1,512 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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How to refund

I did not authorize this transaction. I have never subscribed to this service. Please investigate and refund the amount. Transaction shows as GOOGLE*SPEAK / TRANSLAT with the same number <Mod remove PII> Moved from: Microsoft Security | Microsoft…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-13T16:22:13.6733333+00:00
Nilufar Dadajonova 0 Reputation points
edited the question 2025-12-13T18:14:51.2333333+00:00
Gérard Oomens 113.7K Reputation points Volunteer Moderator
1 answer

cargo en cuenta de microsoft

Se ha realizado en mi cuenta un intento de cargo remitente Microsoft por 0 €, me gustaría saber si han sido ustedes y cuál es el concepto. Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-13T17:09:37.79+00:00
Ana María Rodríguez Romero 0 Reputation points
edited the question 2025-12-13T18:07:04.75+00:00
Gérard Oomens 113.7K Reputation points Volunteer Moderator
1 answer

How to correct Incorrect billing

Microsoft improperly charged my Master Card account. How can I fix that? Moved from: Community Center | Discuss the Q&A site | Site bug or problem

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-13T17:31:56.6266667+00:00
Gerard Osborne 0 Reputation points
edited the question 2025-12-13T17:53:01.1733333+00:00
Gérard Oomens 113.7K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

System not recognising my email address

Unable to login - system states "email address isn't in our system. Make sure you typed it correctly.". I have typed it correctly. Unaable to raise a request as the support system repeatedly refers me back to Microsoft 365 login page and I…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-13T14:13:22.1866667+00:00
Ess M 20 Reputation points
commented 2025-12-13T17:25:09.37+00:00
John Jefferson Doyon 47,825 Reputation points Independent Advisor
2 answers

Cancel the subscription

I want to cancel my subscription because I don’t need it anymore. Moved from: Nuance | Other

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-13T09:56:25.31+00:00
Llovani Roldan 0 Reputation points
answered 2025-12-13T15:16:13.37+00:00
DaveM121 814.5K Reputation points Independent Advisor
3 answers

double billed on different accounts

I have been charged for Microsoft storage on my gmail account and the full 365 on my hotmail account. I want to be reimbursed for one of them.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-10T01:45:29.0333333+00:00
Clancy Kiener 0 Reputation points
answered 2025-12-13T13:56:05.6366667+00:00
Stefan Blom 324K Reputation points MVP Volunteer Moderator
3 answers

Billing support - charged twice

I have been charged twice for MS Office. How do I obtain a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-11-20T01:55:37.64+00:00
Joan Berkery-Coleman 5 Reputation points
commented 2025-12-13T02:04:23.6+00:00
Gail Watson 0 Reputation points
2 answers

Subscription cancelled even though I paid.

I've paid for Microsoft but its been cancelled. How do I get it fixed? Moved from: Microsoft 365 and Office | Access | Development

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-12T21:50:35.35+00:00
Jan Cox 0 Reputation points
answered 2025-12-13T00:50:57.96+00:00
EmilyS726 186.4K Reputation points Independent Advisor
2 answers

I need to speak with a person (HUMAN) with a pulse, Please! -- Billing questions

I have been for the last few hours, attempting to speak with a person about two subscription that on my account that I am being billed for. How do I speak to a person to look into this without having to spending the nexe few hours to week or just…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-12T17:34:10.63+00:00
AdeS 0 Reputation points
edited the question 2025-12-12T21:20:52.0666667+00:00
Stefan Blom 324K Reputation points MVP Volunteer Moderator
2 answers

Unauthorized charge of $105 to my Apple account. This was not authorized. Please contact me and issue a credit.Unauthorized charge of $105

There is an unauthorized charge of $105.99 on my Apple account. I have no knowledge of this purchase. Please contact me an issue a credit thank you Jim Boersma. Moved from: Developer technologies | Windows Forms

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-11T08:45:59.59+00:00
Jim Boersma 0 Reputation points
commented 2025-12-12T20:46:24.2533333+00:00
Katerina-N 3,450 Reputation points Microsoft External Staff Moderator
1 answer

Hello dear Microsoft advisors

Hello dear professional IT advisor of Microsoft. I am Happy for my chance to contact with you. actually I am living in my home in Iran right now and I am getting disappointed by my country sanctions and limitations. The limitations that doesn't harm…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-11-29T01:21:59.61+00:00
nima aalipour 0 Reputation points
edited the question 2025-12-12T03:41:10.8233333+00:00
Harry Vo (WICLOUD CORPORATION) 3,820 Reputation points Microsoft External Staff Moderator
2 answers

