1,958 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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How do I access my college account when I’m asked to put a code in the Authenticator app and then it won’t allow me access to the Authenticator app

I am trying to access my maynooth university account and it won’t allow me to put in a code. They redirect me to my email on outlook which I can’t use without being logged into the Authenticator app

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-11T15:27:37.2433333+00:00
ISOBEL ROSE CLYNE FARRELLY 0 Reputation points
answered 2025-12-11T16:27:20.69+00:00
Hani-N 5,515 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator and school id

I got a new IPhone 17 and install Authenticator at first my notifications came on Ly in my old phone my iPhone 12 i then uninstall it in my iPhone 12 ans now i dont receive notification in any phone inclusing my ipad my school email is: **[Moderator…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-11T02:10:05.4033333+00:00
Daliah Mohamed 0 Reputation points
edited the question 2025-12-11T14:37:26.4066667+00:00
Daniel-Vo 1,500 Reputation points Microsoft External Staff Moderator
2 answers

I have been signed out of my authenticator and I can't access my email

I restored my iPhone after it crushed and hence lost access to the Microsoft Authenticator account. When I tried to access my student account, the Microsoft Authenticator won't let me access my student account. Whenever I sign in, it keeps referring me…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-11T13:48:43.0233333+00:00
Comfort Ndzinisa 0 Reputation points
edited the question 2025-12-11T14:18:18.5933333+00:00
Demi-N 9,180 Reputation points Microsoft External Staff Moderator
2 answers

Signing in verification authenticator app problem

Good day! I have an email that uses [Moderator note: personal info removed]. I was trying to log in but it keeps asking for sign in verification code from my authenticator app. However, my account was not connected to the authenticator app as of now.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-10T15:01:47.2633333+00:00
Kenneth 0 Reputation points
answered 2025-12-11T11:20:23.27+00:00
Kieran Donoghue 0 Reputation points
2 answers

Authenticator app code

I created an email a while ago for Junior college and it uses yosemite.edu. I recently upgraded phones and when I reinstalled authenticator (google) I lost access to my account. I tried signing it thru the microsoft authenticator but it keeps asking for…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-09T22:00:01.69+00:00
Migue 5 Reputation points
edited the question 2025-12-11T07:12:13.5333333+00:00
Daniel-Vo 1,500 Reputation points Microsoft External Staff Moderator
1 answer

activate account office365 for teacher

لا استطيع تفعيل حساب اوفيس 365 الخاص بالمعلمين عند فتح التطبيق تظهر رسالة بالتفعيل ويظهر خطأ رقمم 44

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-11-01T07:17:53.4766667+00:00
commented 2025-12-11T04:53:11.7833333+00:00
2 answers

How can I change the Global Admin Access and Password

My name is Moderator note: personal info removed, and I am writing to urgently request the reinstatement and reset of our Microsoft 365 Global Admin username and password. The former staff member who held these credentials is no longer with the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-10T06:06:13.3466667+00:00
Kris Raajes 0 Reputation points
commented 2025-12-11T03:50:25.39+00:00
Sophie N 8,290 Reputation points Microsoft External Staff Moderator
2 answers

I am the Admin to my School's Microsoft 365 Account, but I am unable to get admin access when I log in

I am the Admin to my School's Microsoft 365 Account, but I am unable to get admin access when I log in

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-10T19:18:33.0566667+00:00
Head of ITSS Dept, GCTU 0 Reputation points
edited an answer 2025-12-10T19:51:57.2733333+00:00
Ryan-N 8,245 Reputation points Microsoft External Staff Moderator
2 answers

My Authenticator wants to use the Authenticator App to create my account passkey in Authenticator.

I recently got a new phone and was trying to sign into my school account. I use Microsoft Authenticator to verify every time I sign in. However I realized that since I got a new phone my account wasn’t in the Authenticator anymore. So I tried to add the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-08T17:40:09.93+00:00
Pierce, Colton M 0 Reputation points
commented 2025-12-10T12:01:28.6266667+00:00
Alina-Le 4,755 Reputation points Microsoft External Staff Moderator
2 answers

Problem using Microsoft Authenticator for 2-step verification (kis-mm.com)

Dear Microsoft Support Team, We have a problem using Microsoft Authenticator with our tenant kis-mm.com. We can log in to the Microsoft Authenticator app, but we cannot complete two-step verification. The app does not approve sign-in or does not work as…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-11-19T04:51:38.1266667+00:00
IT Support 406 Reputation points
edited a comment 2025-12-10T05:29:09.4466667+00:00
Viego An 5,655 Reputation points Microsoft External Staff Moderator
1 answer

Trouble verifying your account. Error Code: 50089

Hello, I have received a notice that the subscription price for Minecraft Education will increase, but I am unable to cancel it because I can’t access my account. I am trying to sign in to my account, but I cannot receive the verification code via SMS -…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-09T15:56:54.02+00:00
Egor Zubenko 0 Reputation points
answered 2025-12-09T18:07:49.7633333+00:00
Lia V 3,475 Reputation points Microsoft External Staff Moderator
2 answers

I am having trouble using the Authenticator app to login to my school account

Not able to type code on the authentication app. It’s not linking with my school account. I uninstalled and reinstalled the authentication app and it’s still not working. It keeps saying sorry we are having trouble verifying your account please try again…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-07T22:50:54.6533333+00:00
Amanda Hyppolite 0 Reputation points
commented 2025-12-09T15:58:06.7966667+00:00
Tamara-Hu 8,635 Reputation points Microsoft External Staff Moderator
2 answers

My authenticator app isn't working for school, what should I do?

I'm unable to log into my school's community college account because my authenticator app isn't working. When they try to send me a code to verify on the app, A) it doesn't show up or B) it says "Sorry, we're having trouble verifying your account.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-08T01:46:26.6433333+00:00
Kiki Ho 0 Reputation points
commented 2025-12-09T06:54:14.6966667+00:00
Jade Ng 6,150 Reputation points Microsoft External Staff Moderator
2 answers

How to log back in authenticator

I am currently unable to log back into my authenticator app and I am not sure how to. I got a new phone and was logged out of the authenticator app that I use to get a code for my school email. I logged in the authenticator app but I cannot proceed the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-05T03:48:47.7133333+00:00
Kimmy Lopez 5 Reputation points
commented 2025-12-08T14:55:37.29+00:00
Tamara-Hu 8,635 Reputation points Microsoft External Staff Moderator
2 answers

No he podido abrir mi cuenta de de estudiante en Microsoft, porque el autenticador no me deja abrirlo

Error Code: 500121 Request Id: [Moderator note: personal info removed] Correlation Id: [Moderator note: personal info removed] Timestamp: 2025-12-05T10:35:54Z Movido de: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-05T10:41:51.8066667+00:00
jessika seoanes 0 Reputation points
commented 2025-12-08T14:17:45.8966667+00:00
Phoebe-N 7,030 Reputation points Microsoft External Staff Moderator
2 answers

Can't access school outlook email and authenticator app fails

I recently changed devices and have been having trouble logging into my school/organization account ever since. I used the Authenticator app previously and that also has given me trouble. Every time I try to sign into Outlook, it sends me directly to the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-04T22:44:27.4766667+00:00
ASC 0 Reputation points
commented 2025-12-08T13:49:23.6033333+00:00
Liora D 8,005 Reputation points Microsoft External Staff Moderator
2 answers

I am trying to log into my university account for Microsoft 365 to get my word documents up to do assignments

My authenticator app isn’t working. When I try to log in it says I need to authorise it through the app but no codes are coming through and it no request to log in. I tried to see if I just needed to log out and log back in but again logging back in mean…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-05T12:23:39.7933333+00:00
SOPHIE GREEN 0 Reputation points
answered 2025-12-08T08:39:17.4533333+00:00
Stefan Blom 323.7K Reputation points MVP Volunteer Moderator
2 answers

Having trouble with authenticator

Hello, on my laptop and my phone I’m getting the two number code, but nowhere to enter it. I can’t get into my account. Moved from: Microsoft 365 and Office | Access | For education | Other

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-05T17:16:51.3833333+00:00
Catherine Chapman 0 Reputation points
commented 2025-12-06T20:29:52.76+00:00
Ryan-N 8,245 Reputation points Microsoft External Staff Moderator
3 answers

Minecraft Education Not Working

Minecraft Education Is not working it keep saying Eroor 2604 i keep puting my username and my wifi is full Pls Microsoft fix it. Moved from: Microsoft 365 and Office | Microsoft 365 Defender | For home | iOS

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-11-17T15:13:59.7166667+00:00
JonibekZiyadullayev-3372 10 Reputation points
commented 2025-12-06T18:05:54.2233333+00:00
Concetta Greco 0 Reputation points
5 answers One of the answers was accepted by the question author.

I deleted my ms account that ties to my MS AZ-104 certification, not able to recover

Hello all, I just realized there was no certification renewal request for my AZ-104 cert then I remembered my MS account that ties to my cert was deleted early this year! I can no longer see my cert or arrange a renewal anymore. Tried to add the old…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-12-05T15:04:18.74+00:00
yau yiu 20 Reputation points
commented 2025-12-05T18:08:08.78+00:00
Ryan-N 8,245 Reputation points Microsoft External Staff Moderator