My authenticator app isn't working hence I can't log in to my account. It's very urgent

My old device has been reset and we don't have a method to authenticate via other means like email.

I'm the only admin and now we have raised a support ticket with Microsoft Global Support. I have a communication problem with the help desk and they think I just want to change my password.

Thanks for your reply.

Hi.

I'm sorry to hear that.

In this case, I strongly recommend reaching out our support experts in order to check what's causing this incident and require their assistance in order to check your current subscription. You can only contact our engineers through the phone numbers mentioned here: Customer service phone numbers - Microsoft Support.

During the call, share every detail related to your case with our agents.

Give it a try and let us know how everything goes.

Jose R.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.

I have the same issue, unable to login in. and trust me it's frustrating now.

no live chats, no human being that we can speak with.

No resolutions.

No one to take charge or responsibility.

Really disappointed!