I request help. I been getting blue screen of death while gaming

Hi, thank you for that information, since the issue persists, let us make sure that there are no software-related issues on the PC. I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point:  https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

1. Go to this link: https://www.microsoft.com/en-us/software-download/windows10
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-download/windows10

Note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available (This is applicable if you are using a Desktop or an External GPU). However, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Hi, thank you for your patience. As per checking the new DMP file, it is still displaying the same nvlddmkm.sys error. Since you have done a system repair and are still having an issue, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Experiencing a Blue Screen of Death (BSOD) while gaming can often be attributed to various issues, especially related to hardware or drivers. Since you mentioned that the BSOD seems to be linked to your NVIDIA graphics card, here are some troubleshooting steps you can take:

1. Update Graphics Drivers: Ensure that your NVIDIA graphics drivers are up to date. You can download the latest drivers from the NVIDIA website.
2. Check for Hardware Issues: Run hardware diagnostics to check for any potential issues with your graphics card or other components. This can include checking for overheating or physical damage.
3. Review Minidump Files: Analyzing the minidump files can provide insights into what is causing the crashes. Look for any recurring error codes or drivers mentioned in the dumps, particularly those related to NVIDIA.
4. Remove Recently Added Hardware: If you have added any new hardware recently, consider removing it to see if the BSOD persists.
5. Check for Conflicting Software: Sometimes, other software can conflict with your games or drivers. Ensure that any background applications are not interfering with your gaming experience.
6. Run Windows Memory Diagnostics: Since memory issues can also cause BSODs, it might be helpful to run the Windows Memory Diagnostics tool to check for any memory problems.
7. Event Viewer: Check the Event Viewer for any critical errors that occurred around the time of the BSOD. This can help pinpoint the issue.

If the problem continues after trying these steps, you may need to consider more advanced troubleshooting or seek assistance from a professional.

References:

• Advanced troubleshooting for stop code errors
• Bug checks (stop code errors)

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

It seems that I cannot access the link you have provided, error: "Access Denied", moreover, I already requested access. Please let me know once you have granted it so that I can check.

Hi, thank you for patiently waiting. As per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver. To fix the issue, kindly follow the steps below:

Let us run a clean installation of the Nvidia driver. This is different from doing DDU or updating the driver, as this will remove all entries and replace them with compatible ones. Kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available (This is applicable if you are using a Desktop or an External GPU). However, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.