2,218 questions
2,218 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag
Winsat shows ssd. System information shows fixed drive on two new laptops.
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
0 answers
How to fix my palm rejection
My pen writes well when my hand doesn’t touch the screen . As soon as my hand gets into contact with the screen the writing starts breaking.. I am using surface pro 7. Moved from: Community Center | Discuss the Q&A site | Get started on Q&A
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-11T15:07:47.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EID%3C/text%3E%3C/svg%3E)
Isaac Duker
0
Reputation points
edited the question 2025-12-11T15:14:45.69+00:00
Gérard Oomens
113.6K
Reputation points
Volunteer Moderator
1 answer
I cannot cannot use the keyboard that is attached to my surface pro. Only the touch keyboard. I need to fix this
My keyboard was working fine since I got it along with my surface pro in May this year. Less than a month ago, after an update my keyboard started disconnecting sometimes. Then it would connect again if I detach and reattach it. This went on for over a…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-11T07:20:21.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 73%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sharadha Sheshadri
0
Reputation points
answered 2025-12-11T07:20:34.78+00:00
Q&A Assist
1 answer
How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?
How to get Microsoft store to open with the error 0x80131500 I have tried the wsreset?
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-08T13:48:20.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Crystal Thorne
0
Reputation points
commented 2025-12-11T05:54:19.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
6,970
Reputation points Microsoft External Staff
Moderator
2 answers
I sent the surface pro for repair since it was not charging. I sent the pen with the shipment as requested but when the package shipped back there was pen missing
I sent in the device since it was not charging and as requested, sent the pen as well but the device was shipped bac without a pen. Moved from: Exchange Online
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-10T18:24:29.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 16%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mounika mandadi
0
Reputation points
edited an answer 2025-12-11T05:46:17.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
1,650
Reputation points Microsoft External Staff
Moderator
1 answer
Is there a mail-in repair option in ROBO
Is there a procedure to mail in Microsoft Surface computers to Microsoft directly for repair in ROBO? Or is there another method of creating a mail-in repair to Microsoft?
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-09T15:15:35.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 17%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Adam C. LaFlam
0
Reputation points
answered 2025-12-09T15:15:43.8433333+00:00
Q&A Assist
3 answers
PROBLEM WITH TRYING TO RETURN A SURFACE PRO
Need to speak with an agent about returning my surface pro. According to the Microsoft I am eligible to return it however the return button is not available. AI DIDN'T ANSWER QUESTION JUST SENT ME ON A WILD GOOSE CHASE! MICROSOFT RETURN POLICY A BUNCH…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-04T18:01:58.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jace Reppond
0
Reputation points
edited an answer 2025-12-09T03:38:22.0966667+00:00
Huy-K
6,970
Reputation points Microsoft External Staff
Moderator
1 answer
My Surface Pro 11 Keyboard is not working whereas the pen is working. How to resolve the issue.
My Surface Pro 11 Keyboard is not working whereas the pen is working. How to resolve the issue.
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-08T10:32:47.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 61%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
BANIA, KALYAN (बानिया, कल्याण)
0
Reputation points
answered 2025-12-08T10:33:05.34+00:00
Q&A Assist
2 answers
i need a kickstand for my surface pro x
my kickstand is broken on my surface pro x can I order and replace it myself? Moved from: Microsoft 365 Insider | Microsoft Forms | Android
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-02T16:35:47.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
jane kennedy
0
Reputation points
commented 2025-12-06T11:23:47.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,950
Reputation points Microsoft External Staff
Moderator
2 answers
surface pro keyboard not waking up after turning on the surface pro
I recently purchase a surface pro 13 with the surface pro keyboard. Everytime i shutdown or put the laptop to sleep while the surface pro keyboard is still attached, after a couple of hours, when i turn on the surface pro, the keyboard does not wake up.…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-03T12:34:37.4566667+00:00
Giri Dhaneswara
0
Reputation points
commented 2025-12-05T13:50:58.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
10,985
Reputation points Microsoft External Staff
Moderator
2 answers
Surface pro 9 keyboard not responding
My surface pro 9 keyboard has suddenly stopped responding to any typing or any use of the mouse pad. I had disconnected it many times, restarted the computer several times and checked to see if it was updated which it is. At this point I suspect a…
Surface | Surface Pro | Performance and maintenance
2,218 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
Need to speak to an agent about a return
Need to speak with an agent about returning my surface pro. According to the Microsoft I am eligible to return it however the return button is not available.
