2,304 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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I have had M365 Private for several years. That subscription was extended on the 2nd of Nov. Then I bought a Family subscription on the 23rd of Nov. So I need the private subscription canceled and get a refund.

I have had M365 Private for several years. That subscription was extended on the 2nd of Nov. Then I bought a Family subscription on the 23rd of Nov. So I need the private subscription canceled and get a refund. Moved from: Microsoft 365 and Office |…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-13T16:18:20.2833333+00:00
G David Shaw 0 Reputation points
edited the question 2025-12-13T18:16:04.24+00:00
Gérard Oomens 113.7K Reputation points Volunteer Moderator
2 answers

How can I add my 365 subscription to a new laptop

I already pay for a subscription to Microsoft 365 but cannot access it on my new laptop - it’s directing me to buy a new subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-12T03:10:28.34+00:00
Pam Sandhu 0 Reputation points
commented 2025-12-13T13:22:29.37+00:00
Thomas4-N 5,035 Reputation points Microsoft External Staff Moderator
3 answers

How do I regain access to an outlook email account I have lost the password for?

Hello! I have lost the password for my outlook account. I know the email address, the name associated with the email, an email address that has been sending me emails, and the subject lines of the last 10+ emails I have sent from that email address. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-12T03:33:02.8633333+00:00
Mishka Biscuit 0 Reputation points
commented 2025-12-13T08:47:48.38+00:00
Alice-N 4,200 Reputation points Microsoft External Staff Moderator
4 answers

Account suspended 37 days ago — multiple appeals submitted, no response

Hello, I am seeking help because my Microsoft account was suspended 37 days ago. I submitted multiple appeals through the official form, but I have not received a response. The appeal instructions say responses come within 24–48 hours or within 14 days,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-10T19:28:33.92+00:00
trong tin nguyen 0 Reputation points
edited an answer 2025-12-13T07:29:35.23+00:00
Ami-T 4,125 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Change name of my subscription

My name is shown as [Moderators note: PII removed] and I would like to change it as [Moderators note: PII removed] for the Microsoft email ID [Moderators note: PII removed]@gmail.com. Reason for changing is because I need to take certification and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-13T02:54:39.8666667+00:00
Karthik Turaga 20 Reputation points
accepted 2025-12-13T07:24:11.7033333+00:00
Karthik Turaga 20 Reputation points
2 answers

opt out for annual Microsoft 365 charge

My wife and I are billed each December for an annual charge that is no longer used and has not been used for 4 years since the business has been closed. We have disputed this charge every year but missing previous log in password. A previous case # was…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-12T22:56:40.66+00:00
F R E D Eismont 0 Reputation points
answered 2025-12-13T04:21:18.0033333+00:00
Ami-T 4,125 Reputation points Microsoft External Staff Moderator
6 answers

How do I speak with a human? -- Account access

How do I contact a human support person about Home Microsoft 365? I don't remember my password, and I no longer have access to the recovery email address. And I try to answer the 20 questions and it's not good enough. I really, really want to speak with…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-07-26T20:10:23.6566667+00:00
James Ivey 25 Reputation points
answered 2025-12-12T17:46:30.96+00:00
Mohamed Wael 0 Reputation points
2 answers

I want to cancel my subscription now.

You charged my visa for $105.99 and I have no idea what I have. I do not use Microsoft. I want to cancel my subscription. Now!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T21:17:55.2133333+00:00
Christa Hirneisen 0 Reputation points
answered 2025-12-11T21:21:52.6433333+00:00
Stefan Blom 324K Reputation points MVP Volunteer Moderator
4 answers

Microsoft family

my spouse upgraded from basic to family and sent me a invite to share family--however it says I already have a subscription--I think it is a old one that should no longer be active but Im not sure and do not want to delete to cause any problems please…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T17:11:25.36+00:00
Frank Gehrt 0 Reputation points
answered 2025-12-11T17:46:58.9033333+00:00
JC 7,515 Reputation points Independent Advisor
2 answers

forgot email name how restore

hi ..have old email nb********@outlook.com.. forgot full email name... How restore... regards Mark

