnico -> is_technician
technician.sms_mail	request.technician.sms_mail	string	Técnico -> sms_mail
técnico.móvel	request.technician.mobile	string	Técnico -> Mobile
technician.last_name	request.technician.last_name	string	Técnico -> last_name
technician.user_scope	request.technician.user_scope	string	Técnico -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	Técnico -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	Técnico -> cost_per_hour
técnico.telefone	request.technician.phone	string	Técnico -> Telefone
technician.name	request.technician.name	string	técnico -> nome
technician.id	request.technician.id	string	Técnico -> ID
technician.photo_url	request.technician.photo_url	string	Técnico -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	Técnico -> is_vip_user
technician.department.id	request.technician.department.id	string	Técnico -> Departamento -> ID
technician.first_name	request.technician.first_name	string	Técnico -> first_name
technician.job_title	request.technician.job_title	string	Técnico -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.valor	request.due_by_time.value	string	due_by_time -> valor
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.excluído	request.site.deleted	boolean	site -> excluído
site.name	request.site.name	string	site -> nome
site.id	request.site.id	string	site -> id
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
categoria.suprimido	request.category.deleted	boolean	categoria -> suprimida
category.name	request.category.name	string	categoria -> nome
category.id	request.category.id	string	Categoria -> ID
manutenção	request.maintenance	object	manutenção

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