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I am having the exact same problem and it works via the browser for 2 AVD host pools but not for one - The Windows App works fine for all 3 host pools. 2 users so far effected. Tried different browsers, cleared cache no change.
Azure Virtual Desktop Web Client - Hostpools visible but not responding to being clicked on
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Burgess, Martyn
10
Reputation points
Hi,
Bit of a strange one this, we have 3 different hostpools configured in AVD and these have been working fine for nearly 3 years now, we originally started with WVD so not new to this.
In the last couple of days we have noticed that although all the hostpools are visible in the web client two of them do not respond to being clicked on. The hosts in those pools are available, and normally any messages related to problems with the hosts would come later after the next authentication prompt.
I have reproduced the issue on Edge, Chrome and Firefox and on both corporate and personal devices. We have not changed any configuration in the time since it was last known to work.
I have tried the 'Windows App' and that works fine to access all three pools which to me suggests the issue is not with the parts of the environment we can control.
Is anyone else having a similar issue?
Regards,
Martyn
Windows for business | Windows Client for IT Pros | User experience | Configure Azure Virtual Desktop
7 answers
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Burgess, Martyn 10 Reputation points
2025-11-07T09:39:49.48+00:00 Have noticed an improvement now in that 2 out of the 3 hostpools can be accessed via the webclient. The new 'Windows App on Web' had the same issue and that too now allows 2 out of 3 to work.