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-04T17:45:55.4866667+00:00
Jace Reppond
0
Reputation points
answered 2025-12-04T18:32:01.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
101.2K
Reputation points
Independent Advisor
1 answer
How to troubleshoot the Micro SD Card Slot on the SP7.
When inserting the Micro SD card into SD slot on the back of the SP7, the drive does not disclose in file explorer. the SD card used is the SanDisk Ultra Plus, 256 GB. And advise? I have tried rebooting with the SD card in the slot; no success.
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-04T15:33:47.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 30%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB4%3C/text%3E%3C/svg%3E)
BrentTrout-4813
0
Reputation points
answered 2025-12-04T15:33:58.2666667+00:00
Q&A Assist
2 answers
surface Pro 11 repair
Hello all my surface pro is stuck at Windows logo flashess twice . need to find a repair center or a solutions Thanks Matthee
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-02T01:55:55.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 66%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
matthew omana
0
Reputation points
commented 2025-12-04T06:48:00.22+00:00
Thomas4-N
4,950
Reputation points Microsoft External Staff
Moderator
2 answers
mIcrosoft pro (Snapgradon X , March 2025) and YoutubeTV
Looking for fix to enhance an endless buffering issue with Microsoft Surface Pro , Snapdragon X, model from March 2025. "Finnicky" is the word I would describe as the spinning circle is blue, red, yellow, orange, etc. I have a Lenovo lap top…
Surface | Surface Pro | Performance and maintenance
2,218 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
How to fix keyboard not working in MS Surface pro
Surface pro purchased in June 2025. Keyboard is not working. No activation at all. Please help
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-03T05:22:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robert Blair
0
Reputation points
answered 2025-12-03T05:22:40.96+00:00
Q&A Assist
1 answer
tenho un surface pro x e não consigo fazer o meu cabo usb serial funcionar, alguem já teve esse ipo de problema ?
tenho un surface pro x e não consigo fazer o meu cabo usb serial da comtac funcionar, já tentei diversos drivers e nada, alguem já teve esse ipo de problema e conseguiu resolver ?
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-08-30T17:02:08.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 79%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Fábio BADIN
0
Reputation points
answered 2025-12-02T01:35:43.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,591
Reputation points MVP
2 answers
I bought MS Surface pro 11 a year ago but the keyboard does not allow Korean even though installed korean.
I bought MS Surface pro 11 a year ago but the keyboard does not allow Korean even though installed korean. I did what MS wanted me to do in this homepage to fix this but it did not work. I want you to screen sharing mode to my computer and settle this…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-01T08:40:44.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
SOOHAENG SEO
0
Reputation points
edited the question 2025-12-01T12:43:52.2933333+00:00
Gérard Oomens
113.6K
Reputation points
Volunteer Moderator
1 answer
unable to open Chrome
Just received new Microsoft Surface Pro and sadly it won't let me open Google Chrome. Any ideas how to resolve?
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-11-30T16:58:57.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
steve aspinall
0
Reputation points
answered 2025-11-30T16:59:05.8166667+00:00
Q&A Assist
2 answers
Surface SMF Core Driver not loading (Error Code 31)
Surface SMF Core Driver not working properly. Possibly a result of August (2025) update bug or corruption during install. My Surface Pro 9 (Windows 11 build 25H2, Insider Preview) operates normally. It might generate more heat than expected when CPU…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-09-07T23:32:02.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jay Gourley
61
Reputation points
commented 2025-11-30T14:40:13.9333333+00:00
Jay Gourley
61
Reputation points