Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
11,850 questions with Microsoft Security | Microsoft Authenticator tags
0 answers
Authenticator app no longer connected with log in
hi there, I add previously connected my authenticator app to log into an important account on a website, however it seems to have disconnected from this and I now cannot log in. When I go to log in on the website, it asks for a 2 factor authentication…
Microsoft Security | Microsoft Authenticator
asked 2025-12-11T18:03:40.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 91%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
TAPP, Sophie (BARTS HEALTH NHS TRUST)
0
Reputation points
asked 2025-12-11T18:03:40.91+00:00
TAPP, Sophie (BARTS HEALTH NHS TRUST)
0
Reputation points
1 answer
I lost my authenticator access
Hello, i have lost my access to authenticator because i change my phone and now I can’t able to login to my account. I don’t have access to my old authenticator app on my previous phone so I don’t get any code . Is this possible that I can get a code on…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T04:02:52.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 71%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Manjot toor
0
Reputation points
edited the question 2025-12-11T17:36:10.78+00:00
Alison A
3,245
Reputation points Microsoft External Staff
Admin
2 answers
Child account can't receive verification emails or activate the mailbox (Microsoft Family - Outlook account blocked)
Hello, I need help with my daughter’s Microsoft account. Her email is: remove PII @outlook.com The account is added under my Microsoft Family, and I can edit all her information from my side. However, the email itself is not receiving any messages at…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T17:01:26.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 91%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hazem Hussein Hassan
0
Reputation points
answered 2025-12-11T17:14:00.8933333+00:00
Hazem Hussein Hassan
0
Reputation points
1 answer
Got unusual sign-in to my account associated with Microsoft Authenticator app.
Received "unusual sign-in" notification for the account associated with my Microsoft authenticator. Sign-in was from Egypt and apparently successful, even though I did not receive any verification emails or notifications. Does it mean that all…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T15:54:17.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mikhail Severov
0
Reputation points
commented 2025-12-11T16:33:23.7233333+00:00
Mikhail Severov
0
Reputation points
1 answer
No chances to validade MFA and access the account
Hello, Last July/August/September 2024 was created a Microsoft account to be associated to acquire windows licenses. The account is [<Mod remove PII> ] The registry was made on September 2nd. The account was created with the following…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T15:47:47.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 88%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Miguel Soares
0
Reputation points
edited the question 2025-12-11T16:19:40.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
67,800
Reputation points
Volunteer Moderator
1 answer
My Account Has been Hacked and I cant get it back, although i have FULL proof of my ownership.
I've purchased Minecraft on my old account that i own from 2015 , year and half ago .. suddenly i woke up and found 3 accounts on different platforms are compromised , managed to save 2 out of 3.. but my Microsoft account .. i was unable to reach to a…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T15:47:07.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Medo Saleh
0
Reputation points
answered 2025-12-11T15:48:35.8833333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
How do I sign back in to my work account via the authenticator app when the app requires me to use the app as a two step verification method?
Hello everyone. The weirdest thing happened. I was somehow signed out of my work account via the Microsoft Authenticator app. When I try to sign back in, it wants me to type in the number showing in the authenticator app. I do not have another device…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T14:13:31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 55.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lakeitha Haney
20
Reputation points
accepted 2025-12-11T15:32:46.18+00:00
Lakeitha Haney
20
Reputation points
1 answer
Hacked account
Hi My account was hacked and email address changed to <Mod remove PII> . I can't even reset the account because all communication goes to this hacker's email address. I have tried multiple times to get Microsoft Support to help resolve the issue…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T15:00:35.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 24%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYQ%3C/text%3E%3C/svg%3E)
Yolokazi Quwe
0
Reputation points
edited the question 2025-12-11T15:06:17.14+00:00
simo-k
67,800
Reputation points
Volunteer Moderator
3 answers
My account got hacked
Hello, my account got hacked today. I have no idea how to recover it. I got mails that they changed all of my security things like my password, verification app etc. I dont know who to contact and what to do. I tried many things for example i tried the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 94%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 57.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
1 answer
Azure wants 6 digits code but Authenticator generates 8 digits
Hi, I have been accessing the Azure Admin Portal using my personal Microsoft account with password authentication. However, starting today, the portal is asking me to “Enter code” for MFA. I installed the Microsoft Authenticator app, but it generates an…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T13:52:58.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Ranjith A
