2,304 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags
I have had M365 Private for several years. That subscription was extended on the 2nd of Nov. Then I bought a Family subscription on the 23rd of Nov. So I need the private subscription canceled and get a refund.
I have had M365 Private for several years. That subscription was extended on the 2nd of Nov. Then I bought a Family subscription on the 23rd of Nov. So I need the private subscription canceled and get a refund. Moved from: Microsoft 365 and Office |…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
How can I add my 365 subscription to a new laptop
I already pay for a subscription to Microsoft 365 but cannot access it on my new laptop - it’s directing me to buy a new subscription?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
How do I regain access to an outlook email account I have lost the password for?
Hello! I have lost the password for my outlook account. I know the email address, the name associated with the email, an email address that has been sending me emails, and the subject lines of the last 10+ emails I have sent from that email address. I…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Account suspended 37 days ago — multiple appeals submitted, no response
Hello, I am seeking help because my Microsoft account was suspended 37 days ago. I submitted multiple appeals through the official form, but I have not received a response. The appeal instructions say responses come within 24–48 hours or within 14 days,…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Change name of my subscription
My name is shown as [Moderators note: PII removed] and I would like to change it as [Moderators note: PII removed] for the Microsoft email ID [Moderators note: PII removed]@gmail.com. Reason for changing is because I need to take certification and…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
opt out for annual Microsoft 365 charge
My wife and I are billed each December for an annual charge that is no longer used and has not been used for 4 years since the business has been closed. We have disputed this charge every year but missing previous log in password. A previous case # was…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
How do I speak with a human? -- Account access
How do I contact a human support person about Home Microsoft 365? I don't remember my password, and I no longer have access to the recovery email address. And I try to answer the 20 questions and it's not good enough. I really, really want to speak with…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
I want to cancel my subscription now.
You charged my visa for $105.99 and I have no idea what I have. I do not use Microsoft. I want to cancel my subscription. Now!
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft family
my spouse upgraded from basic to family and sent me a invite to share family--however it says I already have a subscription--I think it is a old one that should no longer be active but Im not sure and do not want to delete to cause any problems please…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
forgot email name how restore
hi ..have old email nb********@outlook.com.. forgot full email name... How restore... regards Mark
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Continuous password prompt
Hi there, Am having Continuous password prompt in microsoft office 365 family since 2 months now, how do i reach microsoft to fix this problem? Moved from: Microsoft Security | Microsoft Authenticator
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Accessing hotmail with 2-step verification & forgotten password
HELP!!! I have forgotten my hotmail password, but when I press "forgotten password" it leads to adding a 2nd email address, then asking for Authenticator or phone number for a text. I can't add my hotmail account to MS Authenticator, as I have…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
I want to change my Profile name of microsoft account to Hemadruthi N
my microsoft account verification name has a middle name which is not it shld be changed to hemadruthi N no middle name *Moved from Microsoft 365 Insider | Access | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 Account
I would like to inquire about the account license, the reason for its sudden suspension and the sudden closure of the account due to an error in the password, and how to renew the license and subscribe. Previous emails: <<Emails…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 for Family not showing up in my account
I get charged annually for Microsoft 365 for Family and am not given a product key and csn't find the product in my account. At this point, I want to cancel but can't since I can't find it. Please help stop the madness and it really feels like a…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 subscription not activating
I purchased a Microsoft 365 Personal subscription through my Apple ID on 9 December 2025, but it does not activateon my Microsoft account. Restore Purchases shows an error, and the subscription does not appear on account.microsoft.com. How can I link my…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
investigate an ongoing billing
Hello- I am trying to get to MS a real person to investigate an ongoing charge on my bank account. I am getting lost in the website and not accessing the information. Trying to determine if this is fraud. It looks like I have been billed every month. I…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Access to Excel, Word, PPT
Hello, I have been invited to be a member in a Microsoft Family Plan but I can edit or save anything on the apps. Can you help solving this issue? Thanks!
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Unable to log in to my authentication application
Pls I have been having trouble reloging into my authentication app, I am not sure which email I used for my recovery email
Microsoft 365 and Office | Subscription, account, billing | For home | Other
How Can I create more E-Mail Adresses
Hello, I Need asap more e-mail adresses. How Can I fix it? Moved from Microsoft 365 and Office | Access | Other | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other