We have recently purchased and installed two Dell cluster servers. The installation was completed successfully. However, after a few days of usage, users began reporting performance issues. Specifically:
The system intermittently becomes unresponsive, getting stuck for several minutes or sometimes only a few seconds before releasing again.
When accessing the servers via Remote Desktop (RDP), printer services, the spooler, and the services.msc console fail to open.
Impact: These issues are affecting user productivity and system reliability. Immediate investigation and resolution are requested.
Request: Kindly analyze the root cause of the performance degradation and RDP service failures, and provide corrective measures at the earliest.