Request for Refund and Cancellation of Unwanted Charges

Subject: Request for Refund and Cancellation of Unwanted Charges Hello, Microsoft365 F I noticed that Microsoft has been charging me every month, even though I have not used any Microsoft services for a long time. I already unsubscribed earlier, but I…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-06T23:48:25.2333333+00:00
Henrik Ghazaryan 5 Reputation points
commented 2025-12-11T03:35:35.6533333+00:00
Trish Smith 0 Reputation points
6 answers

why has a refund that was meant to be in my account on the 26th November not been deposited ?

As a result of an ACCC enquiry, Microsoft has to credit my credit card account $50.00 Australian dollars. I received an email on 26th November from Microsoft that payment has occurred, but I have not received it

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-10T23:59:42.01+00:00
Trevor Bruns 0 Reputation points
commented 2025-12-11T02:43:30.15+00:00
Trevor Bruns 0 Reputation points
3 answers

What is microsoft charging my credit card for?

I am getting ocassionally 1.00 charges on my credit card and now i have a 24.oo charge. I have no idea what thtat is for and want it to stop. wendy i also don't know what it means to select a tag and definately don't know what a child tag is…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-08T15:08:17.7833333+00:00
wendy greenwalt 0 Reputation points
answered 2025-12-10T23:38:54.5233333+00:00
Katerina-N 3,450 Reputation points Microsoft External Staff Moderator
2 answers

I receive an invoice of 0.29$ almost everymonth for a service I do not use at all

I have no idea what to say I receive an invoice and I am totaly enabel to understand what it is for. In the past I did test Entra services adn close teh tenant - the billing was 0 all the time so I did not care. In the last few month it start to bill…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-10T15:36:34.5466667+00:00
Mike Nezri 0 Reputation points
answered 2025-12-10T16:18:59.9266667+00:00
Jeronimo Fuerte 26,445 Reputation points Independent Advisor
2 answers

Trying to update a payment option but cannot gain access to account

On a managed Microsoft account, the payment is overdue and locked. The company that dealt with it no longer trades and we cant set up a new payment option so we can keep the files, info, email addresses and so on. Who do we need to contact to clear this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-10T14:27:33.05+00:00
GEORGE ROSS 0 Reputation points
answered 2025-12-10T15:52:14.6+00:00
GEORGE ROSS 0 Reputation points
2 answers

How to Cancel Subscription without knowing Login Details

Hello so I have a Microsoft Clipchamp subscription that I get charged $12.76 monthly for, and I cannot recall the login information for the account it is connected to. All I have is the bank charge and the Reference Number from the bank. I can give you…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-08T02:11:57.2233333+00:00
Taylor Keesy 0 Reputation points
answered 2025-12-09T14:37:04.84+00:00
Kai-H 6,175 Reputation points Microsoft External Staff Moderator
2 answers

Impossible de consulter mes factures

Bonsoir, Impossible de consulter mes factures pour l'année 2020. Mon abonnement est Office 365. Merci de me contacter au 06**** ou mail ******@pdp-consulting-ingeniery.fr Une réponse rapide est attendue. Bien à vous, Patrick…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2020-12-22T19:02:04.887+00:00
patrick.deparis 1 Reputation point
edited the question 2025-12-09T11:28:14.37+00:00
Gérard Oomens 113.7K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How do I cancel a purchase of my 360 account?

How do I ncancel my 360 account please? I write this extention because I have to write a minumun of characters. Moved from: Community Center | Discuss the Q&A site | Get started on Q&A

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-08T20:05:30.02+00:00
Ederich Viviers 20 Reputation points
answered 2025-12-08T22:27:55.9366667+00:00
Rez 12,905 Reputation points Independent Advisor
3 answers

I would like to speak to a Microsoft Representative regarding my 2 yearly subscription bills.

I have spoken to a Microsoft Rep 4 months ago regarding my 2 Microsoft 365 yearly invoices one on May 5 2025 and the other on June 1st 2025. I just received a new Microsoft 365 paid invoice on my Credit Card on Oct 31 2025. Why is this happening? May I…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-08T18:01:05.82+00:00
Randy Furushiro 5 Reputation points
answered 2025-12-08T18:37:46.3+00:00
Estrella721 29,300 Reputation points Independent Advisor