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T16:12:24.0766667+00:00
Mark Shnayder 0 Reputation points
answered 2025-12-11T16:53:57.53+00:00
Noel Macadangdang 8,080 Reputation points Independent Advisor
2 answers

Continuous password prompt

Hi there, Am having Continuous password prompt in microsoft office 365 family since 2 months now, how do i reach microsoft to fix this problem? Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T14:08:24.73+00:00
David Ibanga 0 Reputation points
answered 2025-12-11T16:44:23.62+00:00
Lucky 5,245 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Accessing hotmail with 2-step verification & forgotten password

HELP!!! I have forgotten my hotmail password, but when I press "forgotten password" it leads to adding a 2nd email address, then asking for Authenticator or phone number for a text. I can't add my hotmail account to MS Authenticator, as I have…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T13:13:25.26+00:00
Alex Wilkins | AFS 20 Reputation points
accepted 2025-12-11T15:44:58.52+00:00
Alex Wilkins | AFS 20 Reputation points
1 answer

I want to change my Profile name of microsoft account to Hemadruthi N

my microsoft account verification name has a middle name which is not it shld be changed to hemadruthi N no middle name *Moved from Microsoft 365 Insider | Access | Other

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T08:16:00.84+00:00
Hemadruthi N 0 Reputation points
commented 2025-12-11T15:32:38.1566667+00:00
DaveM121 814.5K Reputation points Independent Advisor
3 answers

Microsoft 365 Account

I would like to inquire about the account license, the reason for its sudden suspension and the sudden closure of the account due to an error in the password, and how to renew the license and subscribe. Previous emails: <<Emails…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-09T12:51:02.6066667+00:00
Blue Sky Logistics 0 Reputation points
commented 2025-12-11T02:47:35.9833333+00:00
Ami-T 4,125 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 for Family not showing up in my account

I get charged annually for Microsoft 365 for Family and am not given a product key and csn't find the product in my account. At this point, I want to cancel but can't since I can't find it. Please help stop the madness and it really feels like a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-11T00:31:11.6933333+00:00
Lynn Davisson 0 Reputation points
answered 2025-12-11T01:53:48.2466667+00:00
EmilyS726 186.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Microsoft 365 subscription not activating

I purchased a Microsoft 365 Personal subscription through my Apple ID on 9 December 2025, but it does not activateon my Microsoft account. Restore Purchases shows an error, and the subscription does not appear on account.microsoft.com. How can I link my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-09T18:34:06.9033333+00:00
Zahra Fazeli 20 Reputation points
answered 2025-12-10T17:58:53.2333333+00:00
Noel Macadangdang 8,080 Reputation points Independent Advisor
6 answers

investigate an ongoing billing

Hello- I am trying to get to MS a real person to investigate an ongoing charge on my bank account. I am getting lost in the website and not accessing the information. Trying to determine if this is fraud. It looks like I have been billed every month. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-02T17:09:25.8866667+00:00
Julie Dunne Murphy 40 Reputation points
answered 2025-12-10T17:33:48.75+00:00
Randy Furushiro 5 Reputation points
1 answer

Access to Excel, Word, PPT

Hello, I have been invited to be a member in a Microsoft Family Plan but I can edit or save anything on the apps. Can you help solving this issue? Thanks!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-10T16:08:08.3833333+00:00
Andre Claux 0 Reputation points
answered 2025-12-10T16:49:02.7833333+00:00
DaveM121 814.5K Reputation points Independent Advisor
2 answers

Unable to log in to my authentication application

Pls I have been having trouble reloging into my authentication app, I am not sure which email I used for my recovery email

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-10T15:38:33.4133333+00:00
Sylvester Enegare 0 Reputation points
answered 2025-12-10T16:25:36.8366667+00:00
Jeronimo Fuerte 26,445 Reputation points Independent Advisor
1 answer

How Can I create more E-Mail Adresses

Hello, I Need asap more e-mail adresses. How Can I fix it? Moved from Microsoft 365 and Office | Access | Other | Other

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-12-10T13:38:07.91+00:00
Arnold Carleo 0 Reputation points
answered 2025-12-10T14:58:44.54+00:00
JC 7,515 Reputation points Independent Advisor