2,216 questions
1 answer
I sent the surface pro for repair since it was not charging. I sent the pen with the shipment as requested but when the package shipped back there was pen missing
I sent in the device since it was not charging and as requested, sent the pen as well but the device was shipped bac without a pen. Moved from: Exchange Online
Surface | Surface Pro | Performance and maintenance
asked 2025-12-10T18:24:29.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 16%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mounika mandadi
0
Reputation points
edited the question 2025-12-10T18:32:20.0033333+00:00
Gérard Oomens
113.3K
Reputation points
Volunteer Moderator
1 answer
On Screen keyboard never shows up on Surface Pro 7+ except for local admin
We have ten Surface Pro 7+ devices wall mounted in therapy rooms. The on-screen keyboard shows up for the login process when various domain users login, but once the desktop is there, it won't appear except for the local admin account. The only thing you…
Surface | Surface Pro | Display and screen
3,496 questions
asked 2025-12-10T17:29:37.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 72%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Cindy Bode
0
Reputation points
commented 2025-12-10T17:41:50.43+00:00
Cindy Bode
0
Reputation points
2 answers
Surface laptop issues - please human responses only NO AI generated ones!
Why do I keep getting this when booting up "Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows" on my Surface? Recently I would get the above when booting up & also the Surface Diagnostic tool. I went…
Surface | Surface Book | Performance and maintenance
394 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
6 answers
windows 11 version 24h2 update
hi there, on my surface recently tried to update date it the last week, even thoe it update all the time, i am 100% it already has 24h2 on it, but it still says 23h2, i see there a 25h2 out, but each time it comes up 24h2, downloading then install 8 % it…
Surface | Surface Pro | Install and update
3,328 questions
asked 2025-10-28T19:33:20.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
andy1494
0
Reputation points
commented 2025-12-10T16:29:37.0066667+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
Surface Book won't book; no UFEI option
I have an original surface book from 2015; I was trying to update to windows 11 and had to run several other updates before I was able to install the package. During one of the installations, a restart was necessary. I've got the black screen with the…
Surface | Surface Book | Install and update
602 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
2 answers
Programowanie numeru seryjnego w nowej płycie głównej.
W jaki sposób programuje się numer seryjny w nowej płycie głównej? Dotyczy Surface Studio 2
Surface | Surface Studio | Install and update
75 questions
asked 2025-12-08T13:33:59.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ruszkowski Dawid
0
Reputation points
edited an answer 2025-12-10T14:36:39.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
4,830
Reputation points Microsoft External Staff
Moderator
0 answers
Issues setting up out of box surface go 3 oops message
Hello! I’ve tried for 2 days to set up a second device using my same MS account (Hotmail). In the initial set up, when typing my MS email it prompts me to choose Face ID, security key, etc. The other option is a memory stick which I don’t have. And then…
Surface | Surface Go | Install and update
388 questions
asked 2025-12-10T13:21:45.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 28.999999999999996%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Omar Gallegos
0
Reputation points
edited the question 2025-12-10T14:17:38.36+00:00
Gérard Oomens
113.3K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface pro 11th snapdragon thunderbolt not working
Thunderbolt manager does not pop-up when thunderbolt certified devices are connected to the thunderbolt port therefore the usb-hub detect the device properly however not possible to establish the connection Devices involved Surface pro 11 (ARM)…
Surface | Surface Pro | USB-C
324 questions
asked 2025-12-06T12:47:33.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
Oscar Cóbar
0
Reputation points
accepted 2025-12-10T11:32:52.8633333+00:00
Oscar Cóbar
0
Reputation points
2 answers
System recovered now battery only charges to 49%
Hi there i recently have my MS Surface Laptop 5 repaired as it wouldn't start. Everything was refurbished and my original shell of a machine was returned with a refurbished hard drive and I assume battery. Prior to my computer shutting down, my batter…
Surface | Surface Laptop | Power and battery
951 questions
asked 2025-12-09T22:30:59.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nina Dunn
0
Reputation points
answered 2025-12-10T10:23:51.4133333+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
can't turn off smart charging
I have a microsoft surface through work, however I travel alot and the "smart charging" makes the battery run out far too fast off power- I seem to have no way to turn it off.....how can I turn it to charge to 100%
Surface | Surface Laptop | Power and battery
951 questions
asked 2025-12-10T02:59:12.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 57.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alice Hughes
0
Reputation points
answered 2025-12-10T10:11:46.5833333+00:00
Jess-Q
4,830
Reputation points Microsoft External Staff
Moderator
1 answer
Does the Surface Dock 2 1GK-00002 includes a power supply ?