0
Reputation points
answered 2025-12-11T13:53:25.0533333+00:00
Q&A Assist
1 answer
Microsoft authentication code
I am unable to get my code with the Microsoft authentication app. I have deleted the app on my phone and downloaded it. It still doesn’t show me the code. Please advise how to go about this
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T13:32:49.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 66%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thabiso Seleke
0
Reputation points
answered 2025-12-11T13:32:58.7733333+00:00
Q&A Assist
1 answer
Cant log into my hotmail account and lost access to microsoft authenticator app
Hi I have lost the device where my microsoft authenticator app was installed. That means when I try to log into my hotmail address <Mod remove PII> @hotmail.com I am still asked to verify via my authenticator app. When I try to reset my password,…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-10T11:46:12.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 94%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Lars Jedermann
0
Reputation points
edited the question 2025-12-11T13:17:50.57+00:00
simo-k
67,800
Reputation points
Volunteer Moderator
0 answers
Wrong icons in Authenticator App
Hello, in Authenticato App for Android (v 6.2510.7126) I have issues with icons: almost all icons that in the name have an 'X' character are shown with the x.com icon (see screenshot 2025_10_31 14_46 Office Lens.jpg) a lot of other icons previosly…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-10-31T13:55:22.77+00:00
Pietro Vecchio
46
Reputation points
commented 2025-12-11T10:49:44.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 23%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Ken
0
Reputation points
0 answers
Authenticator fails to sendt verification codes to adminstrator
Hi Our company has a major issue related to microsoft Authenticator. We have set up a ned PC and has all setup except for verfication with Authenticator. We have now tried everything but thing helps. We are simply not able to get a verification code on…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-07-07T11:49:50.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
Oliver Olesen
0
Reputation points
commented 2025-12-11T10:40:58.7133333+00:00
Oliver Olesen
0
Reputation points
2 answers
How to fix authenticator. i recently did a factory reset on my phone and trying to download a new authenticator, i do not get the code but seems it goes to the previous app before the reset. so, i can not access my authenticator app as well.
I need to download a new app as I just did a factory reset on my mobile. The new app request i confirm the codes from the old app to enable finishing the download of the new one. Kindly help with this as i am unable to access a whole lot of applications…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-10T14:49:50.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQG%3C/text%3E%3C/svg%3E)
Qassim, Gafar
0
Reputation points
answered 2025-12-11T10:38:17.6466667+00:00
Q&A Assist
1 answer
Transferring my authentcator app account to my ios phone
I am using an android phone and now i am using an ios phone . I need to transfer all the account in the android phone authenticator app to the iOS phone authenticator app. I have created Gmail personal backup account in the android phone and using that…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T07:53:10.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 51%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Afsal Fencer
0
Reputation points
commented 2025-12-11T08:02:56.3833333+00:00
Afsal Fencer
0
Reputation points
1 answer
My account is going to get me killed because Microsoft thinks I'm trying to steal it.
I have a Microsoft account that's going to be the death of me soon. This account only works if I change its password on my work computer and the work internet. As soon as I get home and try to log in from my computer or phone, the account gets locked…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T07:17:59.9766667+00:00
Ezz El-Den Ghanem Diab
0
Reputation points
answered 2025-12-11T07:18:15.9366667+00:00
Q&A Assist
1 answer
Hi I have lost access to my phone that has authentication app. Unable to receive code for one of my account
Dear support team, I have lost my school account access my account is ******@shernet.sheridan.ca. please support to recover it t thanks
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-11T06:35:59.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sonika Sharma
0
Reputation points
answered 2025-12-11T06:36:13.8833333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
I received an email titled “Microsoft 365 Sign-In for Multi-Factor Authentication.”
The sender is ******@itsafetyteam.com. Is this an official Microsoft team? I'm using a different SSO service, so it feels strange to receive a direct email like this. Is there a possibility that this is a phishing email?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 49%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
1 answer
I can not logging in my id my old phone is loss i getting to go sign the my id can accept the password but still go microsoft Authenticator app how to request the support issue this is very bad experience
Issue: I am unable to log in because my Microsoft Authenticator app was on my old phone, which I no longer have access to. I recently switched to a new phone and cannot complete the authentication process. I kindly request you to remove/reset the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
11,850 questions
asked 2025-12-10T23:04:58.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 20%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETV%3C/text%3E%3C/svg%3E)
Thien Võ (student)
0
Reputation points
edited the question 2025-12-11T03:44:27.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ami-T
3,965
Reputation points Microsoft External Staff
Moderator