48 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Android tags

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Trying to close trial business account and authenticator app won't work so I can't get in!

Urgently need help cancelling my Microsoft 365 Business trial. I’m extremely frustrated after spending days of my rare free time trying to resolve this. It should not be this hard. I was given a 30-day trial for a Microsoft Business account and need to…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-12-11T03:30:03.9233333+00:00
Hannah 0 Reputation points
edited an answer 2025-12-11T05:31:12.44+00:00
TiNo-T 9,180 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Need to cancel a business-free trial do not know my login

My son set up a Microsoft 365 business standard account free trial subscription and does not remember the login or anything and I cannot get into it to cancel the free trial I cannot get anybody to talk to me at Microsoft what do I do

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-12-10T19:18:16.0866667+00:00
Emily Proctor 20 Reputation points
commented 2025-12-11T01:18:44.7766667+00:00
Emily Proctor 20 Reputation points
3 answers

Tenant access block. / only accept POST requests. Recieved a GET request.

Hello. I was Using Grok.com for some research, and they had me pull some HTMLs and .js files from the dev browser for inspection. Next thing I knew, I had files being Autonomously wrote on my.desktop, as well as HTML files in the Dev browser. Next thing…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-11-25T17:24:09.75+00:00
Curtis Kingsley 0 Reputation points
answered 2025-11-25T18:19:04.1766667+00:00
Alexis-NG 9,420 Reputation points Microsoft External Staff Moderator
2 answers

Unrecognizable charges

I have an unrecognizable charger to my account. I need to know what ut us and why in the amount of $27.26-twice. I need refunded immediately

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-11-15T01:12:20.56+00:00
Cheryl Harris 0 Reputation points
commented 2025-11-17T10:10:19.53+00:00
Tammy-Ng 5,435 Reputation points Microsoft External Staff Moderator
1 answer

The QR code to set up Microsoft Authenticator says invalid when I scan it on my phone. The code is on my laptop but the app is on my phone.

I am trying to download the Microsoft Authenticator and it asks to scan the QR Code from the website and when i scan the code on my phone it shows "QR code invalid"

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-11-03T21:23:31.5866667+00:00
Tammy Morgan 0 Reputation points
commented 2025-11-06T19:55:31.11+00:00
Jay Tr 6,225 Reputation points Microsoft External Staff Moderator
1 answer

tenho o Error code 399287 quando tento fazer a autenticação por mensagem, como posso fazer para resolver

Quando tento criar perfil no Authenticator não consigo porque o mesmo só permite usar codigos do próprio Authenticator Moved from Office/Access

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-02T12:19:52.1133333+00:00
Miguel Pinto 0 Reputation points
edited the question 2025-11-02T05:17:32.2666667+00:00
Jack-Bu 5,490 Reputation points Microsoft External Staff Moderator
1 answer

Urgent: Need Help Resetting 2FA, Can’t Sign In to My Microsoft Account

Hello Microsoft team, I need some help from all of you. My <<removed PII>> account cannot log in because of 2FA, I cannot access Authenticator app to verify code. Please help me. Authenticator app on my phone was losing. My phone it was…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-28T09:54:58.0033333+00:00
Phearum Seng 15 Reputation points
edited a comment 2025-10-31T17:52:49.1933333+00:00
Przemek Klajmon 0 Reputation points
1 answer

Wie kann ich mein MS365 single Konto in ein MS365 Business standard Konto umwandeln?

Ich möchte in meinem Account die Funktionen von Exchange nutzen. Dies geht nach meiner Kenntnis nur mit einem Business standard Konto. Wie kann ich mein bisheriges Konto umwandeln? Ich möchte nicht zwei kostenpflichtige Konten haben.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-21T10:20:02.2566667+00:00
Jan Schröder 0 Reputation points
commented 2025-10-26T13:08:56.22+00:00
Tammy-Ng 5,435 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Error Code 399287, unable to log in it to admin account

Dear Microsoft Support Team, I have small company, we have 2 email accounts, one public (used also on this website) and one admin account. Few months ago, my app "Authenticator" was unfortunately uninstalled on my phone. Few days ago, when I…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-20T14:32:01.2433333+00:00
Kostrej 20 Reputation points
commented 2025-10-22T15:03:01.43+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
2 answers

please contact me I need assistance no help since start of the year!!!! help me

I need help I am being charged for an account I dont use. I cant remember the email attached to it. I need help right away. I have been told so many things, no one has been able to help.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-21T02:41:54.0266667+00:00
Andria Baroni 0 Reputation points
commented 2025-10-22T11:26:58.22+00:00
Flora-T 7,225 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Cannot Log into 365 Account to Create Support Ticket. Cannot authenticate on Authenticator app either.

I am the sole owner, admin and user for my Microsoft 365 business standard account. I recently changed the primary domain on my account because the business will be undergoing a name change. I cannot log into my Microsoft account anymore under either…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-15T17:10:21.86+00:00
st 20 Reputation points
accepted 2025-10-21T18:35:24.29+00:00
st 20 Reputation points
2 answers

How to change admin roles without having access to the only admin account

Hello, I’m contacting you regarding our Microsoft 365 Business subscription. We no longer have access to the Global Administrator account, as the person who managed it has left the company and we do not have access to their email. We need to assign a new…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-14T19:30:39.5066667+00:00
Juan Rios Carranza 5 Reputation points
commented 2025-10-20T08:24:09.8366667+00:00
Teddie-D 9,045 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of MFA due to new phone - I am only admin, all suggestions already attempted

I recently changed over to a new iPhone and did not "tell" my Authenicator that I was doing it. I am now locked out of ALL Microsoft accounts and as the ONLY admin on the account, anything that tells me to "contact my…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-12T21:20:12.7766667+00:00
Julie Teplitzky (Consultant) 0 Reputation points
commented 2025-10-17T16:17:51.67+00:00
Vy Nguyen 7,825 Reputation points Microsoft External Staff Moderator
1 answer

Ho creato un account business ma non ho completato il processo di registrazione

Buongiorno, mesi fa ho creato un account business per poter acquistare la licenza Teams ma non ho mai portato a termine la registrazione. Ora l'account esiste ma non riesco ad accedere perchè Authenticator non lo riconosce, sono in un loop, in quanto non…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-16T14:04:44.25+00:00
Paolo Fogli 0 Reputation points
commented 2025-10-17T14:31:15.04+00:00
Flora-T 7,225 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Is it free to call out to other EU countries from Netherlands teams phone?

Is it free to call out to other EU countries from Netherlands teams phone? I plan to buy the Teams Essentials and Teams Phone with domestic calling. But I wonder Is it free to call out to other EU countries from Netherlands teams phone? or it is only…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-07T15:11:34.6133333+00:00
Account 2 | Eurise K 20 Reputation points
commented 2025-10-16T15:27:08.92+00:00
Killian-N 6,720 Reputation points Microsoft External Staff Moderator
1 answer

My Microsoft 365 account comes up with Error Code 500; I have spent hours on hold for Microsoft, but noone picks up. How can I get the 'lock" undone? Anyone have a contact or phone number?

Yesterday morning, suddenly access to my Microsoft 365 account stopped working. The error code comes up with Error 500. I have had two different computer guys try to get me back on line, without success. I use this account for business. I have spent a…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-11T16:18:34.3366667+00:00
AdamZ 0 Reputation points
commented 2025-10-15T17:43:31.71+00:00
Chris Duong 5,245 Reputation points Microsoft External Staff Moderator
1 answer

Request to Cancel Microsoft 365 Subscription

I have lost access to my Microsoft 365 Business Standard account and no longer need the subscription. I am requesting that my subscription be canceled as soon as possible and that any necessary steps be taken to close the associated account. For…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-09T17:55:15.3266667+00:00
Balance Life Health Service LLC 0 Reputation points
commented 2025-10-14T16:53:27.7966667+00:00
Ryan-N 8,245 Reputation points Microsoft External Staff Moderator
2 answers

Locked Out of Admin Account — MFA reset needed

I am the only Global Administrator for our Microsoft 365 Business account (domain: PII Removed). My admin account (PII Removed) is locked because my Authenticator app email was deleted. I already reset the password but cannot complete MFA. Error code:…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-06T20:05:21.5233333+00:00
怡禎 胡 0 Reputation points
edited an answer 2025-10-13T05:57:51.89+00:00
Dora-T 8,520 Reputation points Microsoft External Staff Moderator
1 answer

Admin Account Lost

Hello, Please help me troubleshoot this. Please help me troubleshoot this.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-08T17:37:37.33+00:00
Hy 0 Reputation points
edited the question 2025-10-10T17:27:23.61+00:00
Stefan Blom 323.7K Reputation points MVP Volunteer Moderator
2 answers

Urgent: Global Admin locked out due to MFA – unable to access Entra ID

Hello, My phone was recently damaged and reset, which caused me to lose access to my Microsoft Outlook/Authenticator app. Because of this, I can no longer receive the MFA verification codes required to log in to Entra ID. I am able to log in to Outlook…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-10-01T10:02:27.33+00:00
imos04 0 Reputation points
edited a comment 2025-10-10T03:36:35.4066667+00:00
Flora-T 7,225 Reputation points Microsoft External Staff Moderator