Hello, Does the Microsoft Surface Dock 2 1GK-00002 includes a power supply ? Or only the dockingstation. In the datasheet there is mentioned: "What’s in the box: Surface Dock 2, Surface Connect cable" There is not specifically mentioned the…
Surface | Other
1,329 questions
asked 2025-12-09T16:00:34.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 26%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Danny menting
0
Reputation points
accepted 2025-12-10T07:46:18.73+00:00
Danny menting
0
Reputation points
3 answers
Computer wont start
When I try to pwer it up the microsoft logo flashes on an off a few times then the computer just turns off
Surface | Surface Pro | Display and screen
3,496 questions
asked 2025-11-30T07:14:17.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Brad Peckler [CCDHB]
0
Reputation points
commented 2025-12-10T06:31:46.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
4,865
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Dissapearing battery icon for surface go 2
my battery icon has decided to magically dissapear??? how do i fix it?
Surface | Surface Go | Power and battery
250 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 51%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?
How to get Microsoft store to open with the error 0x80131500 I have tried the wsreset?
Surface | Surface Pro | Performance and maintenance
2,216 questions
asked 2025-12-08T13:48:20.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Crystal Thorne
0
Reputation points
commented 2025-12-10T05:52:36.8566667+00:00
Crystal Thorne
0
Reputation points
2 answers
Full System repair/reboot - erase it all
It starts and at the last step shuts down. I need the computer completely reset and I will add what I need again........
Surface | Surface Pro | Install and update
3,328 questions
asked 2025-12-09T21:18:35.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tim Sullivan
0
Reputation points
answered 2025-12-10T04:19:10.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,765
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 (Snapdragon X Elite) – HDR border artifacts on dark windows (Feedback ID included)
I am experiencing a reproducible HDR issue on my Surface Pro 11 with Snapdragon X Elite. Whenever HDR is ON, I see shimmering/glitter-like artifacts along the left and/or right edges of dark windows such as Settings, Microsoft Store, and Edge. The issue…
Surface | Surface Pro | Display and screen
3,496 questions
asked 2025-12-08T00:41:28.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 84%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
muhannad amer
0
Reputation points
commented 2025-12-10T03:27:28.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
6,965
Reputation points Microsoft External Staff
Moderator
1 answer
2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag
Winsat shows ssd. System information shows fixed drive on two new laptops.
Surface | Surface Pro | Performance and maintenance
2,216 questions
asked 2025-12-09T23:26:17.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JCB
0
Reputation points
answered 2025-12-09T23:26:28.67+00:00
Q&A Assist
3 answers
Windows 11 25H2 Surface Go 3 all windows open maximized
Hello, i just reinstalled my surface go 3 tablet. Since then, EVERY window, app or explorer i open ALWAYS starts in maximized mode. How can i turn that off? Iam currently running windows 11 25h2. Thanks for help! Moved from: Windows for home | Windows…
Surface | Surface Go | Display and screen
317 questions
asked 2025-12-09T10:55:10.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 13%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AndKal
0
Reputation points
commented 2025-12-09T15:58:15.8366667+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
1 answer
Surface Thunderbolt 4 dock not connecting with separate screen
I have a Surface Pro 8 with Windows 11 Home and recently purchased a Surface Thunderbolt 4 dock. While the dock connects well with my separate keyboard it does not connect with my separate screen. On the separate large screen I either get nothing or…
Surface | Accessories | Surface Dock
368 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 94%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
1 answer
Is there a mail-in repair option in ROBO
Is there a procedure to mail in Microsoft Surface computers to Microsoft directly for repair in ROBO? Or is there another method of creating a mail-in repair to Microsoft?
Surface | Surface Pro | Performance and maintenance
2,216 questions
asked 2025-12-09T15:15:35.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 17%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Adam C. LaFlam
0
Reputation points
answered 2025-12-09T15:15:43.8433333+00:00
Q&A Assist