388 questions
388 questions with Surface | Surface Go | Install and update tags
0 answers
Issues setting up out of box surface go 3 oops message
Hello! I’ve tried for 2 days to set up a second device using my same MS account (Hotmail). In the initial set up, when typing my MS email it prompts me to choose Face ID, security key, etc. The other option is a memory stick which I don’t have. And then…
Surface | Surface Go | Install and update
asked 2025-12-10T13:21:45.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 28.999999999999996%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Omar Gallegos
0
Reputation points
edited the question 2025-12-10T14:17:38.36+00:00
Gérard Oomens
113.6K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Cannot upgrade to windows 11 edu
Hi I am the owner of Surface Go 3 with the Win 11 home preinstalled. Recently I made booting of my computer veery long because of using one of the debloat Win11 scripts via PowerShell. I've tried repairing Windows and even preinstalling the whole system…
Surface | Surface Go | Install and update
388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Windows update Stuck says “Updates are underway. Please keep your computer on”.
I tried to update my windows and then this message appeared- “Updates are underway. Please keep your computer on”. Been stuck on this for hours. I tried to force shut down my computer by pressing the power button for 10 sec, but what’s happening was, it…
Surface | Surface Go | Install and update
388 questions
asked 2025-10-30T01:15:58.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 48%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeffrey
5
Reputation points
answered 2025-10-31T00:47:59.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,591
Reputation points MVP
1 answer
finger print not working after update
after updating to 2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) my built in finger print stopped working
Surface | Surface Go | Install and update
388 questions
asked 2025-10-22T09:12:10.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 98%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kaleb tate
0
Reputation points
commented 2025-10-30T20:38:22.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 46%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joe S
30
Reputation points
1 answer
Windows Recognizing but Not Using External Storage to Complete Updates
Predictably, my Surface Go 3 is perpetually running out of space and I find myself unable to complete the 24H2 update despite having an SD drive (formatted NTSF) and an NTSF-formatted memory stick, both with plenty of space available. The update…
Surface | Surface Go | Install and update
388 questions
asked 2025-10-22T20:13:41.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
50
Reputation points
commented 2025-10-25T17:48:05.6833333+00:00
Kevin Upton
50
Reputation points
2 answers
One of the answers was accepted by the question author.
making room on my C: drive to allow Windows 11 update
My Windows update process is telling me I don't have enough disk space to download the update file. I have used all the tools to free-up space and have also moved all doc/photo files etc. to my SDXC drive but I still can't make enough space. Is it…
Surface | Surface Go | Install and update
388 questions
asked 2025-09-06T01:21:17.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 54%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Melvin Millard
20
Reputation points
commented 2025-10-20T18:00:51.6033333+00:00
Kevin Upton
50
Reputation points
1 answer
surfaceGO4 Windowsupdate
surfaceGo4 64gbのWindowsアップデートについて。 officeソフトをインストールしたうえで容量が足りなくWindowsアップデートができないです。 どのような方法でアップデート可能にできますでしょうか。 SDカード256gbは差し込んであります。 <モデレーター注> 本スレッドは誤削除された様ですのでスレッドを復元しました。
Surface | Surface Go | Install and update
388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
3 answers
unable to upgrade to Windows 11 - PC check says Meets requirements - no upgrade option in Settings
I am unable to upgrade to Windows 11 - PC check says Meets requirements - but no upgrade option in Settings. I was previously offered opportunity to upgrade to Windows 11 but deferred - now what?
Surface | Surface Go | Install and update
388 questions
asked 2025-10-08T20:14:29.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 94%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Patty Abdenour
0
Reputation points
edited a comment 2025-10-15T18:42:05.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra Tanasescu
0
Reputation points
Moderator
1 answer
Secure boot not disabling
Secure boot not disabling nor I can put UEFI password.
Surface | Surface Go | Install and update
388 questions
asked 2025-10-10T06:12:57.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 0%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
DHIRAJ KUMAR
0
Reputation points
answered 2025-10-14T00:51:09.6966667+00:00
S.Sengupta
27,591
Reputation points MVP
1 answer
how to reset UEFI password
hello. I don’t remember my UEFI password to reset my tablet? Is there a way someone can do it from the other side ??
