Share via

I can't get my wedge mouse to connect to my surface pro? help

Anonymous
2013-09-24T00:09:34+00:00

I did have a surface rt, but upgraded to a surface pro.  I didn't know, but a pen came with the pro.  I kept the mouse from the rt, because the best buy guy stated it would work with the pro....ok, I wanted that.   I have been trying everything to get this mouse to be recognized by the pro, but nothing works.  I cannot get the pro to recognized the mouse at all.......I am at my wit's end.  Please can some one help me?  I just want to use the mouse?   Thank you for any suggestions, I will try.......

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2014-02-11T03:52:40+00:00

    The only thing I can think of that you haven't tried (or maybe did, but didn't mention trying) is a long press of the mouse power button on the bottom, not just the 'tap' to turn it on.  The long press should set it to searching for something to connect to.

    According to this page (scroll down a bit) you need to hold the button 3-5 seconds to go to pairing mode.

    http://www.microsoft.com/surface/en-us/support/touch-mouse-and-search/touch-mouse

    After it's been paired, in the future, you can just 'tap' the mouse button and it should auto-connect if the Surface is nearby and on.

    Otherwise, your sequence seems perfect.  I wouldn't worry about lack of Windows fluency....the steps to pair a device are pretty universal among phones, car hands-free electronics, Mac/Windows, etc.  Turn one on, get it looking for devices, turn the other on / get it 'broadcasting' its ID for pairing, then confirm on the first device and hope they finish the handshaking on their own. ;)

    Yes.  This is the KEY ANSWER.  Make sure you hold the power button down as soon as you click the "Pair" button in the Bluetooth pairing process.  I had not used my surface for several weeks and ran into the mouse problem after the unit had "updated" files over a half-hour of uploading etc. so assume some major updates took place which affected the mouse connection.

    16 people found this answer helpful.
    0 comments
Answer accepted by question author
  1. Anonymous
    2016-10-13T03:25:13+00:00

    Hi,

    Have you tried installing all the latest Windows and firmware updates? If not, do so. Refer to this link for the updates.

    Let us know the results.

    Regards.

    6 people found this answer helpful.
    0 comments

18 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-07-26T16:39:24+00:00

    This worked for me.  Thank you for taking the time to post.

    0 comments
  2. Anonymous
    2014-08-06T23:43:07+00:00

    This worked for me too.

    I had also been experiencing the problem that the mouse would appear to be trying to pair but the process would end with a dialog box "That didn't work. ...."

    0 comments
  3. Anonymous
    2016-02-04T13:38:02+00:00

    I too was not able to connect wedge mouse to SP3. This worked:

    1. Settings
    2. Devices
    3. Blue tooth.

    When the SP3 is in search mode,

    switch on wedge mouse by a long press to on button.

    release the button.

    Now long press on button for about 10 seconds.

    SP3 will discover mouse

    now pair the mouse.

    It worked for me. I hope if works for you.

    Atul

    0 comments