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Microsoft Q&A
22,730 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I have two Microsoft accounts that I didn't realize I had. I want to delete one account and merge everything into a single account. I have a Windows Home version under remove PII @outlook.com, and I have a Business version under My Company Alphiniti,…
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Can anyone tell me why I frequently get messages like the attached screenshots? I am using my personal desktop computer. I have used it for work before, but I no longer work for the company that I worked for. I have tried removing all references to my…
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I am unable to use other devices to login because the login screen continues to show my old email address (so it would send codes there!) despite me having changed the email to the one that correctly reflects on my profile, viz. Mod remove PII…
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I have a recurring charge on a card that is not linked to my microsoft account for $155.79. I cannot add the card to my account because I just had to cancel it because this charge looks like fraud. How do I find out what this recurring charge is for? Why…
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Discovered that both my wife and I have a Microsoft family subscription. We use the same PC. I have cancelled the one under my name and we will now use her subscription. I would of thought Microsoft would have caught this and advised us but not. By…
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Due to problems with my mobile I had to go to factory setting and lost contact to my Microsoft account, I had to start afresh and made a new account, this was a mistake. I still had access to my original Microsoft account on my tablet and laptop. so in…
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Objet : Blocage du tableau de bord Microsoft 365 Developer Center Bonjour, Je rencontre un problème persistant avec mon compte Microsoft 365 Developer Program. Lorsque j’accède au tableau de bord via…
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Hi, I was trying to get a free trial for plan 99 euro per year plan. I have made several try but its showing check the details or use another card. Can you please help me? Best Pankaj
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I have been charged for two subscription but I am unable to login to one of the accounts as I don't recognise the email address it wants to use to login - I have tried all the different ways to login to the second account but nothing is working - how do…
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I have a Windows 11 PC registered under my primary user-ID and a Microsoft 365 Family account registered under my old (secondary) user-ID. How can I make my Windows 11 PC 'adopt' my Microsoft 365 subscription that was registered under my old user-ID? Or,…
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I have recieved an email from Microsoft telling me I am able to switch back to Office 365 Personal Classic($12/month) from Office 365 Personal($17/month) as microsoft made a mistake in 2024 as stated in the email from Microsoft, The email also said I…
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Upgraded to 365 Family Plan but my Windows account on my PC still shows individual plan. I shared the 365 plan with a family member but copilot does not show up in their Word and Excel, it only shows in Edge.
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I was asked to cancel my current 365 Personal subscription to be able to re-subscribe to 365 Personal Classic. I canceled (still valid until February 2026), but didn't find the option to do the classic subscription. I need help on this.
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I was offered the option to switch to Microsoft 365 Family Classic but when I click the link it says I'm not eligible. Any thoughts please?
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No matter how many times I close out of my business account and go back to my personal account, I get the AADSTS900561 error message. I signed out of the business account each time and it still switches back. Please help me.
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I purchased a Dell laptop, and it was to have the MS Family 365 Plan. It didn't. I end up with two 1 person MS 365 Plans or two MS accounts. The issue I'm now having is that we are unable to toggle back and forth on the one laptop without having to…
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Can you tell me what this charge is for? Dec 2, 2025 -$141.83 • PURCHASE / MICROSOFT*MICROS REDMOND WA auth #195571 12-02-2025-I've never spent this amount for a Microsoft product.
I have 365, and shared with 3 others. Wanting to share with another person. Go through the whole sharing process, and the invitee gets the "Congratulations" message, but nada, nothing. Does not show under my share and the invitee has nothing.…
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Recently my Microsoft account was compromised, so I reached out to Microsoft support to get my case escalated. But the thing is I got a email from cdoccm alpha microsoft dot com (cdoccm@microsoft.com). I gave them all of the info listed below but I…
マイクロソフト365年間更新料7,340円クレジットより引き落とされてますが現在使用しておらず停止したいのですが昔のパソコンの為サインインできない状態なので連絡致しました
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