Surface | Surface Go | Install and update
388 questions
asked 2025-10-11T01:12:02.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paulina Becerra
0
Reputation points
answered 2025-10-11T12:49:49.6933333+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
Unable to Boot from USB or Access BIOS After Disk Wipe
I have a surface pro model 1824 that went into a boot loop and could not load Windows. I could not recover either using restore from backup or online so I wiped the drive using diskpart so I can boot from USB to re-install, (Have done this in the past…
Surface | Surface Go | Install and update
388 questions
asked 2025-09-15T16:44:03.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 53%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Eddie Does IT
0
Reputation points
answered 2025-09-25T21:25:32.0133333+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
1 answer
Can I upgrade SSD on Surface Laptop Go Model 1943 from 128 GB to 256 GB?
Hello, I have a Surface Laptop Go (Model 1943) with a 128 GB SSD. I would like to know if it is possible to upgrade the SSD to a 256 GB (or higher) drive. Device: Surface Laptop Go Model 1943 Current Storage: 128 GB SSD Serial Number (last five digits)…
Surface | Surface Go | Install and update
388 questions
asked 2025-09-15T06:45:45.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
chan j
0
Reputation points
answered 2025-09-15T16:23:29.46+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
1 answer
No aparece mi icono / controlador de batería
desapareció mi icono de batería después de actualizar mi dispositivo Surface go al Windows 11 es un poco frustrante el hecho de no saber el porcentaje de batería, he intentado todas las soluciones que me recomienda Microsoft, pero es imposible ya que en…
Surface | Surface Go | Install and update
388 questions
asked 2025-09-03T06:03:51.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 36%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
jose salgado
0
Reputation points
answered 2025-09-03T15:26:39.9633333+00:00
Jay Mark Dullan
5,925
Reputation points
Independent Advisor
2 answers
Recovery drive on Surface Go throwing me into a system 32 command prompt instead of keyboard
I'm trying to reinstall windows 10 on my Surface go 1 from my recovery usb drive after a failed Fedora installation. It's booting into a Administrator: x:windows\system32\cmd.exe window. The command prompt reads: x:\windows\sysytem32> I was expecting…
Surface | Surface Go | Install and update
388 questions
asked 2025-08-02T19:11:45.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
B L
0
Reputation points
answered 2025-08-03T14:52:39.4866667+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
1 answer
What is HP Inc. - Extension - 1.0.0.5 on Surface Go 3
Whap is HP Inc. - Extension - 1.0.0.5? It just popped up under driver updates on my Surface Go 3. Is this for Realtek or what?
Surface | Surface Go | Install and update
388 questions
asked 2025-07-28T18:15:49.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Santiago Petersen
36
Reputation points
answered 2025-07-29T13:42:31.51+00:00
JANSHER L
8,535
Reputation points
Independent Advisor
1 answer
Why can’t you optimize Windows for Surface version 1824
Hello, I don’t mean for this to sound cranky. But I seriously don’t understand why I’m forced to buy a new device which works for what I need it to do, because you can’t support Windows 10 or allow this version of the Surface to upgrade. Not to mention I…
Surface | Surface Go | Install and update
388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 9%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
4 answers
One of the answers was accepted by the question author.
Using Surface Go as my only PC for college.
I need a PC for starting college next month. I’d like a surface Go, but my university requires me to use a statistics package (SPSS) which is not available as an app. It is very old package. My questions Is it likely that i would be able to use this…
Surface | Surface Go | Install and update
388 questions
asked 2018-08-13T12:35:22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
How to upgrade surface go 3 from Windows 10 Pro to Windows 11 Pro
How to upgrade surface go 3 (Core i3-10100Y / 8GB RAM / 128GB SSD) from Windows 10 Pro to Windows 11 Pro
Surface | Surface Go | Install and update
388 questions
asked 2023-06-01T19:53:54+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
Surface go 3 not letting me use my work account.
I have a surface go 3 and cannot link my work email to the device. I have not been able to log into my teams account in the app (says wrong password) but when on browser works perfectly with the same password.
Surface | Surface Go | Install and update
388 questions
asked 2023-05-30T02:23:04+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
microsoft surface go2 can't used tablet mode ,why ?
microsoft surface go2 can't used tablet mode ,why ?. so i am not sure the cause of problem from window 11 or not
Surface | Surface Go | Install and update
388 questions
asked 2025-01-13T02:11:26+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous