GIFS in Teams Chat not previewing

Anneliese Jennings 70

When utilizing teams chat, I have the ability to send gifs to whomever. However, I have lost the ability to preview the full GIF before sending it. I now have to send it in order to see what the full GIF is. As a district we have already checked off the ability to allow for Optional connected experiences, so I don't believe this is the issue. Is anyone else having an issue with GIFS not automatically loading/previewing before being sent in Teams chat?

Rion Kolosieke 20 Reputation points

2025-12-01T18:45:11.65+00:00

Noticed the same issue - M365 business account. Started about a week ago. Would to get see Microsoft fix this.

Local desktop application, Windows 11 Enterprise, All settings in M365 Admin Center allow GIFs.

Again, sending GIFs works, but when searching the preview is broken and when in the text box before sending the GIF is a still as well. No preview of what the GIF is has made for some awkward interactions within the company.
Harry Judd 15 Reputation points

2025-12-01T20:13:59.73+00:00

I have the same issue at our organization. Local desktop app, Windows 11 25H2 Enterprise
Sean F 21 Reputation points

2025-12-03T18:38:01.5233333+00:00

Experiencing the same issue here as well. Not sure when it started, but seems like a similar time.
J N 5 Reputation points

2025-12-04T04:04:51.83+00:00

having the same issue here in australia. they work once posted, but you can't preview them until after you've posted them.
Rin-L 10,655 Reputation points Microsoft External Staff Moderator

2025-12-04T09:09:15.73+00:00

Dear everyone experiencing the same issue,

I’m truly sorry to hear that this problem has disrupted your workflow. At the moment, it seems that Microsoft has not officially documented this as a known issue. Since the team responsible for investigating these cases does not have visibility into posts here, I strongly encourage you to report the issue or open a support ticket following the steps shared earlier in this thread. By doing so collectively, we can ensure the problem is properly investigated and prioritized by the support team.

Thank you so much for your cooperation and patience, and I truly hope this issue will be acknowledged and resolved soon.
Ernst 10 Reputation points

2025-12-04T10:10:08.3233333+00:00

Had the same problem, after deleting folder %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams it worked again for me.
Sean F 21 Reputation points

2025-12-04T13:08:31.1266667+00:00

Thanks @ernst this worked for me. I was going to look into it, but hadn't had the time to find the location just yet.
J N 5 Reputation points

2025-12-04T21:27:18.25+00:00

Ernst, your method worked temporarily, however after about an hour the problem returned and now my gifs are not previewing again
Joseph Quiros Murillo 5 Reputation points Microsoft Employee

2025-12-10T15:57:44.1466667+00:00

Hi everyone.
I am a Teams Support Engineer and I have dealt with an issue where Gifs can be sent and visualized, but it doesn't animate when shown in preview. Is that the issue here?
In my scenario, the gifs can be visualized but it doesn't move/animate, it was static until you send it and play it.
We figured out that it was being affected by a config at OS level.
If that is the case, you can go to Windows > Settings > Accessibility > Visual effects > Animation effects. It should be turn on. Please keep us informed if that solved the issue or if the issue is different, not showing at all the gif, for example.
JPryor 5 Reputation points

2025-12-10T16:08:52.0866667+00:00

This fixed the issue for me!!!!!!!!!! I was able to see the Gif, but not the animation in preview. Now that I adjusted my settings, it works again. Thank you!

Answer recommended by moderator

Rin-L 10,655 Reputation points Microsoft External Staff Moderator

2025-12-09T07:42:55.27+00:00
Dear everyone experiencing this issue,

I’ve checked the Service Health dashboard, and at the moment, there are still no recorded incidents or official posts regarding this problem. It’s possible that Microsoft hasn’t received enough reports from affected users yet.

One community member, @Ernst, kindly shared a temporary workaround: deleting the folder located at

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

may allow you to view GIF previews in the Teams desktop app. A big thank you to Ernst for sharing this tip!

Please note that this workaround might not be permanent, as some users have reported the issue returning. To help ensure this gets addressed properly, I encourage everyone to report the issue via: Microsoft 365 Admin Center > Health > Service Health > Report an issue (as mentioned in my previous post). This is the most effective way to make sure the dedicated Microsoft support team can log, investigate, and deliver a comprehensive fix.

Thank you all for your understanding and collaboration

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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JPryor 5 Reputation points

2025-12-04T17:03:13.7633333+00:00

I tried to delete the folder, but it did not work for me. The GIFs do work correctly on my Teams app on my phone though.
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Rion Kolosieke 20 Reputation points

2025-12-04T17:07:58.36+00:00

Same - did not solve the issue at all. Teams even had an update for my yesterday, still have the issue. Preview does work on mobile, for now.
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GIFS in Teams Chat not previewing

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